“Staff are very friendly but an additional charge added on that I had not been told about on website when booking or on phone when arranging time. Often feels like I'm being taken for a mug at Mr Clutch”
“Booked car in for mot and air conditioning re-charge on 15/08/16.
Following day telephoned the Chelmsford branch to see if I could also have service undertaken. I was told no problem and delivered car on 17/08/16 confirming I was dropping car off for service and mot. I telephoned the branch on afternoon of 17/08 to see if the car was ready for collection but was informed the car had failed it's MOT due to a few problems including;
1. A incorrectly fitted tyre (previously fitted by Mr Clutch)
2. An airbag service warning light (previously repaired by Mr Clutch)
The car remained at the branch overnight for collection on 18/08/16. Upon collection the Branch requested payment but had realised the Air con recharge had not been carried out and I had to wait for approximately 30mins for this to be carried out. It was also apparent no service had been undertaken despite this being requested.”
“MOT carried out in good time, shame they gave me the wrong MOT certificate! To be fair though they recognised the error & sorted it straight away. Mistakes will happen, it's how it's dealt with that counts.”
“I had a very stressful morning and was late but it was no bother to them atall and they were very kind and understanding and still saw my car for the MOT and even helped me fix windscreen wipers”
“I booked my car in to have my air con. cleaned and regassed. Unfortunately the machine broke down that day. However, they called me when the machine was working again (the next day) and arrange a new appointment. My air con. was cleaned and regassed and gets so cold I don't need it on for long :-)
Good friendly service. I will probably get my brakes done there soon.”
