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My 1st Years Reviews

4.4 Rating 3,871 Reviews
83 %
of reviewers recommend My 1st Years

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Had an issue with the bag I ordered and customer service have been great and so speedy at getting it resolved. Really appreciate all the help!
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 10 months ago
Very prompt service, have had similar dolls before and the girls have loved them
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Excellent quality, quickly delivery within reasonable pricing. Would use again.
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Lovely gift packaging was gorgeous and really unique present for someone.
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
A lovely gift, really soft and cuddly. Just as described, good quality and arrived quickly. Thank you!
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Very cute bunny extra special with the personalisation. Parents of baby loved it
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Purchased a blanket for my friends little boy they were so pleased with it. So soft and lovely quality
Helpful Report
Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Lovely product, very good quality. Only feedback I would provide is to possibly give clearer instructions for the personalised items. This could very well be down to my own understanding though, which is why I have still given full stars. The item I ordered was a keepsake box, with the image "Baby Williams". As the personalisation only said "name" I assumed to only enter the surname as it would read "Baby *****". Unfortunately, only the surname was printed, without "Baby". It was all fine in the end though as the surname is used as a nickname for the family anyway. Overall, very happy with the product
Helpful Report
Posted 11 months ago
Hi, thank you so much for your lovely feedback. We’re really glad to hear you’re happy with the product and its quality! We really appreciate you taking the time to share your thoughts about the personalisation instructions. I’ve passed your comments on to the relevant team so we can look into making this clearer for future customers. It’s great to hear it still worked out in the end and that the surname is used as a family nickname, such a lovely personal touch! Thanks again for your kind words and your order. Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
My order didn't arrive, I contacted the company and they informed me my order had been lost in the system. The baby bodysuits were both 6-12 months but one was a much smaller size.
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Posted 11 months ago
Hi, thank you for your feedback, and I’m very sorry to hear about the issues with your order. It’s disappointing to learn your order didn’t arrive as expected, and I apologise for the mix-up with the sizes of the baby bodysuits. If you haven’t already, please get in touch with our customer service team directly so we can make this right for you. Thank you for bringing this to our attention, and we hope to resolve it quickly. Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
I ordered a personalised comforter as a gift for a friend and she loves it. It was beautifully packaged and the gift is beautiful quality.
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Great item. Great price. Delivery was quick. Perfect. Thank you
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Thank you, everything as described and excellent quality. Superfast delivery and dispatch.
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Came across My 1st years on Instagram , ordered a few gifts for me newly born nephew, and I was very impressed with the quality and products sent. I am quite particular about where u buy things from, as an uncle with no children of my own yet, I was Initially a little dubious as I hadn't come across them before - now I have , I intend to spend a lot more with them. Great find!
Helpful Report
Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Bluey Wooden teaset Excellent product. Good quality and sturdy. Looks beautiful
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
My granddaughter won’t stop playing with the activity table that I sent her. My daughter and son-in-law are very placed with the quality of this product. They have taken lots of photos of her playing with it; it keeps her well entertained and occupied.
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
The items I have bought are of the best quality, the service is very good and the delivery time is very quick. And the packing gift box is beautiful.
Helpful Report
Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Every time I receive a box that I pay for personalisation, they are damaged. Always at the edge where the gold on the box is. I’d rather you had a better quality box and charged for it as it never looks great when giving it as a gift
Helpful Report
Posted 11 months ago
Hi, thank you for your honest feedback. We’re really sorry to hear that the personalised boxes have arrived damaged, especially at the edges. We understand how important presentation is, especially when giving a gift, and we’re sorry this has been disappointing for you. We’ll definitely pass your comments on to our packaging and production teams to see how we can improve the quality and durability of the boxes. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things better. Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Lovely quality back pack and lunch bag. Embroidery perfect and good size for quick identification at nursery. Hopefully last well.
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Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
Excellent customer service and beautiful gift
Helpful Report
Posted 11 months ago
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years
Posted 11 months ago
The product it self is fine, but the delivery was terrible. My delivery was delayed for 5 days due to the size of the product - baby armchair. If they change their delivery company other than Evri, it would be much better.
Helpful Report
Posted 11 months ago
Hi, thank you for your kind words and for sharing your experience. We're thrilled to hear you're happy with the products you ordered! However, we sincerely apologise for the delay in getting your order to you. We truly appreciate your understanding and your support. Sincerely, Aleksandra from the My 1st Years Management Team
Posted 11 months ago
My 1st Years is rated 4.4 based on 3,871 reviews