HBS Natural Choice Reviews

Name: HBS Natural Choice
Rating: 4.86

4.9 Rating 2,016 Reviews

97 %

of reviewers recommend HBS Natural Choice

4.9

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HBS Natural Choice:

We have a vast range of nut and fruit products which are all processed within our modern manufacturing factory.

Visit Website

Phone:

01384 457704

Email:

enquiries@naturalchoice.co.uk

Location:

Nut Wharf, Northfield Road, Dudley
DY2 9JQ

Anonymous

Anonymous // 01/01/2019

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“Excellent - great products and really great value with a speedy delivery too! Will definitely buy again.”

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“Amazing service and products!!”

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“Great company, order regularly”

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“Great customer service when there was an issue with my order”

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“Good quality products and quick delivery.”

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“Great selection of products and fast delivery. Reasonable prices and good selection of weight/quantity options.”

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“The website offers an excellent and user-friendly service, characterized by its speed and efficiency. Delivery service and communication were also satisfactory.”

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“prompt, efficient, good quality products”

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“Excellent product at very reasonable prices! Thats why I keep going back!”

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“Very pleased to make business with high quality products. Highly recommend AAA+++”

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“Delivery as planned. All good and would use this company again.”

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“Good products, great price, great service.”

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“So pleased to have found this Company. The nuts were so tasty and so well priced. Would definitely recommend and will be buying again.”

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“Very pleased with the quality and service.”

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“Dear Customer Service Team, I am writing to formally express my dissatisfaction with the recent delivery and collection process of my parcel, which I ordered from your store and was delivered via DPD. I received a notification stating that my parcel was not delivered to my address as I was not home, and instead it was redirected to a DPD pickup point. On Saturday, I travelled approximately 40 minutes from my home to collect a heavy parcel from this location. Upon arrival, I presented the QR code from the DPD notification as instructed. However, I was denied the parcel and was told I needed to provide photo ID. Nowhere in the communication I received was this requirement mentioned. Fortunately, I remembered that I could access my Biometric Residence Permit (BRP) digitally, which I retrieved from the official UK Government website. The BRP is a legally recognized identity document for residents in the UK and, since 2022, physical BRP cards have begun to be phased out in favor of digital status confirmation, accessible via the ‘View and prove your immigration status’ service. Despite this, the staff at the pickup point rejected it, claiming “this is not a document.” I was only able to collect my parcel after insisting to speak with a manager. Once I confirmed my address and showed the QR code again, I was told an exception would be made—but I was still told my BRP “does not count as ID,” which is incorrect and misleading. According to the UK Government, the BRP is an official immigration document and is legally valid for identity verification purposes. Reference: UK Home Office. I am extremely disappointed by the inconvenience, the lack of clear instructions, and the incorrect refusal of an official UK identity document.”

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Hi Liubov, We are very sorry to hear of these issues regarding DPD and your delivery, we have past your comments and delivery information onto our DPD account manager. Please be aware that this negative review has no impact on DPD (who is to blame). It only damages the rating of HBS Natural Choice and our reputation. We do our best to provide a first class delivery service by having regular meetings with DPD, discussing complaints, on going issues, but the sad truth is we have little control over DPD's actions. Basically, DPD are the best of a bad bunch of couriers. If you want to voice your opinion of DPD's service, please use DPD's own review page: https://uk.trustpilot.com/review/www.dpd.co.uk Kind regards, The Natural Choice Team

“Fantastic quality nuts fresh and very tasty.”

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“I was very pleased with my order. It was dealt with in a very friendly and efficient way and with a speedy arrival.”

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“Excellent product range of quality goods. Easy to order and arrive quickly. Thank you”

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“Ordered twice so far, both times fast and efficient. Hazelnut butter is very nice. Only slight inconvenience is that price is listed without VAT included so a little misleading at first glance compared to other sites then some faffing around filliing in 3 screens of order forms to calculate total price which is an irritation but otherwise a delicious product, swiftly delivered.”

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“Great nuts!”

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HBS Natural Choice is rated 4.9 based on 2,016 reviews