My Baker Reviews

Name: My Baker
Address: 102 Osier Crescent, Muswell Hill, London, London
Rating: 4.64

4.6 Rating 442 Reviews

90 %

of reviewers recommend My Baker

4.6

Based on 442 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About My Baker:

MY BAKER is the place to order personalised cakes and other baked goods from trusted bakers.

Visit Website

Phone:

07922240170

Email:

orders@mybaker.co

Location:

102 Osier Crescent, Muswell Hill, London
London
N10 1RE

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ruined my daughters 1st birthday, absolutely devastating. On top of that, I was given no refund nothing”

Helpful Report

Dear Bisma, Many thanks for your feedback, and we are sorry that you were not happy with the outcome this time. I attach a picture of the cake as it was prepared for context, which shows it in a more favourable light. We always try to make things right for our customers. We acknowledge that, from the picture you attach above, there does appear to have been some superficial damage to the cake on delivery. However, the picture you have posted above was not provided at the time. Further, and crucially, we offered at the time to have our local baker come out to you and repair the superficial damage shown - which you refused, despite there being a willingness and plenty of time to put things right. Therefore, this could have been remedied and you could have had a perfect cake for your event, which was to be served the day following delivery, but chose not to do so. I don't think we could have done more in terms of our customer service in this instance. We were prompt and offered a full solution at no cost to you. As you rejected this offer to have the cake repaired, we are not responsible for ruining an event. We are not able to offer compensation on this occasion, and consider the matter closed. Yours sincerely, Mark Sinjakli Owner My Baker

“It is a while ago since I had this disasterous experience but I just came across my emails of complaint to My Baker and I dont think I ever did the review. I am still seething with the fact they didnt deliver anything like the standard of cakes I have had in the past and I felt I had let my daughter down. Rather than a highlight it became the joke of the party. I said I didnt mind how much it cost as it had to be SPECIAL. (paid over £150 and they only refunded 75%). Apart from the aesthetics the cake was dry and most ended up in the bin (which is why they would not refund the whole amount - they said I should have kept it) One of my emails will explain: Morning Jane I could have cried when I opened the box containing the cake last night. It was nothing like I asked and paid for. As you know the colour scheme was white and gold. The cake is yellow. I asked for gold leaf decoration and paid extra for it. This turned out to be a couple of thumb size pieces on the top of the cake and three or four pieces dabbed around the side of the cake. The photo pictures are substandard, very faint and this morning are buckling on top of the cake. There is virtually NO decoration apart from the dated looking piping around the edge of the cake . In addition I asked for HAPPY BIRTHDAY K...... to be put on the cake. This is piped on the flimsy cake board around the edge and not on the cake , is hardly visible and looks like a child has done it. I made it clear that this had to be a special cake as it was for my daughters 30th and I didnt mind the cost but I could have got this standard of cake from a supermarket who do photo cakes. It looks very amateurish and absolutely not up to the standard of cakes I have ordered from other companies in the past at a third of the price. I am really upset and now have to go out to find some decorations to try to improve the look of the cake - not what i should be doing on the day of the party. I have photos I can send but at this moment dont have time. I just wanted to let you know what has happened. It is a shame that you dont have a local baker as I could have taken it back (i feel sorry for the poor lady that had to drive from Wimbledon to deliver it) I WOULD DEFINITELY NOT RECOMMEND ORDERING FROM HERE FOR A SPECIAL OCCASION - IT IS TOO RISKY”

Helpful Report

“Ordered a expensive birthday cake. The customer service was absolutely outstanding before I made payment. One the day of the party. We found out the cake base was dry. So clearly the base wasn’t made fresh. With Tim two days after the party I received many messages from the friends attended party said they were shocked with the quality of the cake I ordered from My Baker. I then called the company, the customer service told me it was customer’s fault for not call them and ask them to take the cake back during the party and just leave all the guests celebrate the birthday party with birthday cake. I’m strongly suggest everyone to avoid this company.”

Helpful Report

“I ordered a birthday cake for my 70th birthday months before the event. On the allotted day the cake arrived, on time and in perfect condition. Two days later, the party day, the cake was still perfecto. Looked the part, tasted even better. Three scrumptious layers or salted caramel with just the right amount of buttercream filling. Really moist and fed 30 people with ease and enough left for party bags. Would definitely recommend ‘My Baker’ on all levels.”

Helpful Report

“Absolutely stunning. So pleased with the cake I received for my Birthday. Went for the vegan ‘when life gives you lemons’ cake. The flavour was stunning and it looked beautiful! Just the right amount of sweetness and sharp from the lemon. So impressed with the delivery also. The representative who delivered the cake gave us instructions and was extremely friendly and smiley. What an outstanding service! I would absolutely order from here again. Highly recommend. Thank you so much for this delicious cake!”

