“All good, nice an easy on line booking system, cheap MOT. The only thing that surprised me was the fact that the MOT check lasted over an hour which seemed to be quite long. Overall happy with the service.”
“Update...Head office contacted me after this double booking and offered me a free air con service or money off the work to compensate as a well as a lifestyle band. Pleased with the response after this initial error. Service and MOT was fine and staff were friendly in branch. Prices very reasonable too. Will come back again.
Booked on line but the centre was fully booked on the day my service and MOT was arranged, which was Wednesday. Some fault between head office computers systems I believe. Branch manager did the best he could and offered me a slot on Friday, however. Very inconvenient!”
“Further to some recent issues I had with an interim service, the customer care dept have gone out of their way to resolve the matter for me and I am pleased with this outcome. Confidence restored! With thanks”
“An excellent service provided by genuinely friendly and helpful staff. There was confusion regarding the online booking, and the cause of the problem could have been more transparent. However a solution was provided and was entirely satisfactory.”
“Service was excellent. Price was excellent. The time it took was excellent. Only thing that prevented me giving 5* was the fact that I booked in for an MOT in one branch, but when I got there they said it was a mistake and I had to get a different appointment at a different branch. They were extremely nice about it, and it was obviously just a computer error!”
“Overall good service and repairs not too expensive.
While it is good that you charge per tenth of an hour for labour, I think 0.9 hours to replace the exhaust tail pipe and centre section is heavy for that routine job. I reckon it is comfortably do-able in half an hour.
I wonder how many jobs are routinely charged at 0.9 of an hour.
Can't help taking the cynical view because this is what one expects everywhere these days.”
