“Whilst driving back from work I had smoke coming up around the car (bit concerning as I was on the motorway). When I got home i could see there was oil all over the road as well as in and around the engine. In the morning I got it recovered to my local Mr Clutch, and even without a prior appointment, they were able to inspect and fix my car that day. The customer service was brilliant, they explained exactly what was wrong and my car now runs better than it ever did before. Will definitely be visiting for any future routine and unplanned maintenance.”
“I have always found the guys at Mr.Clutch honest, friendly, reliable and very reasonably priced. Unlike some other garages my car has never developed new problems a few days after I've had something fixed...”
“Quick and easy to book in online at short notice and the branch kept me updated on what needed repairing. Staff were efficient and repaired my car around my working ours and the bill came to less than predicted (always a bonus!) Will definately use again :-)”
“The MOT was done quickly and efficiently, but I have been waiting for over 24 hours to get an estimate for the repairs that my car needs, I have called several times and yet the estimate isn't available. If it takes so long to get an estimate, I am wondering how long will it take to do the repairs. That's why I'm giving 2 stars.”
“I found the whole process from booking online to picking my car up great.
The online system is brilliant. It was easy to use and was useful to look at different days and see what times are available to fit around myself.
When I dropped the car of the Receptionist was helpful and polite and told me how long the MOT for my car would take and then when I picked it up, again, he was polite and happy.
Thank you very much!”
“Very good and fast service,very friendly staff,good advice about the condition of car and future maintainance .i can recommend my friends to this garage !!!!!!!.”
“MOT - Easy process to book online ... Quick key handover and car ready in an hour ... Excellent !! Friendly staff and explained what I failed on and fixed the next day for a very good price .... Thank you MrClutch Chelmsford will definatley be recommending you to friends and family ????”
“Update...Head office contacted me after this double booking and offered me a free air con service or money off the work to compensate as a well as a lifestyle band. Pleased with the response after this initial error. Service and MOT was fine and staff were friendly in branch. Prices very reasonable too. Will come back again.
Booked on line but the centre was fully booked on the day my service and MOT was arranged, which was Wednesday. Some fault between head office computers systems I believe. Branch manager did the best he could and offered me a slot on Friday, however. Very inconvenient!”
“Further to some recent issues I had with an interim service, the customer care dept have gone out of their way to resolve the matter for me and I am pleased with this outcome. Confidence restored! With thanks”
