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My Baker Reviews

4.6 Rating 442 Reviews

90 %

of reviewers recommend My Baker

Company Reviews

Product Reviews

4.6

Based on 442 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About My Baker:

MY BAKER is the place to order personalised cakes and other baked goods from trusted bakers.

Visit Website

Phone:

07922240170

Email:

orders@mybaker.co

Location:

102 Osier Crescent, Muswell Hill, London
London
N10 1RE

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My Baker 5 star review on 7th June 2023

My Baker 5 star review on 28th November 2022

My Baker 1 star review on 16th August 2022

My Baker 5 star review on 11th August 2022

My Baker 5 star review on 11th August 2022

Corinne Jacques

My Baker 5 star review on 9th July 2022

My Baker 2 star review on 2nd July 2022

95

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a lemon cake about 2 weeks ago which was absolutely appalling!! The cake was stale and certainly not freshly made. They say that they value theie customers but actually they really don't!!, it just a lie!! Had to fight two weeks for a refund even, then only they only agreed 25% of the cake cost which is shambolic!! My wife's birthday surprise was ruined, and they were more concerned about how good they perform their quality check rather than look at the situation from a customer perspective. Could have got a better cake from Tesco!! Should have got a full refund, over 95% of the cake has gone in the bin!!!!!!”

Dear sir, We are sorry you did not like the cake. We take every complaint seriously and investigate thoroughly, taking into account the customer's and baker's explanations. We can confirm that your complaint was investigated. The cake was freshly made (definitely not stale), and quality controlled by the baker prior to dispatch. However we accept it was not to your taste. This is the context in which a partial refund was given.

“Got cake for wife’s baby shower, while I can’t say it wasn’t edible that’s as far as I would go. For the price you expect something a little better than a £10 tesco cake. We got the vanilla cake and the icing was sickly sweet along with the fillings. The sponge was dense and tasteless. Neither of us managed to eat more than 1/4 of a small slice. This tastes like a mass produced soulless effort from a baker who is just trying to play on the craze for high end cakes. Hummingbird is light years ahead of my baker. While looking good they taste bad. The owner also tried to contact me several times hoping I would amend the review and he would speak to me on Monday to offer a little gesture of goodwill! Review sites are there for peoples honest opinions and shouldn't be altered. The review was taken down as he contacted Review.co.uk and said my review was factually incorrect but after I amended one statement it has since been reposted so all credit to the site for letting people express their opinion. All we wanted was a edible cake and not gestures or a refund!”

Hello. We are sorry to hear of your negative experience. We will be in touch to try and resolve this with you. As you will see from the majority of our reviews, we operate to a very high standard and have excellent customer satisfaction rates. We take it seriously when a customer is not happy. One point of information - the cakes are not mass-produced. All of our cakes are made freshly to order by our national network of artisanal bakers. Yours sincerely, The team at My Baker

“Worst cupcakes ever. Please avoid ordering cupcakes for delivery in Wimbledon. They were very late and the cupcakes had melted and we had to throw them out. Really bad experience. Not worth the money paid.”

“Did not meet specifications. Disappointing.”

“Ordered a expensive birthday cake. The customer service was absolutely outstanding before I made payment. One the day of the party. We found out the cake base was dry. So clearly the base wasn’t made fresh. With Tim two days after the party I received many messages from the friends attended party said they were shocked with the quality of the cake I ordered from My Baker. I then called the company, the customer service told me it was customer’s fault for not call them and ask them to take the cake back during the party and just leave all the guests celebrate the birthday party with birthday cake. I’m strongly suggest everyone to avoid this company.”

“I ordered a birthday cake for my 70th birthday months before the event. On the allotted day the cake arrived, on time and in perfect condition. Two days later, the party day, the cake was still perfecto. Looked the part, tasted even better. Three scrumptious layers or salted caramel with just the right amount of buttercream filling. Really moist and fed 30 people with ease and enough left for party bags. Would definitely recommend ‘My Baker’ on all levels.”

“Absolutely stunning. So pleased with the cake I received for my Birthday. Went for the vegan ‘when life gives you lemons’ cake. The flavour was stunning and it looked beautiful! Just the right amount of sweetness and sharp from the lemon. So impressed with the delivery also. The representative who delivered the cake gave us instructions and was extremely friendly and smiley. What an outstanding service! I would absolutely order from here again. Highly recommend. Thank you so much for this delicious cake!”

