“My hubby and I have used Mr Clutch for our MOTs for the last 6 years,and have ALWAYS found the staff at the Derby centre extremely polite and very ,very helpful when it comes to explaining why the vehicle failed and have done everything they can to make sure we get the best possible price for any repairs that may be needed.
We highly recommend the Derby branch of Mr Clutch for MOTs, but I am sure that ANY branch would give the same level of service as we get at Derby.”
“Peter was very helpful and explained everything that needed changing to pass the most. I was initially upset as I had booked the most on the internet the evening before and it hadn't downloaded onto the system so instead of waiting I had to leave the car and return later in the afternoon as the mechanic had gone to get parts not knowing an mot had been booked in. These things happen!!”
“I use this Mr Clutch very first time in my life and I would like to upload my experience from the beginning of booking for my car Golden plus extra and MOT .
I booked online and I paid £185 and following day I received phone call from Chris saying that if I want to use Nissan brand parts I have to pay extra £70.24 something and I said yes that's fine I will pay day I drop my car he said ok.
Day I booked I went to drop my car and went to reception and the environments was that well coming , moment I went In, Chris told me that due to I haven't been paid that original parts he didn't order the parts and it might not be arrive today if he order now. I said to him but I told you that I will come and pay? and other gentlemen came to me and make big argument with me that was my fault not paying. So I had no choice at the end I had to use their standard parts.
I will never ever use this garage in my life.
They were not helpful at all and they left my car carpet muds everywhere. I don't believe that they have done properly either.
They call me after 3 hours informed me they have done and I went to pick up my car and the both guy working there wasn't helpful at all they were looking differently.
This is my experience in Mr Clutch.”
“My first point of contact was with a very rude employee of Mr Clutch at Crewley. Fair enough I was 2 minutes late for an appointment but I didn't deserve to receive such a rude welcome. I never had any work done because of this and went elsewhere. I will most certainly not spend any money at that branch.”
“Helpful friendly staff. Could of put seat back to original position after being in car as smashed head getting in with seat so far back and high compared to my normal driving position.”
“Would certainly recommend Mr Clutch - Crayford. I had (reasonably priced) MOT test which I had to reschedule.
The staff were very knowledgeable & helpful and the waiting area was clean & comfortable. Would definitely use again.”
“Once again Mr Clutch in Wandsworth have gone the extra mile and been so helpful. Today it was a technician by the name of Frodi, who spent about 5 minutes fixing a slightly broken head lamp adjuster and balancing the headlamp beam aim. My car had just failed its MOT at a garage through Servicing Stop on the fact that they said the beam was not adjustable and that I needed a whole new headlamp at a cost of over £300 including VAT!!! This is not the first time I have found this branch of Mr Clutch to be extremely helpful. It is just a shame that this, my closest branch don't do MOTs.”
“I recently discovered my MOT was due and hadnt remembered. I went onto Mr Clutch website and was able to get an appoitment for a decent time which helped no end. I went for a walk and had a cuppa and they rang me 45mins later to say all done. Brilliant back home in just over 1and half hours from start to finish. The chaps there very pleasant and helpful.”
“Convenient, friendly service. good workmanship. Easy online booking for MOT and service. Price exactly as quoted - they call to discuss if other work is required to pass MOT and price before getting agreement.”
“Sadly the branch that I booked with (Southport) does not actually do MOTs, they subcontract them out (I was unaware of this and the website is not explicit in this). I booked for 8.30, arrived at 8.20 as instructed however no-one turned up until 9.15. I was told that the website should not allow people to book online for MOTs at Southport and that he was unaware of the booking. To his credit, he sorted me out straight away and could have not been more pleasant. I did however have to leave the vehicle with them which disrupted my plans for the morning significantly. The website gives a false impression that bookings can be made for MOTs at the Southport branch and communication bwtween Mr Clutch and the garage was non-existent meaning that I had a long wait”
“Was refused to be seen for being 4 minutes late due to traffic. Will definitely let this be known across my large following on Twitter and Instagram. Will never go back and cannot find a head office number to get my refund. As I was told by the person on the phone to do. Poor customer service.”
“Fantastic all around service.....nice guys even though they were ran off their feet.....literally.....
Would recommend the company 100%.
I may of felt differently if my car failed its MOT!
Joke.”
English
