Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.79

4.8 Rating 2,474 Reviews

94 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 2,474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would normally have given 5 stars but because you have not answered my emails concerning query over whether to request a cake tin or not was not met. I have repeatedly mentioned that I was charged for a cake tin when ordering simnel cake whci I did not want. It is not the money that bothers me it is the lack of communication. Sorry but that is how it is”

Helpful Report

Posted 2 years ago

Hello Sheena. Thank you for taking the time to leave a review. We've only had one recent communication from you about scones which we replied to within 20 minutes. Occasionally we miss emails if they go into spam but using the Help button on the website or calling us (01608 682858) are still the best ways of getting in touch with any queries you might have.

Posted 2 years ago

“Appalling presentation. Rosebuds not pink but beige Ridiculously sized tin”

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Posted 2 years ago

Hi Lesley As I believe my colleague explained the rose buds are a natural product and as such the colours vary. The tin was the smallest most suitable for this already gift wrapped cake. Kindest, Jess

Posted 2 years ago

“I was not happy to pay extra for a cake tin to ensure cake arrived in good condition. I did not notice that you automatically sent it in a cake tin.”

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Posted 2 years ago

Hi Stuart, we do send in boxes at customer risk (when messaged ahead of despatch) however there is no cost saving for this as we have to undo our protective packaging and add additional measures to keep the Simnel Cake as safe as possible. Kindest wishes, Jess

Posted 2 years ago

“We are very disappointed with your last delivery talk about Minny cake which cost £4 and the postage on it was £5 We have had some lovely cakes from you in the past but the postage is killing your trade”

Helpful Report

Posted 2 years ago

Dear Mrs Field, sadly that's the cost of post and packing and sending in a safe and reliable way across the country. We do offer collection if you are local and passing. Shipping is also free on orders over £100. With best wishes, Customer Care

Posted 2 years ago

“I cannot send photos because it has been in the top of my warming oven of the Aga as it was undercooked and then because the consistency of the cake was full of large pieces of fruit and it has now been put in the bin because no-one wants to eat it. The reason I have ordered this particular cake regularly is because I use to make a Dundee cake every week for my family and then my mixer broke and as I am now well into my eighties I decided I did not want to make them anymore and your "Almond Fruit Cake" was the nearest to it that I could find. It always arrived with a lovely golden colour but this was pale and certainly not up to the standard of your usual cake.”

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Posted 2 years ago

Hi There, I have replied to you on our email thread. Kindest, J

Posted 2 years ago

“We did not receive either of the cakes ordered and although the refund was paid promptly, it was obviously not a great experience.”

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Posted 2 years ago

“My item wasn't delivered at all”

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Posted 3 years ago

Hi, hopefully the replacement sent via Royal Mail will get there this time. Thanks for your patience. Jess

Posted 3 years ago

Meg Rivers Artisan Bakery is rated 4.8 based on 2,474 reviews