My Baker Reviews

Name: My Baker
Address: 102 Osier Crescent, Muswell Hill, London, London
Rating: 4.64

4.6 Rating 456 Reviews

90 %

of reviewers recommend My Baker

4.6

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About My Baker:

MY BAKER is the place to order personalised cakes and other baked goods from trusted bakers.

Visit Website

Phone:

07922240170

Email:

orders@mybaker.co

Location:

102 Osier Crescent, Muswell Hill, London
London
N10 1RE

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My Baker 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our wedding cake months in advance and the order was cancelled 7pm the night before our wedding giving us no chance of finding a replacement. They didn't make any effort to compensate or go above and beyond to resolve the issue. You shouldn't be in the business of wedding cake making without having a back up plan.”

Helpful Report

Dear customer, We apologise unreservedly for the negative experience you had with us. Your review is fair. Unfortunately, our baker partner in the Plymouth area had a family emergency, and we too only found out the night before, receiving a very fraught, upset and apologetic set of messages from her. I recognise that it is no consolation to you, but this is an unprecedented incident for us after delivering over 21,000 cakes over the years, to, for the most part, very happy customers. We were caught out by the last minute nature of the incident, and the lack of alternatives at such short notice and in the area. It's not an issue that would have occurred in other parts of the country, where we have an abundance of options. We will look at our provision in the area, and we have of course refunded you in full. Sincerest apologies again. We hope you were able to enjoy your day nonetheless. Mark, Mel and the team, My Baker

“Our three tier wedding cake was absolutely stunning. Beautifully presented and the eating was cake perfection. The chocolate sponge was light and dangerously more-ish, and the frosting was really delicious, not too sweet as frosting sometimes can be. It was great value for money. The top two tiers more than fed our 60 guests so we had the whole bottom tier to share with friends and family to take away. It really was the BEST cake we could wish for.”

My Baker 5 star review on 19th June 2025

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“I’ve been ordering from MyBaker for the past four years and the quality has been consistently outstanding. Each order somehow manages to be better than the last! Thank you for putting your customers first and for delivering the cake to wherever we are in the UK”

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“From the very first contact with Mark through to the delivery of our fabulous cake to our door, My Baker offered the kind of experience everyone should have when making an important purchase decision of any kind. Excellent communication, ease of ordering and customer service took all the worry away and we received a vegan / gf cake guests at my husband’s 70th birthday party are still talking about. How the baker created what she did I have no idea….stunning to look at and simply wonderful to eat - the cake really did cement the event! Can’t thank My Baker enough….”

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“We were very happy with our daughters birthday cake, I made a few adjustments to our requirements and all was fulfilled and our guests loved it. Thank you so much”

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Thanks for the lovely feedback - it was a pleasure to make this cake for you! Best wishes, Mark

“I requested for a half cake for my 6 month old baby as a Half way to One cake. Mark at My Baker has been absolutely brilliant with handling my query from the first day. They were able to fulfill my order within a very short period of time - only one weeks notice! Despite several attempts to try and make this cake for us successfully, all efforts were put it to ensure we had a cake in the end. 5 star service for all customer service, communication and the cake! The cake turned out perfect. And the cherry on the cake was the delivery of the cake! (Pun intended). Will always be using them for all my cake needs”

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“Their communication wasfirst rate and they are very accommodating. My Hisband and family enjoyed the great chocolate and fresh cream cake for his 70th Birthday, delicious!!”

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“Absolutely delicious! This made my boyfriends birthday super special and made him laugh too. Hes been telling everyone how delicious it is. We can't get enough of the cake. 10 out of 10 thank you :)”

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Hi there! Many thanks for your review, we are delighted that you enjoyed the cake so much! We have passed your lovely feedback on to our baker. Best wishes, The My Baker team.

“Beautiful cake admired and enjoyed by everyone at our diamond wedding celebration. Excellent service from a professional company. Why have I not heard about you before!! Many thanks.”

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“The team couldn't have been nicer and the cake arrived before the big day.”

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“Ordered a 100th birthday cake, the cake looked excellent and tasted just as good. Only compliments from people everyone. Highly recommend my Baker”

My Baker 5 star review on 28th July 2024

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“Absolutely stunning cake and probably the most delicious cake I've ever had. The delivery was excellent and the communication was great. It was my wife's 30th Birthday and she is Vegan, so hunting for the right cake is always hard work... but you made it so easy. She loved her cake and so did all of our party guests. I will 100% be using My Baker again for all of our future cakes. Thank you! :)”

My Baker 5 star review on 27th July 2024

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“I ordered a cake from My Baker at very short notice and via a photograph. It was just wonderful!! Both beautiful and delicious. Absolutely perfect replica of the photograph, delivered on time and spectacular. Thank you so very much xx”

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“Great customer service and lovely delivery on time however the cake was very dry and I thought when I opted for writing it would be on the cake itself. Instead the writing was on a note on top of the box. Personally don’t think the cake is worth what was paid but a quick and easy service for a cake.”

