“Update...Head office contacted me after this double booking and offered me a free air con service or money off the work to compensate as a well as a lifestyle band. Pleased with the response after this initial error. Service and MOT was fine and staff were friendly in branch. Prices very reasonable too. Will come back again.
Booked on line but the centre was fully booked on the day my service and MOT was arranged, which was Wednesday. Some fault between head office computers systems I believe. Branch manager did the best he could and offered me a slot on Friday, however. Very inconvenient!”
“Further to some recent issues I had with an interim service, the customer care dept have gone out of their way to resolve the matter for me and I am pleased with this outcome. Confidence restored! With thanks”
“Brought my car in for an MOT, tried to charge me for £50 for work that was not required, failed my car.
I then took my car to another garage and the car was fine after tests on the same section of the MOT, with no work required.
Customer service was terrible and staff were borderline rude. The tech who did the MOT was helpful, but ultimately wrong.”
“An excellent service provided by genuinely friendly and helpful staff. There was confusion regarding the online booking, and the cause of the problem could have been more transparent. However a solution was provided and was entirely satisfactory.”
“No problem with the mechanics but the man on reception is very rude, doesn't greet in a friendly manner and talks down to you. I have been going to Mr Clutch for years but the last two cars i have taken i am greeted by this bad mannered person, so rather than hearing that again and me coming away feeling angry i have decided to go somewhere else with my family and work cars.”
“Once again I have been very impressed with the Fast, Efficient and helpful service from Mr. Clutch in Portsmouth.
From Start to finish I was courteously Looked after by Andy who was very helpful and made me feel like my custom was valued.
I feel that Mr. Clutch is a company that you can trust to give you a good honest Service and will not rip you off.”
“They did everything I expected and were very civil and charming people, Phoned me when the job was done. Will go there again.
I must mention the centre in Manchester which was the first centre I went to last year. They were BRILLIANT. That is why I used your company again. Shame I could not give them any business this year. Thanks again lads.”
“The maidenhead garage is fantastic. My car started to play up on Tuesday afternoon, I had children in the car and I was worried my car was unsafe to drive. I pulled into mr clutch maidenhead garage and they came out straight away to help me. I can't thank them enough. Amazing service! thank you
Jayne”