“Superb customer service + delicious cakes….bonus delivered to my door the next day. What more can busy working parents ask for! I highly recommend My Baker, having used their service for a number of years (ordered vegan and eggless birthday cakes). Mark and the My Baker team are friendly, extremely helpful and easily accommodates bespoke requests. The add-on cupcake option to means we can extend the celebrations, when the party is over. Thank you My Baker”

Dear Njemile, Many thanks for your kind words! We aim to delight all of our customers, every time, so it's very encouraging to get this feedback. We look forward to taking care of your cake needs again in the future. Best wishes, Mark and the team, My Baker

“My Baker to the rescue! We were let down by a supplier the day before our daughter’s 2nd birthday party. I spoke to Mark who could not have been more helpful. It would have been tight to get the order made and delivered in time for her party, but they managed it and with hours to spare. On top of that, the cake was stunning and absolutely delicious. Thank you again for all of your help. I will be recommending to others!”

Thanks for the lovely feedback Mrs N! We are working hard and quickly growing a reputation for being able to help out at the last minute, without any compromise to quality. We look forward to taking care of your cake needs again in the future. Best wishes, Mark My Baker

“This is my 5th time ordering a bespoke cake from My Baker and they did not disappoint. Mark is fantastic and always quick to respond to any queries. Delivery was prompt as the cake was well packaged so nothing was damaged when we reached the venue. This time we went for red velvet and it was delicious! Kids and adults all wanted seconds and everyone was impressed with the decorations and asked me where it was from!! Thank you for providing the focal point for our party!”

“Ruined my daughters 1st birthday, absolutely devastating. On top of that, I was given no refund nothing”

My Baker 1 star review on 16th August 2022

Dear Bisma, Many thanks for your feedback, and we are sorry that you were not happy with the outcome this time. I attach a picture of the cake as it was prepared for context, which shows it in a more favourable light. We always try to make things right for our customers. We acknowledge that, from the picture you attach above, there does appear to have been some superficial damage to the cake on delivery. However, the picture you have posted above was not provided at the time. Further, and crucially, we offered at the time to have our local baker come out to you and repair the superficial damage shown - which you refused, despite there being a willingness and plenty of time to put things right. Therefore, this could have been remedied and you could have had a perfect cake for your event, which was to be served the day following delivery, but chose not to do so. I don't think we could have done more in terms of our customer service in this instance. We were prompt and offered a full solution at no cost to you. As you rejected this offer to have the cake repaired, we are not responsible for ruining an event. We are not able to offer compensation on this occasion, and consider the matter closed. Yours sincerely, Mark Sinjakli Owner My Baker

“Cake was too sweet and dry , more than half of it went into the bin. Wastage of money.”

“The dream baby shower cake!! I ordered from My Baker for my friend's first baby shower. The service was perfect, I called a few days before to talk through my preferences and options available. The cake arrived on time and as requested. It was beautifully crafted and tasted delicious. 10/10!!! Recommended to all my friends”

My Baker 5 star review on 23rd May 2022

“Amazing cake and the taste was wow .we loved it!Thank you for the delivery,on time! I can’t take you enough x”

My Baker 5 star review on 25th April 2022

“My parents are in their late 80s and have small appetites so I ordered the cakesicles x6 vanilla sponge and pink decoration . They arrived on time and well presented. They followed the directions removing from fridge good 10 mins before eating but when they went to eat them the coating all fell away and there was very little sponge in middle. Mum was disappointed as they looked so nice but eating/ taste was not good.”

“Placed order on the Birthday cake. Only days later got notified they cannot fulfil the order by delivery time required, have to end up sourcing another cake supplier in short notice.”

“Very poor quality and too expensive”

“It’s a Russian Roulette. I live in Surbiton so whoever lives in this area, please double check who you are ordering from. My baker’s creation was awful. After reading amazing reviews I decided to purchase a cake for my husband’s 50th birthday. The cake arrived on time, looking nice. When we cut the cake, I could not believe I spent over £100 on this butterland. The layers were overloaded with butter. It was so much of it, the cake was not eatable so it went to the bin. Gutted, because it was such a special occasion.”

“The cake is only good looking.”

Dear customer, I am sorry about your experience. We set a really high standard and most times we have excellent customer satisfaction on cake appearance, taste and service. Very occasionally though, we don't achieve that. I will send you an email privately to try to make amends. Kind regards, Mark, My Baker

“I order from my baker in 2019 - they matched my requirements to a local baker. I had a great experience and the cake was fantastic. This time the ordering and delivery experience was absolutely fine - v easy - but the cake was disappointing. Extremely sugary and dry. We did not enjoy it or eat it all.”

Dear customer, I am sorry about your experience. We set a really high standard and most times we have excellent customer satisfaction on cake appearance, taste and service. Very occasionally though, we don't achieve that. I will send you an email privately to try to make amends. Kind regards, Mark, My Baker

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My Baker is rated 4.6 based on 442 reviews