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Mr Tyre Reviews

4.7 Rating 690 Reviews

93 %

of reviewers recommend Mr Tyre

Company Reviews

4.7

Based on 690 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mr Tyre:

Mr Tyre have 35+ branches across central England providing competitively priced tyre fitting, MOT testing, servicing, batteries & more. We pride ourself on top quality service at competitive prices, backed by 50 years in the business.

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Mr Tyre 5 star review on 17th February 2022

Richard Humphrey

Mr Tyre 5 star review on 8th July 2021

Mr Tyre 5 star review on 17th October 2020

Mr Tyre 5 star review on 17th October 2020

Mr Tyre 5 star review on 15th September 2020

Mr Tyre 5 star review on 19th August 2020

Mr Tyre 5 star review on 19th August 2020

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked in for new front shock absorbers to be fitted in my VW Golf. the day it was done I was abut to take it out and it made a horrendous sound (grinding, clanking and all). I immediately stopped my car, still at their premises, and spoke to the chap inside and he tested and said see if it continues to make the same issue during the weekend otherwise we will have to book it in on Monday morning. Obviously I had to endure this very dangerous and inconvenient issue during my driving job as I use my car for deliveries, and then took it in the Monday morning for a further inspection. Waited about half hour and they said it's all sorted. Explained to me that the suspension and everything was all fine but there was just some stone or debris caught in there somewhere and it is now sorted. Well after another morning of driving it away, the SAME issue was still persistent and had to call them yet again to get a further examination for an issue that shouldn't have been there in the first place! I am now on the third inspection of this inconvenient and annoying issue and am waiting in the reception and typing this review. SO much inconvenience caused and disruption to everything and STILL no positive result!”

Posted 5 years ago

“booked for 2 tyres to be fitted sat 10am.31pounds each.turned up on thurs 1030am.no record of booking and tyres will be 45pounds each.hifly tyres were not ordered.was told you dont record phone calls.not happy.and went elsewhere.man on reception was eating his dinner.mr liars.”

Posted 6 years ago

Dear Jason, I apologise if something has gone wrong. Would you mind emailing your vehicle registration directly to me at customerservice@mrtyre.co.uk and i will check the prices. There is a chance the call was recorded so if you could include your telephone number in the email i may be able to find it. If you heard a message saying calls are recorded when you rang us we will be able to get the recording.

Posted 6 years ago

“Ordered my tires online and booked in for 8:30 today, arrived at the Farnworth branch shutters half down so had to go under them. Walked in and person behind counter still counting the till "money everywhere". once he noticed I was there he then told me they didn't have my tires in stock, didn't offer me any alternative... and then told me it happens to loads of customers and they keep telling head office to check stock before sending customers down. So all in all the shops don't know what head office are doing and head office don't know what the shops are doing. Went to another supplier straight after who got me tires within the hour and did my full brakes. so spent £600 with them. You also need to tidy up the appearance of your staff the lad on the counter looked very tired or unwell.”

(Farnworth) - Posted 6 years ago

“Our car failed the mot because Mr tyre put our tyre on the wrong way round. We have driven this car for 11months and would not have been insured if we had an accident. When I challenged them they were not bothered he said "it happens". What an attitude could not care less. AVOID THIS COMPANY did mot even apologise.”

(Redditch) - Posted 6 years ago

“would never use again bad service.Not impressed at all would never recomend.”

(Daventry) - Posted 6 years ago

Unfortunately your review being anonymous means we are unable to pinpoint your comments, Can we kindly request you email us about your experience and we will be able to look into it - customerservice@mrtyre.co.uk. Kind regards, Mr Tyre

Posted 6 years ago

“i ordered 2 Avon tyres for my daughters vw sharan to match the original equipment on the car.your Mansfield site sayed they would order them.but fitted a brand iam not familiar with And is not to the specification we wanted.”

Posted 6 years ago

Dear Mr London, Customer service is very important to us and our aim is for all customers to be happy with the service they have received. I am emailing you directly for some more details so that i am able to investigate this. At this stage i am unable to identify the sale and so i am unable to comment, however we will investigate this as soon as we are furnished with the additional information. Kind regards, Pete Bamford Retail Director

Posted 6 years ago

“Mr Tyre fitted 4 new tyres to my sons vehicle, when he took it for it's MOT 5 days later it failed as a result of the N/S/F wheel being loose, obviously they'd omitted tightening the wheel studs sufficiently when refitting the wheel. That in itself is very poor service and attention to detail but the wider implications surrounding safety and the potential danger of a road traffic incident could have catastrophic!”

Posted 6 years ago

We're sorry to read your comments, and agree that safety is of the upmost importance. We kindly request you email us the date, branch & the vehicle registration number please so we can investigate this. Branches can be monitored by CCTV so there could be an opportunity to determine what transpired. Email address: customerservice@mrtyre.co.uk - Mr Tyre team

Posted 6 years ago

“Booked in for tyres and arrived at the allotted time to be told they wouldn't be able to fit them. Very poor service as I should have been given my slot while the other customers waited. Otherwise what is the point of a booking system.”

