“Slightly weird to receive an email asking for feedback before my MOT took place. However the MOT was quick and easy, the staff were very welcoming and polite and very knowledgeable at what they do. Having been recommended to me by a friend, i feel the need to do the same. Cannot fault these guys at Croydon one bit... Spot on!”
“The staff were polite and efficient. The whole process was quick and stress free. Waiting area was tidy. No complaints at all.
Would go to Mr Clutch again.”
“I have always been
I have always been very happy with the work done and your staff have a first rate work ethic and are very very positive attitude to customer service
Well done to your staff”
“I booked online for the second year. I may be biased as car passed MOT both times but service from the guys was excellent with some helpful advice when asked without all the dodgy sillyness which can come from some mechanics. Trust the guys there to get future servicing/work done. Thanks!”
“I have been going to Mr. Clutch for many years and have always had excellent service. The staff are friendly and always willing to help. They have replaced clutches, brake discs and pads and also carry out my annual MOT inspections.
Their MOT inspection is highly recommended. They use the latest equipment and do a thorough job. Adiitionally, their prices are very competitive.
Keep up the good work.”
“Firstly the online booking system, it was very good, customer friendly and simple to navigate which is good to see companies putting the customer first, the only thing I did notice was the email confirmation for the payment dropped into Spam (I used Hotmail which is fairly generic) you could consider putting something on the site at the payment stage that advises to check all folders.
I dropped the car off on the Tuesday between Christmas and the New Year, the young lady was helpful and polite, it didn't seem overly busy but she did make conversation between calls to users etc.
The chap conducting the MOT was thorough with the MOT and though it passed there were a number of advisories some of which were of use going forward so I schedule repairs before trey become an issue.
The only thing that prevented me marking the experience as very good was the lack of customer service from the engineer when taking and dropping the keys and passing the viewing window looking in directly at me, he needs to smile a little more and look like he enjoys working there.
I will continue to use the service annually and have and will recommend Mr Clutch to friends and colleagues going forward.
Hope this is of use to you and I hope you pass the praise onto the lady who was on the reception desk.
Steve”
“Absolutely fantastic service, always very friendly. Been last two years for my MOT amongst other things and don't have a bad word to say about them. Great value and they always do a great job!”