Helpful Report

Dear Chloe, My sincerest apologies for the issue you experienced with the cake, of the message not being written on the cake or board. This was an error on our part and we have spoken to the baker involved. The message should appear on the cake, as opposed to the complimentary gift note which appears on the allergy card. We are sorry for the impact this had on your enjoyment of the cake, and we're going to get in touch with an offer to make things up to you. We hope you still enjoyed the cake and we look forward to talking soon. Best wishes, Mark My Baker

“It is a while ago since I had this disasterous experience but I just came across my emails of complaint to My Baker and I dont think I ever did the review. I am still seething with the fact they didnt deliver anything like the standard of cakes I have had in the past and I felt I had let my daughter down. Rather than a highlight it became the joke of the party. I said I didnt mind how much it cost as it had to be SPECIAL. (paid over £150 and they only refunded 75%). Apart from the aesthetics the cake was dry and most ended up in the bin (which is why they would not refund the whole amount - they said I should have kept it) One of my emails will explain: Morning Jane I could have cried when I opened the box containing the cake last night. It was nothing like I asked and paid for. As you know the colour scheme was white and gold. The cake is yellow. I asked for gold leaf decoration and paid extra for it. This turned out to be a couple of thumb size pieces on the top of the cake and three or four pieces dabbed around the side of the cake. The photo pictures are substandard, very faint and this morning are buckling on top of the cake. There is virtually NO decoration apart from the dated looking piping around the edge of the cake . In addition I asked for HAPPY BIRTHDAY K...... to be put on the cake. This is piped on the flimsy cake board around the edge and not on the cake , is hardly visible and looks like a child has done it. I made it clear that this had to be a special cake as it was for my daughters 30th and I didnt mind the cost but I could have got this standard of cake from a supermarket who do photo cakes. It looks very amateurish and absolutely not up to the standard of cakes I have ordered from other companies in the past at a third of the price. I am really upset and now have to go out to find some decorations to try to improve the look of the cake - not what i should be doing on the day of the party. I have photos I can send but at this moment dont have time. I just wanted to let you know what has happened. It is a shame that you dont have a local baker as I could have taken it back (i feel sorry for the poor lady that had to drive from Wimbledon to deliver it) I WOULD DEFINITELY NOT RECOMMEND ORDERING FROM HERE FOR A SPECIAL OCCASION - IT IS TOO RISKY”

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“Ordered a expensive birthday cake. The customer service was absolutely outstanding before I made payment. One the day of the party. We found out the cake base was dry. So clearly the base wasn’t made fresh. With Tim two days after the party I received many messages from the friends attended party said they were shocked with the quality of the cake I ordered from My Baker. I then called the company, the customer service told me it was customer’s fault for not call them and ask them to take the cake back during the party and just leave all the guests celebrate the birthday party with birthday cake. I’m strongly suggest everyone to avoid this company.”

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“I ordered a birthday cake for my 70th birthday months before the event. On the allotted day the cake arrived, on time and in perfect condition. Two days later, the party day, the cake was still perfecto. Looked the part, tasted even better. Three scrumptious layers or salted caramel with just the right amount of buttercream filling. Really moist and fed 30 people with ease and enough left for party bags. Would definitely recommend ‘My Baker’ on all levels.”

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“Absolutely stunning. So pleased with the cake I received for my Birthday. Went for the vegan ‘when life gives you lemons’ cake. The flavour was stunning and it looked beautiful! Just the right amount of sweetness and sharp from the lemon. So impressed with the delivery also. The representative who delivered the cake gave us instructions and was extremely friendly and smiley. What an outstanding service! I would absolutely order from here again. Highly recommend. Thank you so much for this delicious cake!”

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“Superb customer service + delicious cakes….bonus delivered to my door the next day. What more can busy working parents ask for! I highly recommend My Baker, having used their service for a number of years (ordered vegan and eggless birthday cakes). Mark and the My Baker team are friendly, extremely helpful and easily accommodates bespoke requests. The add-on cupcake option to means we can extend the celebrations, when the party is over. Thank you My Baker”

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Dear Njemile, Many thanks for your kind words! We aim to delight all of our customers, every time, so it's very encouraging to get this feedback. We look forward to taking care of your cake needs again in the future. Best wishes, Mark and the team, My Baker

“my wedding cake was beautiful, delicious, arrived to a time slot we requested and it was made dairy free no problem as requested - it was just perfect. Mark was incredibly helpful ! thank you ! Will use these guys again for sure !”

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My Baker is rated 4.6 based on 456 reviews