“Friendly and professional people. Great experience. Only improvement area is -Online portal did not accept code and reception wasn't able to help with this.
-Should have gotten a call to say car is ready rather than me having to follow up.”
“Great service from reception, professional and efficient. It would be even more efficient if they could use the details already inputted online (submitted with payment) so that I didnt have to fill in the forms with the same details on arrival!”
“I had my car serviced (gold) and MOT. Overall the service I received was very good and staff are very friendly and helpful.
Two bad things I have to say is that I had to take my car back the next day due to them fitting a faulty spark plug.. But I took back and they replaced straight away.
Also they had removed my wheel trims and cut off the cable ties and hadn't replaced them. (The cable ties). This resulted in one of the wheel trims falling off which has resulted in me having to buy some more, when all they had to do is put on some more ties with isn't costly
Overall experience good”
“I am always sceptical when dealing with car mechanical outlets other than the main dealers, as the main dealers are up front over ripping you off, with their high prices. However I found that Mr Clutch gave a good and affordable service.”
“The site has always in the past been very good under the previous manager, whilst i am sure the new manager is very good at what he does, there are signs that perhaps the attention to detail is not as good as it once was, being a loyal customer who has spent a lot of money in the site in the last few years, as well as introduced friends to the site as well, it is a little worrying as to whether that original level of Customer service previously enjoyed, and particularly the recognition of the value of previous spend is taken into consideration when quoting for work that needs to be carried out.
I appreciate that nobody gets anything for nothing, but a reasonable discount for continued good custom should be offered as a default, and not necessarily just after having being asked for.
All of the above said, the standard of work is still good, and i am sure that where the change of manager is concerned it may just be a "bedding in" period that's required before he recognises some of the work he needs to do, to keep loyal customers coming back time after time.
If i had completed this review 12 months or even 6 months ago, it would have been a 5* rating, as it is, with the above and also the fact that the Customer waiting area was not in good order (ripped chairs, old newspapers strewn around, telly not working etc) i have to unfortunately change that down to a 4* rating instead.
In essence, very good, but must try harder!”
“Could you please tell me why I booked my MOT online and was charged £28-00 when there is a sign on the wall outside saying MOT £26-00. My colleague at work did the same and he got it for £26-00. That is the reason I went there.”
“Was impressed with the service. Waited 1 hour for my car to have an MOT which was fine. Really great I could charge my phone whilst waiting. Details were given to me about things that are near to need to be change. Will definitely be back next year!”
English