Posted 6 years ago

“Beware! Work done on front brake pads, replaced but they could not reset BMW on-board computer, asked to revisit next day. Managed to reset on second appointment after I had called in because clip holding front brakes came off during driving! Apparently the clip has no function according to assistant in Mr Tyre. Managed to reattach clip and while doing so knocked a dust disc, car was making a grinding noise and again the disc has no function, so they said. 4 weeks and still waiting for replacement disc, avoid, unprofessional, dangerous and under trained!”

Posted 6 years ago

“I rang your Reddit he branch the day before to get 2 tyres for my car, they said they can get them the next so I said I will be there at 3 o'clock. I turned up at 3 o'clock as advised. I spoke to a guy called rob who told me there would be a half an hour wait. I was the only one in the reception. One of the other guys came in and asked for my keys. I told them I was told to wait only to find out rob had actually gone to shop. Robs attitude was terrible. I bring my company car to your company and I also bring my wife's car in. I am seriously considering going elsewhere.”

Posted 6 years ago

“Customer Service is diabolical. I sent a request to see if they do all season tyres. I got a reply saying that they had to order them in and send them a reply with my registration and tyre size. I did this the next day and the day after. After 3 days, I'm still waiting for a reply. It's a good job that the people that fit the tyres are a damn sight better then their customer service centre.”

Posted 6 years ago

We are sorry to read your comments. As mentioned in your review, to identify suitable tyres for your vehicle we need your registration number which you returned to us 2 days after your initial request. Upon receiving this, we replied on the same day. We're glad that you found our fitters to meet your expectations and hope that you'll consider us again in the future.

Posted 6 years ago

“Very disappointed to find out my local mr tyre (shrewsbury) has now decided that they don't work on land rovers. They were my first choice for tyre tracking and alignment for the large wheels and I have now been told I will have to go elsewhere.”

Posted 6 years ago

Dear Hannah, I am sorry you are disappointed that we couldn't adjust the alignment on your Landrover. I understand from the store that this is a modified vehicle and that's the reason we couldn't be sure of the settings. We advised you of this at the time and complete a free wheel alignment inspection for you. This doesn't mean we don't work on Landrovers, but as with all modified vehicles, the manufacturers settings can't be used as the geometry has changed. I hope this explains the situation for you.

Posted 6 years ago

“So took took my car to your Stafford branch for it's MOT... It failed. Took my Car from Mr Tyre very reputable garage. long standing in the Stafford area with a outstanding reputation. They look at the very long list and scratch their head a little bit and looked at each other in dismay. They carried out all the work needed (these are expert mechanics after all) I took the car back within the ten days to have its free check up, to my horror and dismay they failed it again on the breaks.......... but said don't worry we sell these. I took the car back to the reputable garage and said look its failed again .... we had a long and deep discussion, the garage explained they had done all the work needed to pass the MOT. Unsure what else they could do ..... They suggested taking it to another MOT centre, as there seem to be a problem. I took my car to another MOT centre that was recommended by many and it past first time, with no adjustment to the fail given to me by Mr Tyre. I WANT MY MONEY BACK plus compensation for the hassle that I've gone through and "no I'm not buying brake discs from you" Let me know !!!!”

Posted 6 years ago

As a business that prides itself on sound customer service, we are sorry to read your feedback. MOT tests follow strict requirements so to ensure the safety of the vehicle and its passengers. Having read your comments, we will be looking into your case and be in touch shortly, Darron. In the meantime, should you wish to get in touch please do not hesitate to contact us - dwain@mrtyre.co.uk. Kind regards, Mr Tyre

Posted 6 years ago

“Had two tyres fitted but needed an MOT it failed on handbrake cable so I let them do the work only for them to phone hours later to say I needed to replace the caliper at extra cost so cancelled the job took it to another garage to find that there was nothing wrong with the handbrake cable then found that certain panels was not replaced rear seat wasn't clipped back into place. MR Tyre upgrade of your workshop equipment is a must, stick with tyres you guys ain't got a clue....”

Posted 6 years ago

Dear Mr/Ms Brown, We are sorry read your feedback. We have been unable to trace your information on our database so kindly request you please contact our regional manager to discuss this matter - gareth@mrtyre.co.uk We will then be able to look into this matter for you. Rest assured, at Mr Tyre we care about our customers views and take all feedback seriously. . Kind regards, Mr Tyre team

Posted 6 years ago

“Don't use the online booking service. I booked mine in for 9.30 at Redditch. I arrived at the garage at 9.28 and because 2 people had just turned up without booking about 2 minutes before me, they were given priority! I don't think they can tell the time here because they said I'd have about a 20minute wait. It's now 10.40 and I still haven't had my tyre done. Had to walk out as can't wait any longer”

Posted 6 years ago

We’re sorry to read about your situation, Mark. It appears your online reservation encountered a technical fault. We have just completely upgraded our website so welcome customers to try out our new online booking system. If you’d like to discuss your feedback in more depth, please email regional manager ian.reid@mrtyre.co.uk who will be happy to help. Kind regards, Mr Tyre

