minimodelshop.com Reviews

Name: minimodelshop.com
Address: 11 Riverside, Sir Thomas Longley Road, Strood, 11 Riverside, Sir Thomas Longley Road, Strood, Kent
Rating: 4.83

4.8 Rating 1,162 Reviews

96 %

of reviewers recommend minimodelshop.com

4.8

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not the colour advertised”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your review. We greatly value your feedback. We sincerely apologise for the inconvenience caused by the incorrect color labeling of your product. We get our product information directly from the manfacturer and trust that the information we receive is accurate. This particular model was mistakenly labelled by the manufacturer as Stealth Grey instead of Magnetic Grey. We regret that we did not catch this error sooner. Upon receiving the returned item, we immediately issued a full refund and have also been in contact with you to arrange reimbursement for the return postage fees. Your satisfaction is important to us, and we are committed to ensuring such issues are prevented in the future. Thank you for bringing this to our attention.

Posted 9 months ago

“Very nice shop with a big range of models. Well done accurate models of cars.”

Helpful Report

Posted 9 months ago

“Very prompt response to inquiry and service.”

Helpful Report

Posted 9 months ago

“The model of the F pace is now in Budapest as my friend there actually owns the real car. His eight year old son is very impressed with your model.”

Helpful Report

Posted 9 months ago

“I have bought items before from Mini Model Shop and have had really good service. The website is easy to navigate and purchase from. Delivery has been as quoted and items well packaged.”

Helpful Report

Posted 9 months ago

“Although I was disappointed with my order as it had a scratch, I emailed them and they replied very quick offering ways to solve my problem. Very good models, very good customer service”

Helpful Report

Posted 9 months ago

“Picked up two nice obscure French rally cars at a very resonable orice compared to some other vendors.”

Helpful Report

Posted 10 months ago

“Item intended for my sons birthday was delivered to wrong address by DPD, sadly the MiniModelShop has no identifiable phone number so you have to use email (they ironically supply you with a number days later when looking for feedback) - the first reply from MiniModelShop assumed I was either phenomenally stupid or trying to con them - eg yes It had occurred to me to contact my neighbours... So they waste time suggesting I was wrong and it had in fact been delivered correctly (had they have actually been bothered to contact DPD they would have found this wasn’t the case). So I had to write another email explaining the exact detail to them, they finally took it more seriously and got DPD to launch an ‘investigation’ (this can take 6 days). So I wasted half a day of phonecalls to eventually find out where the actual package was (thanks to one helpful DPD agent) but this was large gated community, impossible to access without door codes. All this took it up to the day before my sons birthday. MiniModelShop suggested they WOULD have sent another but it was their last one. What would have been helpful is for them to have had the courtesy to bother to pick up the phone and make a call to me which they were clearly either too ignorant/lazy/ unprofessional etc… to bother to do. In these particular times an immediate transfer eg BACS refund would have at least enabled me to amend this issue by sourcing a replacement but clearly they felt they’d been paid so why bother doing anything aside from empty gestures . I’m sure they’re normally great but as always the true reflection of any individual, company or country is how they respond when there’s a problem and MiniModelShop are clearly the most uncaring, laziest and unprofessional bunch I’ve had the misfortune of dealing with in a very long time. Please, please, please only order from these people if time is very much on your side and you can afford to re-purchase what you want from somewhere else whilst these guys sit and do nothing to help . Ps I still do not have the package.”

Helpful Report

Posted 10 months ago

We are truly sorry to hear about the issues you experienced with your recent order. We understand how frustrating and disappointing this situation has been, especially given the importance of your son's birthday gift. Firstly, we apologize for the inconvenience and any confusion regarding our contact information. Our phone number is included in the order confirmation and dispatch emails, and it can be found on our general information page on our website. We ensured that we responded to your emails promptly, and we assumed that this was your preferred method of communication. We made extensive efforts to resolve the issue with the courier, but we acknowledge that our communication could have been more effective if we had spoken to you by phone. We understand the frustration of having to make numerous calls yourself. Our normal procedure would have been to send a replacement, however we did communicate that this was not possible due to lack of stock. With regards to offering an immediate refund, we did offer this as soon as the courier confirmed that the parcel could not be retrieved. Your feedback highlights areas where we need to improve, and we are committed to making the necessary changes. We deeply regret the distress this situation has caused you.

Posted 10 months ago

“Great customer service I had a slightly damaged product and it was felt with promptly and a replacement was sent straight away .”

Helpful Report

Posted 10 months ago

“Very quick dispatch, which lead to quick delivery. Well priced and with a great selection to choose from.”

minimodelshop.com 5 star review on 5th July 2024

Helpful Report

Posted 10 months ago

“great item, grandson loved it, and quick delivery”

Helpful Report

Posted 10 months ago

“Bought as a gift for my dad as he owns a V8 range rover. He loves the model. It's great quality at a good price and delivery was quick. Really happy with the purchase. Thanks”

Helpful Report

Posted 10 months ago

“Very helpful A+++++”

Helpful Report

Posted 10 months ago

“Producteasy to order from an extensive collection and arrived promptly in excellent condition.”

Helpful Report

Posted 10 months ago

“Arrived within 2 weeks, good condition. Very pleased.”

Helpful Report

Posted 10 months ago

“The package and bike was damaged in transit but the company offer right away ap discount or a full exchange so that was good”

Helpful Report

Posted 10 months ago

“Excellent service from this brilliant company. The model was exactly what I’ve been looking for. I will definitely use this company again.”

Helpful Report

Posted 10 months ago

“Easy ordering at a competitive price. Good communication and tracking with prompt delivery. Excellent Burago product. Recipient overjoyed with his birthday gift - wrapped and personalised.”

Helpful Report

Posted 10 months ago

“Can't say enough good things about this Bentley model. Perfect size (taking it back to America), price, color, speed of S&H all Great!!! Thank You! Thank You! Thank You! Brilliant! Best, Linda”

Helpful Report

Posted 11 months ago

“Easy complete purchase and shipping to Norway, only minus is no VOEC to Norway, so some customstariff was needed. Wonderful product and good service the whole process with shipping and the net shopping”

Helpful Report

Posted 11 months ago

minimodelshop.com is rated 4.8 based on 1,162 reviews