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Mozimo Reviews

4.7 Rating 1,920 Reviews

93 %

of reviewers recommend Mozimo

Company Reviews

Product Reviews

4.7

Based on 1,920 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Mozimo:

Mozimo shoes. Online ladies designer shoes, boots and bags. Stockists of mens shoes & boots. Free UK delivery over £40.

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Mozimo 5 star review on 23rd January 2022

Mozimo 5 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previously the service has been good. This time sadly it has not. I ordered a pair of shoes on over a week ago & had confirmation & payment taken. Yesterday I received an email advising a 'problem' with stock and that a refund had been made. When I checked the website the shoes were still in stock. No further explanation followed my email responses. Disappointed!”

Posted 7 years ago

“I understood from the website that I didn't have to sign for the delivery. When ordering, I was asked to specify a "safe place" to leave my order, which I did. However, the package had to be signed for. As a result, I didn't receive my order in time for when I needed it.”

Posted 7 years ago

Hi Breda Thank you for your feedback and review. You are correct in what you say, in that when ordering you are given the option to state a 'safe place' to which you may wish your delivery to be left, and this is correct across our standard and Next Day Service. Looking at you're order, you purchased our next day delivery service, which does requires a signature, as it is a guaranteed service before 1pm...we agree that this can be slightly confusing in conjunction with the 'safe place' option, so apologise for any convenience caused by this. Should you require any further assistance please dont hesitate to call us on 01270 619484 Team Mozimo

Posted 7 years ago

“Shoes great as expected, price better than other internet sources. But immensely irritating to be sent emails about not having completed a purchase, and do I need help? It makes me hesitant to browse if I can expect to be inundated with patronising emails as a result.”

Posted 8 years ago

Thanks for your feedback, and we're glad you're pleased with your purchase and our service. Please accept our apologies for any emails that it appears you have received accidentally, I have passed your comments and concerns onto our technical team who are looking into this. Again please accept our apologies for any inconvenience this may have caused, and we hope to see you again in the future. Kind Regards Team Mozimo

Posted 8 years ago

“Free delivery and returns - would use company again.”

Posted 8 years ago

“I am very happy with the product but delivery was slow. Ordered 25th June arrived 3rd July. I would use Mozimo again but only if a faster delivery was included.”

Posted 8 years ago

“Very good delivery service but the shoe was described as Taupe, when they arrived they were silver!”

Posted 8 years ago

“Only used online as the shoes were not in stock in Chester, I useually buy from the store. Thought home delivery would sve me another trip in. Tracking useful to know when parcel was being delivered. However - Shoe box arrive completely CRUSHED but shoes inside were ok. The shoes pinched slightly so I returned them to a shop, useful option to know they got back safely.”

Posted 9 years ago

“lovely shoes, good for size as advertised. Worn several times already”

Posted 9 years ago

“Excellent clutch bag just what I was looking for Fast delivery would definitely use your company again”

Posted 9 years ago

“The product is good quality. However the 'fitflop size guide' provided on the site isn't accurate in my opinion. Although I printed it correctly as instructed, the fitflops still seemed to be about 2cm big. This seemed to be the only problem with the product, but otherwise very good quality and comfortable. These would be ideal for walking on holiday and beach wear. May look slightly chunky on the foot, but this depends on your opinion. Regarding the service, the package arrived in good timing as said. However, I think they should have arrived in a box rather than a bag as this resulted in the invoice being crumpled with the free returns sticker stuck to the inside of the bag. Also, the wrong colour was sent for one of the pairs I ordered.”

Posted 9 years ago

Hi Nicole, Thank you very much for your feedback, and moving forward we will look at more appropriate ways to package our fitflops for delivery. For the style you did order we did not receive them in to our warehouse in Fitflop branded boxes, as not all styles do come with the standard box. We apologise for the error within your order also, and we hope our customer services team provided you with an adequate solution to this issue.

Posted 9 years ago

“My shoes arrived quickly and were exactly what I wanted.However, when I placed my order by phone I asked for a note to be put on delivery details to leave parcel at adjacent shop if no one home. This wasn't done and I had to go to the sorting office to collect..”

Posted 10 years ago

“Great service, but I didn't realise”

Posted 10 years ago

“Cannot comment as yet. Up to now I have not received the order.”

Posted 10 years ago

Hi Christine, so sorry for the delay. Your shoes are now with you and we hope you like them!

Posted 10 years ago

“Havn't received the order yet !!!!”

Posted 10 years ago

“Very pleased with my order and the delivery time. I would use Mozimo again.”

Posted 10 years ago

“So quick to ask for a review my goods haven't arrived yet!”

Posted 10 years ago

Hi Hazeldine! We have altered the time it takes for our review email to be sent now, thank you for your feedback :)

Posted 10 years ago

“I have placed order N 18948 dated 27/08. However, I haven't recieved any information regarding the shipment. Moreover I got the email that the order cannot be fulfilled. I'd love to have either the order delivered or the money refunded. Best regards, Irina Karagozian”

Posted 10 years ago

“Items arrived in a timely manner and in good condition. Shame their returns policy does not allow for free of charge returns........”

Posted 10 years ago

Hello! Thank you for your feedback, this is something we are currently looking in to. :)

Posted 10 years ago

“Do no know if purchase has been delivered Wymeswold Leicestershire care of Claire Goodier, 9 Brook St ., Wymeswold LE12 6TT”

Posted 10 years ago

“I haven't received my order yet !”

Posted 10 years ago

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Mozimo is rated 4.7 based on 1,920 reviews