Helpful Report

“Superb customer service + delicious cakes….bonus delivered to my door the next day. What more can busy working parents ask for! I highly recommend My Baker, having used their service for a number of years (ordered vegan and eggless birthday cakes). Mark and the My Baker team are friendly, extremely helpful and easily accommodates bespoke requests. The add-on cupcake option to means we can extend the celebrations, when the party is over. Thank you My Baker”

Helpful Report

Dear Njemile, Many thanks for your kind words! We aim to delight all of our customers, every time, so it's very encouraging to get this feedback. We look forward to taking care of your cake needs again in the future. Best wishes, Mark and the team, My Baker

“my wedding cake was beautiful, delicious, arrived to a time slot we requested and it was made dairy free no problem as requested - it was just perfect. Mark was incredibly helpful ! thank you ! Will use these guys again for sure !”

Helpful Report

“My Baker to the rescue! We were let down by a supplier the day before our daughter’s 2nd birthday party. I spoke to Mark who could not have been more helpful. It would have been tight to get the order made and delivered in time for her party, but they managed it and with hours to spare. On top of that, the cake was stunning and absolutely delicious. Thank you again for all of your help. I will be recommending to others!”

Helpful Report

Thanks for the lovely feedback Mrs N! We are working hard and quickly growing a reputation for being able to help out at the last minute, without any compromise to quality. We look forward to taking care of your cake needs again in the future. Best wishes, Mark My Baker

“Hello, Just wanted to say, I set Mark and his Bakers a really tough challenge! To make a replica of a bowling wood. It needed to be accurate and large enough to feed 50 people. And boy did the team deliver! I was literally taken aback when it was delivered to me! It was truly amazing! Both in the way it looked and the way it tasted. Everyone at my fathers 80th birthday were literally bowled over! Thank you so much for your help, creativity and professionalism! I cannot recommend you guys enough, I will be back for more cakes in the future!”

Helpful Report

“The cake was amazing! Mark delivered on time..the most amazing birthday cake for our 15 year old son. Cannot recommend My Baker enough! Not only did it look awesome, it also tasted amazing...absolutely loved it. THANK YOU”

Helpful Report

“This is my 5th time ordering a bespoke cake from My Baker and they did not disappoint. Mark is fantastic and always quick to respond to any queries. Delivery was prompt as the cake was well packaged so nothing was damaged when we reached the venue. This time we went for red velvet and it was delicious! Kids and adults all wanted seconds and everyone was impressed with the decorations and asked me where it was from!! Thank you for providing the focal point for our party!”

Helpful Report

“I live in the UAE. I wanted to surprise my daughter who lives in London by recreating her 2year old Barbie cake. I searched on the net and was lucky to find mybaker. I emailed Mybaker and Mark promptly replied. My daughter was surprised with a beautiful delicious Barbie Cake. The flavor was salted caramel, all her friends just loved it. The cake was delivered promptly on time even though it was ordered just 2 days prior. Thank you, Mark the cake was even better, than the original.”

Helpful Report

“One of the best birthday cakes anyone has ever had. Ordered cake for my LO first birthday and everyone said it’s the first birthday cake that was so moist and not too sweet bcoz of the heavy icing for custom cakes. Thank you Mike and his team for giving us yummy cake. Everything from finishing to taste was spot on. Happy customer 😊”

Helpful Report

“Excellent excellent excellent”

Helpful Report

“Highly recommend a mybaker.co shop The cupcakes were fresh and tasted delicious, and the delivery was in time. I will definitely shop again . Thanks again to Patrick and to his Baker ❤️”

Helpful Report

“The cake tasted great and the delivery was right on time. Definitely recommend and will be back again.”

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“The birthday cake we ordered was delicious and beautiful! Service was great and everything was done on time.”

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“👍🥰very tasty”

Helpful Report

“We got the vegan cake which can be daunting but the cake was very delicious. So light and tasty, the whole party loved it. They had no idea it was vegan. Recommend 100% Will definitely be back next year”

Helpful Report

“The delivery was on time and packaged well. However, the cake was not fresh. It seemed like it had been baked days ago, and so unfortunately did not taste great.”

Helpful Report

Hi there, Many thanks for your review, and I am sorry that the cake was not to your satisfaction. I respect that you are sincere in your view that the cake did not seem fresh. However, I assure you that all of our cakes are baked freshly to order, and never frozen, so the cake was not baked many days ago. We want our customers to be happy every time and we would be happy to discuss further if you send us an email at orders@mybaker.co. Best wishes, Mark My Baker

“Ruined my daughters 1st birthday, absolutely devastating. On top of that, I was given no refund nothing”

Helpful Report

My Baker is rated 4.6 based on 442 reviews