Natural Insulations Reviews

Name: Natural Insulations
Address: Natural Insulations, Soulands Studios Ltd, Soulands Gate, Penrith
Rating: 4.82

4.8 Rating 341 Reviews

96 %

of reviewers recommend Natural Insulations

4.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Natural Insulations:

Our comprehensive range of natural insulations include Thermafleece sheep’s wool insulation, Thermafleece NatraHemp - a plant fibre based hemp insulation, Steico wood fibre insulation as well as Thermofloc Loose Fill insulation made from recycled newspapers and SupaSoft Insulation made from recycled plastic bottles. We also offer breathable lime plaster for interior walls, battery powered loft lights, insulation membranes and tapes and loft legs which allow you to board the loft without compressing the insulation

Buy online or call us on 017684 85050 to order or for some experienced and friendly advice. Our products are suitable for insulating walls, floors, roofs and lofts.

Choosing the right insulation can be confusing so why not Contact our team of experts who are on hand to answer all your questions.

Visit Website

Phone:

017684 85050

Email:

enquiries@naturalinsulations.co.uk

Location:

Natural Insulations, Soulands Studios Ltd, Soulands Gate
Penrith
CA11 0JF

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Natural Insulations 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products - ultrawool and intelligent membrance arrived promptly and the technical support supplied was excellent. The wool was a please to install and much more skin friendly than rockwool ! Only thing I had to do was prompt for a discount to bring prices in line with the competition.”

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“Good service. A bit early to comment on the product quality. It looks fine but will have to wait to see if it works”

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“Quick delivery. Easy to unpack & install. Wool loft insulation creates a far better environment in the loft as opposed to glass fibre but considerably more expensive”

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“Product and service were excellent. However, unable to give 5 because of a cost comparison with subsidised "traditional" options readily available from the main retailers. Price difference is too large to ignore at this time. I particularly liked how the sheeps wool settles into an even level. Worth pushing that as a benefit. Like most partially vented voids, we are getting condensation in the loft and it will be interesting to see how the natural material copes with the moisture levels in the winter. Again, this appears to be a benefit. I hope the venture continues to supply the insulation market. It appears a strong alternative for those customers who can appreciate the sustainability benefit and who want to support commercial diversity in the farming community. Mike (A City Dweller).”

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“Good, but the tech support I asked for wasn't really tech support, more a sales person passing on a message. hence 4 stars”

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“Great company to deal with and everything delivered well on time.”

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“An excellent British product: Easy to use & time will tell how effective it is but hopeful.”

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“I called the company before ordering the SuperSoft insulation to ask some questions and the person handling my enquiry was friendly, knowledgeable and readily gave me her time. I am very happy with the product, which was clearly priced and arrived within the agreed timescale. The delivery driver was brusque and patronising and refused to keep the wooden delivery pallet, leaving me with the problem of finding a good way to dispose of it.”

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“The product is superb, just as described but the carriage charges are outrageous.”

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“let down by whoever picked the goods for delivery - one of the bags had been ripped and one of the hemp slabs removed. customer service very efficient and refunded half delivery cost plus sent me another hemp slab but unfortunately it was a wool batt, not hemp.”

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“The order was delivered as promised. It was very easy to lay the insulation in the loft. Very happy with our purchase.”

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“Company easy to deal with. Product good but there is a need to use mask, goggles And Gloves. Had to cut 90% of runs, old house meant that there was a difference in rafter spacing 34cm to 26cm! Dust caused and material seemed to take all natural oils from hands . Taken 2 weeks to return to normal ( I didn’t wear gloves for first 3 days).”

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“Easy to store and use , delivery helpfull , good price .”

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“Goods arrived promptly - no problems”

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“This product is fabulous and very easy to use. The smell is a bit of an issue and it does take a while to disperse. We noted that when first installed the insulation smell did attract flies into the roof. As we were increasing the insulation to the roof we also increased the ventilation which made the fly issue worse. It's not been an issue at the moment but it is midwinter. Fingers crossed that this is not a problem in the summer. Overall we are really pleased with the insulatrion and it proved really good value for monery”

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“I haven't actually used the roof insulation rolls yet but the delivery time was excellent.”

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“seems to have made a substancial difference. There was a smelt of sheeps wool to begin with, but this seems to have gone away”

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“Great product (Cosywool) which is much nicer to use than other insulation materials. Excellent delivery. 1 star deducted due to the amount of plastic used to package the material. As a more environmentally friendly product, could an alternative be used?”

Helpful Report

Hello Chris, Plastic is necessary for packing quilted natural insulation. At present there is no alternative material available that provides protection for our products during transit and storage on site. We are constantly reviewing this position but the state of the art currently leaves us no viable option. In our case, not only does plastic packaging protect the product, it also enables us to compress the insulation greatly reducing packaging waste and carbon miles from factory gate to site. We use recycle code 4 LDPE for all our packaging. Most of our insulation is compress packed in order to minimise packaging. Compress packing also enables us to reduce the thickness of packaging. The packaging weight per sq.m of 100mm Thermafleece CosyWool is 22g per sq.m. This compares to the packaging weight per sq.m of so called 100% wool which is more than 80g per sq.m. Our packaging waste is around a quarter of that from alternative brands of natural insulation. I hope you can see from this how much effort we have made to reduce packaging weight. Another thing to bear in mind is the transport impact reduction that compress packing enables. We use 50% less lorry space when transporting our products. In addition, we manufacture in the UK. This means that the carbon miles from gate to site for our products is on average 6 to 7 times less than equal amounts of other imported products.

“Very happy with the product will buy more later.”

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“First time working with sheep wool. Absolutely love the product, delighted with it. Easy to cut, much nicer to handle than rock wool. Will definitely use in future projects. Only disappointment was the hefty delivery charge.”

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Natural Insulations is rated 4.8 based on 341 reviews