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Mozimo Reviews

4.7 Rating 1,920 Reviews

93 %

of reviewers recommend Mozimo

Company Reviews

Product Reviews

4.7

Based on 1,920 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Mozimo:

Mozimo shoes. Online ladies designer shoes, boots and bags. Stockists of mens shoes & boots. Free UK delivery over £40.

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Mozimo 5 star review on 23rd January 2022

Mozimo 5 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received confirmation that my order was ready to be dispatched. Shortly after received another email to say that my order didn't pass quality control so therefore was cancelled. Very disappointing. Although did receive a full refund almost immediately which was great”

Posted 10 months ago

“The boots ordered and arrived ok. But the zip on the left boot was faulty and would not budge, so I had no choice but to send them back. I am annoyed that I had to pay £9 for return postage. Check them before sending out? Won’t buy from you again.”

Posted 1 year ago

Good morning Pam, We are really sorry the zip was faulty. All our products go through a strict quality control process so this is very unusual. Please always feel free to call us on 01270 619484 or email us on shop@mozimo.co.uk and we will always be happy to assist you with any problems / questions you might have. Kind regards Mozimo

Posted 1 year ago

“I purchased a pair of slippers at £34.99 and postage delivery cost £3.99. Unfortunately the slippers were too big, so it cost a further £4 to return them. That amounts to £8 costs without a purchase.”

Posted 1 year ago

“I am still waiting to receive my purchase”

Posted 1 year ago

“Prompt delivery BUT still waiting fir refund after a week.”

Posted 1 year ago

“Only bought one item. Had to return as not suitablr”

Posted 2 years ago

“I was thrilled to see that some of the shoe brands such as Peter Kaiser and Gabor were available in a local shop, Mozimo. I found the staff helpful, but they didn't know about offers on the website and so I was refused the 30% discount on a pair of shoes I had in mind (discount for carers / NHS) giving me 10%. I felt embarrassed as it was if I was making it up and struggled to afford the shoes with just the 10%. As you're doing so well online, it would be good if the staff were made aware / made themselves aware of the offers and activity on the website, so that the in-store experience is as positive (it should be better!). I still haven't bought the shoes, although I'm umming and aahing about them - the discount is well-gone and I'm not sure I want to return to my local store.”

Posted 2 years ago

“Prompt delivery after ordering. However I have returned them by Royal Mail tracked service and have not had an an email confirming receipt and advising when I should receive my refund.”

Posted 2 years ago

“Initial purchase was OK. Shoes arrived promptly. However I have since returned the shoes requesting an exchange for a half size smaller (shoes posted first class Monday 12 July) and have not heard from Mozimo at all about this. Hence only 3 stars.”

Posted 2 years ago

“The boots are perfect but I was disappointed by Mozimo who did not send an email confirming purchase until I enquired 48 hours later ( it was not in my junk folder as they suggested) I had to email again a week later when the date of expected delivery had been and gone and was told the original pair had gone missing and they would send a replacement. Replacement pair arrived a day or two later but I am very unimpressed by Mozimo's lack of proactive communication”

Posted 3 years ago

“Very good customer service by phone, quick shipping, but have been waiting a week since they received my item for a refund.”

Posted 4 years ago

“Ordered on 2nd january 2020.. No contact from them other than an acknowledgement of order and nothing to indicate anything has been despatched yet. Finally arrived 16th January. Customer services were very helpful”

Posted 4 years ago

“Returned shoes - not comfortable. Still waiting for refund.”

Posted 4 years ago

“Arrived quickly . too tight, so returned straight away...waiting refund x”

Posted 4 years ago

“Too small and you dont have next sixe up. Will be returning for refund. Thanks.”

Posted 5 years ago

“Good day, At the moment I can not send you my knowledge with eshop. The consignment has not yet arrived at LP202061365GB from order number 67584 (WEB67584). According to the latest information, it is in Slovenia and not in Slovakia as ordered. Thank you in advance for the equipment. Your customer Ondruš”

Posted 5 years ago

“Bag dimensions and descriptions were very accurate, but, unfortunately the colour was not. Looked like a tan leather in the images, and I would never have ordered an orange leather bag. However, kept it because of design. Time too tight to send it back and find another dressy backpack.”

Posted 5 years ago

“Not very happy ,slippers unsuitable. They have been returned.”

Posted 6 years ago

“I have only received one pair of the shoes that I have ordered am still waiting for the Gabor Emporium Ladies Ballet Pump in Black 9596001006”

Posted 6 years ago

“Nice selection of shoes but my order never arrived. After 10 days waiting and no order progress on my account on the web site I emailed, then phoned - twice. After a few more hours I received an email saying that the shoes must have been lost in the post and a refund would be made. Very suspicious because they did not say when the shoes had been posted and I noticed at the time of ordering that the shoes were out of stock everywhere else. Very disappointing and annoying because I need the shoes for a holiday and I now only have 5 days to choose and source some.”

Posted 6 years ago

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Mozimo is rated 4.7 based on 1,920 reviews