My Baker Reviews

Name: My Baker
Address: 102 Osier Crescent, Muswell Hill, London, London
Rating: 4.64

4.6 Rating 444 Reviews

90 %

of reviewers recommend My Baker

4.6

Based on 444 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About My Baker:

MY BAKER is the place to order personalised cakes and other baked goods from trusted bakers.

Visit Website

Phone:

07922240170

Email:

orders@mybaker.co

Location:

102 Osier Crescent, Muswell Hill, London
London
N10 1RE

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cake looked nice but unedible, dry as old boots”

Helpful Report

“Not pleased at all with the cake, we practically threw out about 3/4 of that cake since no one enjoyed it. It was just too dry. Probably we had been spoilt for choice since my husband had ordered the same cake for my birthday in March and we loved that particular one. I tried to get the same baker, but she had advised I could only use the portal and preferably request for her.”

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“The cake was decorated as per the picture but the cake itself was dry and the edges were burned.”

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“Last time I ordered from My Baker was in 2018 and the service was exceptional. This time I had my order a few months ago and the quality of the cake and decor was just so poor. The name and icing was wiped out and the flavours on the cake were bland. Just was not worth the price paid at all.”

Helpful Report

“I ordered cupcakes for my daughter's birthday. The boxes smelt like someone's fried dinner and the cupcakes were all different sizes with two or three of them being ridiculously small. I contacted the my baker team and was assured the baker would be spoken to on Monday but I never heard anything else after that. This was my first order and sadly my last. Waste of money.”

Helpful Report

Dear Debbie, We apologise for the negative experience you have had with My Baker. I assure you it is not typical of the service we provide. We take every complaint seriously and our enquiries are ongoing. As promised, I will look into your complaint fully and revert with a solution. Yours sincerely, Mark My Baker

“Great communication and delivery but the cake didn’t look like the one on the website. It looked like someone tried really hard to copy it but it wasn’t what I was expecting it to look like. The first picture is what it looked like on the website and the second picture is what I received.”

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“The cake had a very strong flavour. Won’t recommend it for kid’s birthday.”

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“Taste and texture wasn't great.”

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“The delivery charge was too high and the cake it self Tasted bland”

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“They charged me for the topper but it was missing.”

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“The cake was beautiful and tasted delicious, however I was extremely disappointed that the baker refused to let me keep the box used to deliver the cake or provide a box to store the cake. This caused quite an inconvenience as the cake was planned to be surprise for my parents and was difficult to store aware neatly after the festivities.”

Helpful Report

“Delivery was good and in a reasonable time; presentation and top icing layer was also well done. However, the inner texture of the cake was overly dense, dry, and unfortunately not worth the high price tag.”

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“The cake is only good looking.”

Helpful Report

Dear customer, I am sorry about your experience. We set a really high standard and most times we have excellent customer satisfaction on cake appearance, taste and service. Very occasionally though, we don't achieve that. I will send you an email privately to try to make amends. Kind regards, Mark, My Baker

“I order from my baker in 2019 - they matched my requirements to a local baker. I had a great experience and the cake was fantastic. This time the ordering and delivery experience was absolutely fine - v easy - but the cake was disappointing. Extremely sugary and dry. We did not enjoy it or eat it all.”

Helpful Report

“Cake was not as expected. Words written with white icing on white base. Fruits going off. Wont be using MyBaker again.”

Helpful Report

Dear U Omo, I am sorry about your experience. We set a really high standard and most times we have excellent customer satisfaction on cake appearance, taste and service. Very occasionally though, we don't achieve that. I will send you an email privately to try to make amends. Kind regards, Mark, My Baker

“Cake looked nice exactly like the picture but it tasted horrible. I thought from the description the cake was covered in buttercream but it was just plain cream so tasted sour. We had to throw the whole cake out. I wouldn’t order from my baker again.”

Helpful Report

Dear Sophie, I am sorry about your experience. We set a really high standard and most times we have excellent customer satisfaction on cake appearance, taste and service. Very occasionally though, we don't achieve that. I will send you an email privately to try to make amends. Kind regards, Mark, My Baker

“Customer service was on point.Price bit overpriced,Delivery late anyways was not a problem but the cake was ok,colour was way different to the one showed in the website, too much cream and was not soft enough.Will try somewhere else.”

Helpful Report

“I had a wonderful experience working with Noreen to find the right baker for a birthday cake all the way from Richmond, VA, USA for an event I was planning in the UK. The cake was absolutely picture perfect and on the outside exactly what I was looking for. It was a masterpiece to look at. It was unfortunately VERY DRY and I was very disappointed by this. When I relayed this to Noreen and she spoke to the baker - I was told "she was her #1 on go to" and "she had stayed up all night" making the cake & she (the baker) was so "upset to hear this". When I asked for some kind of refund - yeah - when someone says "it tastes like she baked it when I ordered it" you should be given a refund. I was told I would get 20 pounds off my next order...I know I will not use My Baker again and will not hesitate to not recommend. While I appreciate the time, work and effort put into making the cake - it was an aweful tasting cake and even good bakers make a bad one now and again.”

Helpful Report

Hi Kathryn, Thank you so much for your feedback and we have taken this onboard and notified our baker. I did reach out a few times to chat but had no luck. We really do hope you'll give MY BAKER another chance and apologise for any inconvenience caused to your event. With very best wishes, Noreen

“When we received the cake we were rather underwhelmed with its appearance and was a far cry from the picture on the internet. It was very costly, and although tasted ok it was in no way worth the money. We even had to do our own decoration on it to make it look more special for the event it was required for. I will not be using MyBaker again.”

Helpful Report

Hi Francesca, thank you for your feedback and our sincerest apologies that you added your own decoration to the cake. The watercolour cake on our shop is quite a simple and minimalistic cake. We have taken your feedback onboard and now added customisation elements to all of our cakes online. If you do use our services again, we would recommend completing a bespoke form and notifying us of your budget. We will then ensure we can help with something extra special for your event. Thanks!

My Baker is rated 4.6 based on 444 reviews