My Bespoke Room Reviews

Name: My Bespoke Room
Rating: 4.93

4.9 Rating 397 Reviews

99 %

of reviewers recommend My Bespoke Room

Company Reviews

Metrics

Info

4.9

Based on 397 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About My Bespoke Room:

My Bespoke Room makes it easy and fun for anyone to use interior design expertise. We give customers access to a dedicated professional designer who will produce a unique, bespoke room design based on individual tastes and style preferences – all completed in a hassle-free online environment, with a fast two-week turnaround. We don't do jargon, pretension or snootiness. Instead, you get straightforward, practical advice, tips and guidance from people hand-picked for their loveliness. And whilst the designers at My Bespoke Room may be highly qualified, you won't need a Masters in Design to put their ideas in place!
Flat-fee packages: £250/£395/£450/£595

Phone:

020 3904 3800

Email:

hello@mybespokeroom.com

My Bespoke Room 5 star review on 21st March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I mainly used the service because I wanted to see what would be the best layout for my space. However, the designer didn’t take into account the size of the room at all and most of the layouts that they showed me where not practical e.g., put the sofa too close to the tv or place a desk to a location where there was no space for an office chair! More importantly the items that they offer are limited to their suppliers and even though they have a personal shopper service with a price match promise it is up to you to shop around and find the best price for the same items. E.g., I managed to find almost all the items much cheaper than the price they offered me from their suppliers. In general, I think what they offer it’s something that anyone could do by themselves using any free layout app.”

Helpful Report

Posted 2 years ago

Hi Petros, Many thanks for taking the time to leave us some feedback on your recent design with us. Client satisfaction is extremely important to us and I'm very sorry that we did not meet the mark on this occasion. I can see from your design records you had a follow up call with your designer to cover some additional questions, but that you had approved the layouts suggested and ended this call satisfied with the discussion and you noted on your Chat "that is perfect now". Had we been aware that this was not the case, we would have of course welcomed the opportunity to discuss this further with you, as we never want a client to leave us feeling that they haven't had the best out of their space. In regards to our price match promise, whilst we work with 100s of suppliers, we do match the pricing should you find the items at a lower price elsewhere. This way you can take advantage of our free Personal Shopping Service to support you with all of your dealings with various retailers, keep all your deliveries under control and assist you with any queries you have, or adjustments you need to make. Whilst we will pull the lowest price for an item from the many retailers we work with, we only work with those we have a proven experience with of quality and service and therefore can not track the pricing of any websites beyond this. However, as your Personal Shopper will have explained, we are always on hand to help with any Price Matching to help you manage your budget. Once again, thank you for your comments, Jess & The MBR Team

Posted 2 years ago

My Bespoke Room is rated 4.9 based on 397 reviews