“I booked the MOT online for £32. Dropped car off and left them to it.
I went back to collect the car (fearing the worst as some reviews for Mr Clutch that I have come across are very concerning), my car passed and needed the headlights tweaking/adjusting which they said would normally be chargable but they waivered the cost as it was a minor issue.
All in all it was a very good service from the Reading Mr Clutch.”
“Booked in or a MOT following a reminder letter received. The MOT started on my arrival and was completed in an hour, as promised. Staff, whilst busy, were very friendly. Overall, this is great service and value.”
“I have used Mr Clutch previously and was quite impressed so thought I would give them a try with a full service and MOT.
All appears good, the work was carried out and all at a vey reasonable price so on that basis I would recommend them.
My only criticism is one of lack of communication.
I booked the service etc on line.
1) I never received any email confirmation
2) I was making plans to drop off the car the previous evening on the basis that getting to them early morning would be difficult. When I phoned, I was told that my car was booked in for 10.45am. No mention had been made of this earlier.
3) On the basis that I needed to return to pick up my car by public transport, it was getting near my deadline to get there for closing time, so I phoned myself only to be told that it was all finished and awaiting collection.
Finally, I believe I am entitled to some form of privilege card as I had the full Gold Plus service. No mention has been made of this so far. I assume I receive this later.”
“I took my vehicle in for an oil change (oil & oil filter). Was told by the counter service chap it does not include signing the service manual, that is more expensive, but he will se what the diagnostics from the computer says. Ends up they did the oil change as requested and reset the BMW service computer and recorded it in the service history.”
“Found the mr clutch staff friendly , helpful yet professional , my mot was done in less than an hour whilst I waited .would most definite take my car back .”
“As always I can't thank you enough for your helpful professional advice and great service all at a very reasonable price from the guys at Mr clutch mile cross lane .Thanks”
“They dealt with me straight away. The staff were very friendly and even took the time to show me how to work the coffee machine. One of those front loader things, a bit like loading a CD except you get coffee instead of music. The staff were able to answer all my questions with confidence. I have used them before and they have never let me down.”
“Left my wallet and forgot where I left it. Mr Clutch rang me to say they found it. Greatly appreciated and valued for this action. Would have been nervous anxious and with a big headache if Mr Clutch were not trustworthy.”
“I have used Mr Clutch in Derby a few times now and have always found the service great. The manager is really friendly and explains everything so I understand it and the prices are reasonable as well! Its a bonus that you can book MOTs and services online as well!”
“Alan and his team were superb from start to finish.
Highly recommended - will definitely be my first choice when it comes to getting either of my cars serviced or MOT'd in the future”
“value for the money . no surprise catch for extra jobs , i got a feeling that dont have to spent money on works which is not necessary to do on that time.”
English
