Meg Rivers Artisan Bakery Reviews

Name: Meg Rivers Artisan Bakery
Address: Unit 15, Blackwell Business Park, Blackwell, Shipston-on-Stour, Warwickshire
Rating: 4.79

4.8 Rating 2,437 Reviews

94 %

of reviewers recommend Meg Rivers Artisan Bakery

4.8

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Urgent birthday present - delivered within promised timescale - unbelievable”

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Posted 2 months ago

“I will order again.”

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Posted 2 months ago

“Excellent service and beautiful cake which was delicious. Would highly recommend”

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Posted 2 months ago

Dear Jenny Thank you very much for taking the time to post a review. I'm so pleased you had a positive experience. Kindest, the MR Team

Posted 2 months ago

“I did send an e mail at the time but to recall The fruitcake is gorgeous and probably the best I’ve had in age Your service was exceptional And I will be using you again Well done Kind regards Rob Ackland”

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Posted 2 months ago

“I gave this as a birthday present gift to a friend and He is very happy with his cake .”

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Posted 2 months ago

“Excellent cake - thank you”

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Posted 2 months ago

“All of the mini cakes we ordered were fresh and tasted amazing! This will be our go to cake place from now on!”

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Posted 2 months ago

“My brother was very pleased with the cake”

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Posted 2 months ago

“Delicious Semnel cake presented in a very good tin Ordered and delivered within 2 days . Excellent service wonderful cake. Many thanks”

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Posted 2 months ago

“My order was left unsecure on my doorstep and vanished before I could get to it. Meg Rivers refused to send a replacement and appeared to think that it was me, not them, who should make a claim to Royal Mail for the loss. I received no response to my follow-up email. Thisis very poor customer service.”

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Posted 2 months ago

Hi Caroline As discussed we have issued the full refund. I am sorry the parcel was taken from your step and not left safely or a re-delivery attempted by Royal Mail. Kindest, Alice

Posted 2 months ago

“Excellent gift - delicious cakes.”

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Posted 2 months ago

“Moist cake packed with fruit.”

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Posted 2 months ago

“Quick delivery, excellent customer service and amazing fruitcake…my monthly pleasure. Made possible by Meg Rivers.”

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Posted 2 months ago

“It was great”

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Posted 2 months ago

“The Simnel cake was amazing, best cake I've ever tasted, exquisite spicing.”

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Posted 2 months ago

“Fantastic cakes, efficient and fast delivery. Everything excellent. Very pleased indeed.”

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Posted 2 months ago

“Delicious!”

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Posted 2 months ago

“Good cake, very bad website ordering experience. The cake itself was delicious, so said my daughter to whom it was sent for an Easter treat. However, the website suggested it could be delivered on Easter Saturday. When I went to place the order (on Thursday evening before Easter), I found to my shock that somehow the order was completed with payment taken before I thought the process was complete, and especially before I had a chance to indicate or explore when delivery might take place, or state where the delivery should go to. Indeed there were no delivery options. It was all inexplicably quick, and I could not reverse anything. I was then faced with having chosen a very expensive gift (for me) with additional delivery costs, for it to come to me. There was no way of contacting the company (I tried phoning many times and the line simply cut out, not even an answerphone message) - it was explained later that this was because it was after hours followed by a bank holiday - and the phone/emails were not being answered. I also sent several emails marked urgent asking for the delivery address to be changed. Fortunately the owner was monitoring emails intermittently and eventually I did get an email reply from her the following day, so the address was changed and the cake did go to my daughter and not to me, though it did not arrive until the Tuesday after Easter. I was very disappointed by this experience, and nice though the cake was reported to be, I won’t risk ordering again. Had I known that delivery was not possible before Easter, I would not have ordered the cake and would have looked for something else for my daughter.”

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Posted 2 months ago

Hi Alison Thank you for posting your review. I am so pleased your daughter enjoyed the cake and we were able to re-route the delivery to her address. I'm sorry you didn't find the delivery part of the website easy to navigate - we try to be as clear as possible with cut-off times and delivery service options etc. I'm very sorry we won't see you again. Kindest, Alice.

Posted 2 months ago

“Cakes all lovely would order from Meg Rivers again”

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Posted 2 months ago

“Meg Rivers cakes are always fantastic - delivery agent let them down on this occasion”

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Posted 2 months ago

Meg Rivers Artisan Bakery is rated 4.8 based on 2,437 reviews