Musclegun Reviews

Name: Musclegun
Address: Royal House, 110 Station Parade, Harrogate, North Yorkshire
Rating: 4.33

4.3 Rating 48 Reviews

83 %

of reviewers recommend Musclegun

4.3

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Musclegun 5 star review on 13th April 2021

Scott Richardson

Anonymous

Anonymous // 01/01/2019

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“Did not include mentioned message cream”

Helpful Report

Posted 3 months ago

Hi there Alex We're sorry to see that your Massage Oil was not included with your purchase. One of the team will arrange to send this out for you straight away. Best wishes MuscleGun Team

Posted 3 months ago

“It’s a bit early for me to say how effective it is, I suspect it will be be a contribution to looking after my muscles an addition to my routine, rather than a replacement of stretches and yoga and stuff. It’s a quality piece of kit, looks swish, arrives in a nice box. It isn’t 200 quids worth though.”

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Posted 11 months ago

Hi there Charles, Many thanks for your feedback regarding your purchase, we are sorry though to hear that you don't feel it is worth the price you have paid, of which just to reaffirm for you on this point, our Carbon being one of the market leading percussive devices currently available, has been engineered with premium grade components and to extremely high engineering standards, and as such our price point does reflect this. To add our Carbon has won numerous independent awards when tested against the majority of all other percussive massage devices on the market, which we see as being testament to the premium quality of our products and cements the key points we have mentioned. We really do hope that once you have had time to thoroughly use your device that you will feel the benefits and justify your purchase, if you do however have any questions or require any additional support, please don't hesitate to reach out to our customer support team at sales@muscleguns.co.uk and we'll be happy to help. Many thanks MuscleGun After Care Team

Posted 11 months ago

“We purchased our muscle gun in June 2022 via Amazon.co.uk (from MuscleGun) as we live in the EU. Now, 8 months on, the gun is not charging. We’ve switched chargers to see if it was the charger but to no avail. I’ve contacted the company directly and have not heard a reply yet. Not too happy about the gun not working or the lack of response.”

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Posted 1 year ago

Hi there and thank you for your feedback - we are however really sorry to see that you have an issue with your device and would ask that you email our team at sales@muscleguns.co.uk so that we can resolve this straight away for you. Best wishes MuscleGun Team

Posted 1 year ago

“The musclegun I received did not work. It is rendered useless. When I followed the instructions to request a return or to even exchange, this was ignored. No reply. No phone no to follow up my request for return instructions. I will claim the loss off my credit card.”

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Posted 1 week ago

“We received the MuscleGun Carbon Go in the afternoon of the 6th and as we had visitors we didn't try to charge it until the next day. Following directions we plugged the USB into the wall plug and left it for nearly two hours before unplugging and trying it out. Imagine the dismay when nothing happened at all. It wouldn't switch on. 😕 We did an online chat and followed advice but still no joy so the unit has been returned with the hope a working model replaces it.”

Helpful Report

Posted 4 months ago

Hi there Dawn / Len, Firstly sincere apologies that you have experienced a fault with your MuscleGun device and that it will not switch on, we fully appreciate your disappointment as customer experience and satisfaction is of paramount importance to us here at MuscleGun. As such, I have followed this up with Victoria - our head of customer support for you and she has confirmed that she has received confirmation that you have returned the faulty device using the pre paid label provided and as such has instructed our warehouse team to despatch a brand new replacement device to you today using our next day delivery service, so you should receive it tomorrow. We hope this resolves the issue for you and again we do apologise again for the inconvenience caused. If we can be of any further assistance though in the meantime, please don't hesitate to contact our support team directly at sales@muscleguns.co.uk. Best regards Oliver Head Of Customer Experience MuscleGun UK

Posted 4 months ago

“I have just bought this item from Amazon and it will not charge and will not turn on. Very disappointed as this is meant to be one of the best on the market…….”

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Posted 1 year ago

Hi Jim Firstly sincere apologies that you are experiencing an issue with your MuscleGun and I can confirm we will look to get this replaced and dealt with as a matter of urgency for you. We therefore just advise you to drop our customer care team a short e mail to sales@muscleguns.co.uk just confirming your Amazon order reference along with your full name and address, we will then respond with a pre paid returns label so you can send us the faulty device back and organise a replacement under warranty with no delay. Sincere apologies again for any inconvenience caused. Best regards Oliver MuscleGun Team

Posted 1 year ago

“I cannot write a review as I have not received the item. Still waiting after a week.”

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Posted 1 year ago

Hi there Michael Firstly we do apologise that you still haven't received your order and again as per recent e mails from our customer service support operatives, unfortunately your order is held up in a back log at your local Royal Mail depot which again is due to the current strike action and to reassure you, we have fulfilled and despatched your order. We again are very sorry though for the delay but unfortunately we as the sender are entirely in the hands of our couriers to ensure our onward deliveries are met efficiently and on time once they have been collected from our warehouse. Rest assured though we are continuing to chase Parcel Force for you and we will be sure to keep you informed. Best regards MuscleGun After Care Support Team

Posted 1 year ago

“The MuscleGun Ab Wheel is quite bulky and expensive for what is essentially a wheel and two handles. The biggest disappointment is with the quality of the product. My one clunks/snaps/cracks each time it retracts, which feels like a bearing issue; there is definitely something not right going on within the housing. I have only been using it for a week and it has already been pushed to one side in favour of my old trusted Ab Wheel that cost a fraction of the price. Avoid!”

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Posted 2 years ago

Musclegun is rated 4.3 based on 48 reviews