Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,731 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned it. Way too small for a first holy communion. Fine for a baby but not for an 8/9 yr old. It shouldn’t be included in the search criteria for first holy communion.”

Helpful Report

Posted 4 years ago

Dear Julia Thank you for your feedback and we are sorry the bracelet did not fit. The bracelet is 17cms in full length, and therefore it is larger in size than most children's jewellery sizes found in the industry. Of course everybody's bone structure is different and so we offer a Will it Fit? guide on the website so that customers can check sizing before they order. We hope this information has been helpful. Kind regards Molly Brown London

Posted 4 years ago

“The products are lovely and the packaging is beautiful. No need to order gift wrap as the packaging is just perfect. However, the after sales is poor. I received no confirmation email (on either of my 2 purchases) and my email to them on this matter was ignored. Can’t fault the products though. Quite lovely!”

Helpful Report

Posted 4 years ago

Dear John Thank you for your feedback. The email confirmation sent are automated from the website and sometimes, automated emails can land in Junk Mail folders. It would be worth checking there. We are disappointed that this has caused you to leave a 2 star rating , even though you were happy with the product and the packaging. If you do need any support in the future, please contact us at customercare@mollybrownlondon.com and we will be delighted to support you. Kind regards Molly Brown London

Posted 4 years ago

“The item was not personalised as requested”

Helpful Report

Posted 4 years ago

Dear Jessica We are disappointed to see your review and comment. We have checked your order and the engraving was successfully completed according to your instructions. We have received no communication from you regarding an issue with your engraving but are happy to help. Please contact us at customercare@mollybrownlondon.com with a photograph to show the incorrect engraving, as soon as we receive this we will be able to support you. We look forward to hearing from you. Kind regards Molly Brown London

Posted 4 years ago

“Disappointed with the assay/hallmark on the silver heritage baby bangle I purchased from yourselves last week. Not even distinguishable with a magnifying glass. Would appreciate an explanation please.”

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Posted 4 years ago

“Little bit disappointed with quality of purchase. I feel a lot of the price went towards fancy packaging rather than the quality of the gift.”

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Posted 4 years ago

“The product was fantastic. Service not great. I sent an email about the fact I’d paid for next day delivery but didn’t receive the product the next day, with no response. For that reason alone, I rate it low.”

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Posted 4 years ago

“Thank you picture for gift better from otginal but vety nice giftearp”

Helpful Report

Posted 4 years ago

“She liked the bracelet, but i was VERY disappointed that it arrived with the gift wrap just tossed in, a copy of the bill!!! I bought it as a gift for my granddaughter's 13 Birthday in the US and was not happy that it arrived unwrapped! No billing info should have been included???”

Helpful Report

Posted 5 years ago

Dear Marlene We are very pleased that your granddaughter was delighted with her jewellery. I have checked your order and the option to gift wrap your present was not selected, even though you were sending the gift directly to the gift recipient. The option is available as you checkout and we also offer the option of adding a personal gift message . When this option is selected, no paperwork is ever included in the parcel. If the option is not selected, then the luxury brand packaging is included, safely flat packed, ready for you to wrap. I hope this information has been helpful. Deborah Molly Brown London

Posted 5 years ago

“Quite expensive for what it is I think the”

Helpful Report

Posted 5 years ago

“I confess I was disappointed with the bracelet, the halo was very small and the bracelet generally rather frail looking. it might be okay for a 13year old but not for an 18 year old.”

Helpful Report

Posted 5 years ago

Dear Ms Taylor We are very sorry that you are disappointed with the Halo Bracelet, The sizes, product measurement and specifications are available on every product on the website and we hope that this information helps customers when making purchasing decisions. As the item is not personalised, you can of course return it for a full refund. If we can help further, please do not hesitate to contact us. Kind regards Louise Molly Brown London

Posted 5 years ago

Molly Brown London is rated 4.8 based on 2,731 reviews