Posted 6 years ago

“went into the Louth branch and had two new (budget) tyres on my car, and from day one the wheels was exclusively spinning on set off in all weathers- more so in the slightest wet, it was the branch manager that put these on and was not the ones that i had found on line but was told they was to the same standard. not feeling safe driving with these tyres i called and then branch manager was day off, i was told to go back when he was in and they would sort it! Taken them on there word hoping that they would at least look at it as I have had budget tyres on this car for the past few times (although it be from somewhere else and never had this type of issue) with no issues, on going into the branch the manager that fitted these just laughed and said "what do you expect from a budget tyre" with regards too the tyres. I was very shocked and asked for there head office contacts and said "I did not want to talk to him about it as my safety was not a joking matter", when is sales director call the branch the manager told him that this was abuse so he would look at the car ( safety in this trade should be up most important and is not a laughing matter) how is saying to someone who is meant to be of the standard of a manger, I don't want to talk to you in any way abuse of any kind. All I will say is if your thinking of using this branch, think long and hard before your do, but I know that I will never return there and would never let any of my family even if it meant giving them money towards tyres to go else where”

Posted 7 years ago

Dear Customer, We’re very sorry that you were unhappy with the service you received upon visiting our branch on this occasion as we strive to provide the best customer service possible, something all our branches pride themselves on. We can confirm that this matter has been looked into, with the budget tyres you purchased not performing as you had desired. It was explained by a branch manager that the budget tyres would not grip as well as a more expensive option, and we are of course sorry to hear the product did not live up to your expectations. On this occasion, as a gesture of goodwill, we replaced the budget tyres (£44.00 each) for a more expensive brand (£59.00 each) free of charge the next morning. We have a high review rating from our customers, something which highlights how far we go to accommodate everyone who visits Mr Tyre. We work very hard to ensure the satisfaction of all our customers, and would like to apologise again if you feel you did not receive the best service possible. Kind regards,

Posted 7 years ago

“I went through the process of booking in to have 2 new tyres fitted and after work I thought I would double check the time, so I called in only to find that I wasn't booked in so for the fantastic service you have a lost sale and some wonderful feedback. Well done”

Posted 7 years ago

“I booked an MOT and full service for my Ford Fusion for 20th December. I then changed my mind and called in to the Daventry branch to bring the date forward. It was a good job I did because they had only booked the MOT and not the service. I was told that the service would cost me £139.95 and £19.95 for the MOT. When I went to pick up my car I noticed, at the reception desk, that the service sheet advertising the prices of the service,s said that the full service priced at £139.95 was for cars over 1400cc. As my car was 1200cc I should have been charged £99.95. I pointed this out to the man serving me. He said the extra charge was because They had put Ford oil in which costs more. I said that I wasn't happy with that explanation and knew that it would not cost £40 extra just for named oil and I knew for a fact they had booked my in for a £139.95 service. He begrudgingly gave me a bit of discount on my bill, but it was the fact that they were happy to try and diddle me that I didn't like. I won't be going back”

Posted 7 years ago

Dear Sue, I am very sorry to hear that you were unhappy with your visit to our store. To clarify, your vehicle is a 1.4cc vehicle and uses a specialist, Ford Specification, fully synthetic oil. This type of oil does incur an additional surcharge and that is documented on our special offer leaflets. We proudly use only the highest quality and correct grades of oil when carrying out our servicing programme. However, as there was clearly some confusion, our Centre Manager gave a £25 discount as a goodwill gesture off your Major Service. I am very sorry that you feel we tried to diddle you but I can assure you that is not the case. As a company with 34 garages and over 40 years of trading, we consider excellent customer service to be of paramount importance to our business. Kind Regards Dwain Andrews Regional Manager

Posted 7 years ago

“I have been a customer of North Staffs Tyre and Batteries/Mr Tyre for 35 years, unfortunately the customer service that I experienced on Saturday the 15th of October (Longton-lightwood road branch) from some of the count staff was woeful . The service that I experienced from the two younger members of staff (There were three gentlemen on the counter at the time of 8.40 am ) was juvenile and highly unprofessional - these members of staff should not be customer facing. I can not , in all honesty , now recommend this Garage.”

Posted 7 years ago

At Mr Tyre we encourage customer feedback so we can determine our strengths and weaknesses as this enables us to give the best service we can. If you would like to email me at customerservice@mrtyre.com I would be happy to investigate this for you. Kind regards, Pete Bamford Retail Director

Posted 7 years ago

“I had four new tyres fitted and on the way home I noticed that there was more road noisethan before so I left it for a couple of weeks but the noise was still there .So I took it back and told them about it they took the car for a test drive a told me they could hear more road noise than usual but they could not do anything for me .He tolded meMr Tyres policy was i had to pay for four more new tyres and then claim the money back if the tyres I had on previous we're faulty . I don't think that is a fair policy do you .”

Posted 7 years ago

Thank you for bringing your concerns to our attention. We take our commitment to our customers very seriously, and as such, we are very disappointed to hear that we fell short of your expectations. We've contacted you via email to try and resolve this issue and are arranging for the tyres to be inspected by one of the manufacturer’s engineers..

Posted 7 years ago

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Mr Tyre is rated 4.7 based on 690 reviews