Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,920 Reviews

93 %

of reviewers recommend Mozimo

4.7

Based on 1,920 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Mozimo:

Mozimo shoes. Online ladies designer shoes, boots and bags. Stockists of mens shoes & boots. Free UK delivery over £40.

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because of the weight and value returning two pairs of boots cost over £13 at the post office!!!! I'll only ever use free return companies in future. Hopeless if you want to try a few pairs and in different sizes.”

Helpful Report

Posted 3 years ago

“I ordered two pairs of Ecco boots which were delivered quickly, however they didn't fit so I began a return. No-where on the site does it say that you have to pay for returns but I understand that not everyone offers that so took them to the post office. I was told that because of the weight and the value it would cost over £13 to return!!!! I will only ever use companies that offer free returns in future. It is short sighted of them to operate in this way.”

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Posted 3 years ago

“My item has not been delivered! I did not get refunded and MOZIMO has stopped communicate with me. Unbeliaveble! Very very bad experience!”

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Posted 4 years ago

“In 05/02 I have ordered and paid the winter boots, on 12/03 I do not have neither the boots nor the refund. Communication with the Customer Service is poor - the last email is from 28/02 - I am definitely not ordering anything from your shop!”

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Posted 4 years ago

“..........”

Helpful Report

Posted 4 years ago

Thanks or your Feedback, we appreciate any, and all that we receive. Please get in touch to let us know what part of of our Next Day Service and receiving your shoes in less than 24hrs you did not find satisfactory, and we can look to amend appropriately. Kind Regards, Mozimo

Posted 4 years ago

“I ordered a pair of boots 10 days ago and still haven't received them.”

Helpful Report

Posted 4 years ago

“I placed an order weeks ago, which has never arrived and I have emailed to ask where this parcel is and have had no response. Not at all happy.”

Helpful Report

Posted 4 years ago

Hello, and thank you for your message. We apologise for any unforseen, unusual delays that have occured due to a very busy period for us. I can see that you soon received a full refund, and apologies again for any inconvenience caused. Kind Regards Mozimo

Posted 4 years ago

“Do not buy anything from this shop. They have terrible customer service. I have been waiting for my refund for 2 weeks now. I wrote them a couple of emails, which is absolutely useless because they never answer. I called them too. They promised me to do refund and to send confirmation yesterday. As you understand I still have got nothing. I called again today. They tell you same rubbish. If I don’t get anything till evening I am going to speak with them differently. I will go to my bank to cancel transaction and then involve government organs to check their company.”

Helpful Report

Posted 4 years ago

Hi - and thank you for your message. We apologise for the delay you had, it’s been a particular busy period for us leading to some small delays. We do advise it can take up to 14 working days for a refund to be processed, and then further advise it can take 3-5 working days for refunds to clear dependent on the bank you use. Again we sincerely apologise for this unusual incident, and any inconvenience caused. Kind Regards Team Mozimo

Posted 4 years ago

“I asked Mozimo to exchange the purchase. Sent the shoes back 10 days ago following their instructions. Since than: no replacement arrived, no refund issued either. No reply to my emails. I feel they just robbed me. What do i do next?”

Helpful Report

Posted 4 years ago

“The shoes did not arived yet. It was ordered 18 of September. Zuzana”

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Posted 4 years ago

Thanks for your message - We can see that they were tracked and delivered to you. Evidence can be presented if required. Apologies for the delay, it takes a little longer to ship internationally. Kind Regards Team Mozimo

Posted 4 years ago

“I write again. 08.09.2019 order #74688 was paid. There is no product, they do not respond to e-mails. Return my money”

Helpful Report

Posted 4 years ago

Please contact us directly on shop@mozimo.co.uk or +441270 619484 for further details. Kind Regards Team Mozimo

Posted 4 years ago

“Ordered some 'in stock' shoes on 13th August, order confirmation received, money deducted from my paypal account, and yet no shoes have arrived (20th September). Heard nothing from the company regarding any problems, so I've sent 2 messages to them, and still not heard a thing!”

Helpful Report

Posted 4 years ago

“good day! my order # # 74688 (WEB74688) was sent to Ukraine 09/08/2019. 22 working days have passed and the order has not been delivered. When will the order be. thanks Nataliia”

Helpful Report

Posted 4 years ago

“Ordered shoes 7/8/19 and have not received them. No update from Royal Mail since 9/8/19 Rang Mozimo 15/8/19 who were supposed to get back to me - nothing! Not impressed at all!!!”

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Posted 4 years ago

“Ordered 7/8/19 no update on Royal Mail site since 9/8/19 can’t even get a ring tone on their phone number have I wasted £42.50?!”

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Posted 4 years ago

“I ordered a pair of shoes from Mozimo May 21st but I haven't received it yet.After a month's waiting,I sent Email and left message about the order to the service team getting no reply.Hope this review could help.Thanks~”

Helpful Report

Posted 4 years ago

Hi Helen - Thanks for you Message. Can you please get in touch with us on +44 01270 619484 or email at support@mozimo.co.uk so we can please get some more details to resolve this. I think I've found you order on our system and there doesn't seem to be an issue our end, so we're eager to get this issue sorted for you. Kind Regards The Support Team

Posted 4 years ago

“I have been trying to get in touch with you since 2 weeks. Nobody has replied back yet! I sent you back the shoes I want exchanged. Per the tracking number, you received them on 5.16.2019. So far I have not received the exchanged ones!!! Nor am I being refunded!!!!! If you do not want to talk to your customers and do not want to send them a product, at leats give me my money back!!!!! What a service!!! Terrible experience and $140 behind..... Ahh, if i had known you would treat me like that, I would have never purchased anything from you. Simply DISASTER!”

Helpful Report

Posted 4 years ago

We're sorry to hear about this, please contact us directly at support@mozimo.co.uk or on +44 1270619484 so we can get your details and follow this up issue in more detail please. Kind Regards The Support Team

Posted 4 years ago

“Not a good experience, placed an order 12 days ago which has not arrived, i have emailed customer services 3 times and have yet to get a response. Will not be ordering again.”

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Posted 4 years ago

“Didn't receive goods just an email saying they couldn't send them no explanation the shoes were still in stock when l checked later”

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Posted 4 years ago

Hi Pamela - Thanks for your comments and feedback. I can see you were emailed on the 25th, the day after your order to inform you that a fault with your order had been discovered during dispatch inspection, and unfortunately we didn't have a replacement. A full refund was immediately issued , and a gesture of good will discount code was also sent to you for future use. We apologise again for any inconvenience caused, but aim to maintain the highest of standards. Should you require any further help in regards to the above information please don't hesitate to get in touch. Kind Regards Team Mozimo

Posted 4 years ago

“I have been asked by Mozimo to write a review about shoes that have not even been delivered. I have been refunded the one day delivery charge and am now 3 days beyond the original standard delivery date. I have not been told that they have even been dispatched.”

Helpful Report

Posted 5 years ago

Hi Margaret - apologies for the confusion caused around this. As you are now aware we tried to contact you on several occasions, as you should have received your shoes without issue. Because you haven't, we have now reordered a pair for you from the brand and they of course will be with you ASAP. We again apologise for confusion or frustration caused, but certainly hope we have resolved the situation as quickly and efficiently as we have been able to do. Kind Regards The Support Team

Posted 5 years ago

Mozimo is rated 4.7 based on 1,920 reviews