Newlenses.co.uk Reviews

Name: Newlenses.co.uk
Address: NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU, Broxbourne
Rating: 4.77

4.8 Rating 1,769 Reviews

95 %

of reviewers recommend Newlenses.co.uk

Company Reviews

Metrics

Info

4.8

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0161 922 8510

Email:

support@newlenses.co.uk

Location:

NewLenses.co.uk. PO Box 393 Broxbourne EN11 1GU
Broxbourne
EN11 1GU

Write Your review

Tell us how Newlenses.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Newlenses.co.uk 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. New lenses for my frames took less than a week and the finished product is excellent. Reasonable price (my optician wanted £350 to reglaze with varifocals). Cannot recommend highly enough.”

Helpful Report

Posted 7 years ago

“Just received my spectacles and am impressed with both the quality and service from Newlenses. Delivery was virtually overnight by 1st class post! Very well done..................”

Helpful Report

Posted 7 years ago

“Excellent customer service. Very good value for money, also speedy delivery.would highly recommend.”

Helpful Report

Posted 7 years ago

“Great price and quality product fast delivery keep it up and you can't fail.”

Helpful Report

Posted 7 years ago

“This is the 4th time I have used this company for replacement lenses (albeit under another website name). This time I have needed fully framned Verifocal thinner lenses with transition extra coatings. Sent on Saturday and returned to my hand within 10 days. Same time as local opticians. Good quality lenses at a very good cost. Overall making a great saving when compared to High Street retailers. Will continue to use again.”

Helpful Report

Posted 7 years ago

“I have just purchased a pair of transition lenses. From start to finish the process was excellent. The glasses are great value and I will definitely use this company again.”

Helpful Report

Posted 7 years ago

“The glasses fitted well, quality was good and the lens were perfect to the prescription. Thank you.”

Helpful Report

Posted 7 years ago

“Fantastic service with really quick turnaround.”

Helpful Report

Posted 7 years ago

“Reglaze of my Oakley frames with prescription lenses.... excellent service at a good price, with a fast turnaround. Highly recommended!”

Helpful Report

Posted 7 years ago

“I had lost a prescription lens from my sunglasses and did not want to throw the frames away as they were particularly comfortable and not very old. The repaired frames came back within a week and were perfect even to the colour tint. I am delighted with product and speed of delivery.”

Helpful Report

Posted 7 years ago

“Such an easy system Selected the type of lense, sent in my glasses then I received them back done. Great job.”

Helpful Report

Posted 7 years ago

“The service you get is excellent”

Helpful Report

Posted 7 years ago

“I ordered two pairs of prescription aviator style glasses with dark yellow lenses,these are the best ever glasses available for night driving and in daylight all the glare is replaced by a superb sharp 3D type image.Well pleased.Well made and excellent price.”

Helpful Report

Posted 7 years ago

“Substantially cheaper than the high Street for reglazing. Call centre appears to be outsourced, though can't complain as that's a reason they are so competitively priced. Fast service.”

Helpful Report

Posted 7 years ago

Hi, thank you for your review! Yes, we have partnered with a leading UK call centre to help manage our calls - this helps maximise our efficiency and also to keep costs down so we can pass on the savings. However, any detailed queries are handled by our in-house specialist team, and we always try to reply to emails quickly. Glad you're happy with your specs! Kind regards, Adam

Posted 7 years ago

“Their communications were excellent, I had made an error on my order and they sorted it out without fuss. The order was completed quickly and the resultant lens replacement is brilliant”

Helpful Report

Posted 7 years ago

“very happy with my purchase at newlenses!”

Helpful Report

Posted 7 years ago

“As soon as I received my new glasses I put them on they were perfect. great job chaps. I,m already tell friends & family.No more high street specs for me.”

Helpful Report

Posted 7 years ago

Thank you! Glad you're happy with your new glasses.

Posted 7 years ago

“I chose Newlenses company for the price. It was my first order and I am very glad with service and quality! Will certainly use this service again.”

Helpful Report

Posted 7 years ago

“Really rapid service and great value”

Helpful Report

Posted 7 years ago

“Great value for money and my glasses arrived really quickly. Used other online suppliers in the past, but none that deliver the goods nearly as quickly as Newlenses.”

Helpful Report

Posted 7 years ago

Newlenses.co.uk is rated 4.8 based on 1,769 reviews