“I am extremely satisfied with the customer service I receive from Mr Clutch. They are always friendly, courteous and professional in every way. I have been taking my car there for many years and will continue to do so.”
“Simple on line booking service, clearly displayed price menus, car was ready when they said it would be. Polite friendly staff. Will use again. R Hawes. Derwent Driver Training”
“I book my MOT and service today 24.01.15, when I came to the shop, I was then told that they cannot do my MOT because its fully booked. the only available date is next week, I found myself in difficult situation and had to leave my car for monday to have my MOT and service. I just found the experience very bad and wouldn't recommend mr clutch to any of my friends. You expect a booking system that works, so far the only thing this company has shown to be good is the taking payment which was so quick. Very unimpressed.”
“Very efficient and friendly service at your Derby Branch. Its a shame your web site is still directing me to your Nottingham Branch which is 3 times further away than Derby”
“Very easy to book on line.
Friendly service.
Would prefer a timed appointment however as I took the car in at 9.30am and couldn't collect it till 4pm which is rather inconvenient !”
“very welcoming had a mot on car which failed but the mot inspector came out and explained what needed to be done. very much recommend to family n friends and as they say ill be back
mr roberts”
“Good online booking system but no point coming 10 minutes before the MOT appointment as requested on the booking confirmation when site staff just have a harsh ' we open at half eight' when all you want is drop off the car and head off...”
“Excellent and friendly service, welcomed, confirmed work to be done, given a precise time for pickup and paper work available and easy to understand. Overall excellent experience will certainly be back for the annual service.”
“Mr Clutch, Kingston Branch (Cambridge Road)
I came with a logistical problem about what work needed or should be done before selling an old car. Ian, the manager, was very accommodating at took time to understand my predicament before coming up with a plan and advice and managed to provide me with what I needed straight away. "Not a problem" seems to be his mantra.
In the end he recommended that it was probably NOT worth the work - makes a change from garages trying to invent work to be done to earn business!”
