MX5parts Reviews

Name: MX5parts
Address: 1 Orion Court, 5 Rodney Road,,, Portsmouth
Rating: 4.64

4.6 Rating 4,956 Reviews

91 %

of reviewers recommend MX5parts

4.6

Based on 4,956 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

02392 644588

Email:

sales@mx5parts.co.uk

Location:

1 Orion Court, 5 Rodney Road,,
Portsmouth
PO4 8SZ

MX5parts 5 star review on 27th April 2025

Anonymous // 01/01/2019

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“I did not recieve my order yet, maybe it is still on the way and needs to be delivered.”

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Posted 2 years ago

“Very good. Only suggestion for improvement, make sure the customer gets awareness of when the delivery is planned. Delivery turned up without notice, was good l was in and parts was Expensive.. really wouldn't have been good to leave on the door step..”

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Posted 2 years ago

“Parts arrived quickly, as ordered. Seem to be of good quality. Will use this company again for MX5 parts.”

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Posted 2 years ago

“Ordered a digital clock for my MX5 Mk1. Wired it all up but dead as a dodo. MX5 advised me to return it so they could check the unit. Did so 1st class and rang the next day. Was advised that it was faulty and all the batch of clocks were being checked before a replacement was sent. This arrived the following day 1st class and works perfectly. The cost of postage was also paid to my bank account. Can't fault the service.”

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Posted 2 years ago

“Placed my first order with MX5parts. Item was not in stock which I was aware of. I was contacted when the item became available, and once I confirmed, the parcel was sent quickly and arrived safely. Excellent service.”

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Posted 2 years ago

“Excellent service very quick delivery everything arrived well packaged”

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Posted 2 years ago

“Good service and prompt delivery, only downside is that not all items are available due to lack of stock.”

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Posted 2 years ago

“The part I ordered was fit for purpose and had no issues. The order was delivered on time and was exactly what it said on the listing.”

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Posted 2 years ago

“Product was packaged well and arrived undamaged. But frankly customer service was not quite what i expected. Due to some issue, either the website or my gmail and another outlook email, i could not log into my account (did not receive any password reset mails. Neither did a completely new account in a different email system receive any activation mail either.). I missed the easter discount due to this. The issue was promptly solved by mx5parts sending a new password by mail, so there was quick action which is very much appreciated, but i was only able to log in after the discount period ended. A little bit of compensation for this was much appreciated since i was originally in time for ordering but i could not due to issues. I will still order again next time as generally their service is great from what i hear and experience! Robert”

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Posted 2 years ago

Hi Robert We are sorry that you have experienced customer service issues that have impacted your experience with us. We have escalated this to our IT team to look into to make sure that we can resolve the issue, therefore we apologise for any inconvenience that this caused. Thank you for the feedback about your purchase we are glad was safely received. Thank you MX5parts

Posted 2 years ago

“Order number 3340993. Still not received or any communication about dispatch so just wondering if you have any info please. Thank you. Jenny Ozouf.”

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Posted 2 years ago

Hi Jenny We are sorry that you haven't had an update on your order, we will ask our customer services team to reach out to you. We apologise for any inconvenience this has caused. Regards MX5parts

Posted 2 years ago

“service rapide ; pour améliorer, le suivi du colis (date expé, avancement, etc...) serait un plus”

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Posted 2 years ago

“Ordered parts, despite very clear instructions and note on front door delivery failed twice. Very belligerent and unacceptable customer service response.”

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Posted 2 years ago

Hi - we are sorry to receive your feedback that you have not had the best shopping experience with us on this occasion and apologise for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“FRAIS DE BANQUE 5€45 FRAIS DE DOUANNE 53€00 TRANSPORTEUR PREVU [GLS] LIVRAISON PAR LA POSTE COLISSIMO”

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Posted 2 years ago

Hi Mac Unfortunately, the bank fees and customs fees are out of our control, however we of course recognise that this can be frustrating for our customers. Thank you MX5parts

Posted 2 years ago

“Good quality parts at fair prices. Prompt delivery. Good service.”

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Posted 2 years ago

“I m really sorry to have to say the following. But my experience with mx5 parts was not good. I ordered parts that were shown as being in stock, but later turned out not to be. I phoned to try and work out what the best plan was, when the out of stock parts would come in, arrangements for delivery etc. The customer service was unhelpful and left me feeling like I was a pain to the staff. I will investigate alternative suppliers for the future.”

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Posted 2 years ago

Hi - we are sorry to receive your feedback that you have not had the best shopping experience with us on this occasion. We have passed this feedback to our management team to help us improve going forward and we hope we can be of service again in the future. We are sorry for any inconvenience this has caused. Thank you MX5parts

Posted 2 years ago

“Excellent service again from mx5 Parts”

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Posted 2 years ago

“Ordered a window regulator, actually for an MX5 based Fiat 124 Spider. Quick delivery, part as described and cheaper than Fiat main dealer. Ordered in the week, window good as new by Saturday lunchtime.”

MX5parts 5 star review on 22nd April 2023

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Posted 2 years ago

“Usual excellent service from MX5 parts. Prompt delivery and plenty of updates on items out of stock.”

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Posted 2 years ago

“The team at MX5 Parts was able to identify and supply a replacement alloy wheel (replacing one damaged by a pothole). They obtained the non-stock item from Mazda very quickly and supplied it at cost price. It was great service.”

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Posted 2 years ago

“Another 5 stars for delivery. Just bought Dave Fab expansion tank and the quality is excellent. Yes I know it's expensive but for around £200 it's a lot cheaper than a new engine! The plastic ones can split with no warning and before you know it the engine is destroyed! I could have bought the cheaper one that you sell, but I like the fact it's got a sight glass. Fitting was easy, and looks like it was factory fit. Only gripe is the same as another reviewer has said is the overflow outlet pipe is smaller than the original.not really a problem as I've fitted original pipe with 2 small cable ties, and it's nice and tight.job done and peace of mind.”

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Posted 2 years ago

MX5parts is rated 4.6 based on 4,956 reviews