“I purchased a Groupon deal for my air conditioning. I had a few questions prior to purchase so called the Norwich branch and spoke to Sean/Shaun. He was polite, friendly and helpful so I bought the voucher and called him back to book my car in. When I took my car in Sean/Shaun was working the Reception desk again. Once again he was friendly and welcoming. I found out from talking to him that he'd recently been promoted to Manager. I found his people skills and general manner to be excellent. He kept me informed how my car was getting on, and answered all my queries. When I left he gave me a price guide booklet as they'd noticed that my service was due. He wasn't pushy or forceful in getting me to book it in, which for me makes me more inclined to take my car back in the future.
In general I'm very sceptical of mechanics and garages as unfortunately they can have a bad reputation, however I didn't feel like I was being conned/mislead/ripped off. I hope that if I use Mr Clutch again in the future the aforementioned will continue to be true.”
“The staff were friendly and explained things clearly. The work itself was done in the time I was told it will take and was done well, going by the results.
This was my first time at Mr Clutch and I'm happy with the service. Keep up the good work.”
“From telephoning to book the appointment to collecting my car once the work was done, the guy I dealt with was couteous and helpful. I waiting just under an huor for my Air-Con to be re-gassed and he was polite & knowledgeable with everyone who came in during that time.
I will definitely use them again in the future & would recommend them without hesitation”
“There was a queue of folk waiting by 8 30. It looks like people want to drop off vehicles in a timely fashion so they can get to work. You may want to think about a fractionally early start in the morning.
I had a good service from the team.”
“Ignoring the fact that my car passed the MOT so I'm probably already biased, I was very pleased with the service. Although no one wants their car to fail it is about safety to the user and other road users, so it's important to pick up faults... and the technicians are very thorough!
I spot vehicle faults every time I go out, mostly lights this suggests a high degree of complacency and neglect exists amongst drivers. If you can buy a pack of cigarettes for £10 you can afford to change a light bulb. The MOT just means it met basic requirement on the day of the test there are still 364days to go.”
“I only have positive things to say about Mr Clutch. Work is always done on time and I get the best price. All the staff are friendly and knowledgeable and never try and bamboozle me, which is great when you know very little about cars.”
“Took my ageing motor for its MOT, and I feel it was fairly tested without the usual sales attempt of stuff I don't need that I've had from other garages.
Friendly honest guys, highly recommended”
“Staff were very friendly and approachable. Booked MOT on online with ease and at a reasonable price. MOT was Carried out within the hour as promised. I will be recommending Mr Clutch, Crayford to others.”
“I booked in my Range Rover for an aircon recharge and the team did a great job getting it completed as it was taking longer than expected and proving rather troublesome. I was happy enough with their customer service to book in the same car for a full Gold+ service and MOT.”
“I do all my service and repairs at Mr Clutch due to the genuine advise of the technicians and great service of the centre manager.
I take this opportunity to extend my thanks to the centre manager of Kingston who arranged for my car to be serviced according to my convenience and completed in good time.”
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