MedExpress Online Pharmacy Reviews

Name: MedExpress Online Pharmacy
Address: Unit H,, Ashbourne Drive,, Leamington Spa, Warwickshire
Rating: 4.71

4.7 Rating 7,207 Reviews

94 %

of reviewers recommend MedExpress Online Pharmacy

4.7

Based on 7,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MedExpress Online Pharmacy:

MedExpress is an online doctor & pharmacy service based in the UK. We offer prescription medication through our fast and simple online consultation. All our doctors are based in the UK and a registered with the GMC. The medication is dispensed through our regulated pharmacy based in London.

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Location:

Unit H,,
Ashbourne Drive,,
Leamington Spa
Warwickshire
CV31 3SS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very slow delivery, paid extra for special delivery and did not arrive when expected and poor communication.”

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“Have not received order or refund that should have been delivered last week”

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“Paid and confirmed but no delivery. Had to buy more expensive over counter”

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“Dreadful customer service churned out a pre written email sits in holding requesting photos again and again but happy to take your money have asked twice for a refund bog standard email again l”

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“Still not received it , ordered on 1st September , I paid for fast delivery, not happy”

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“It still hasnt arrived”

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“I have been waiting over 14 working days for my delivery with minimal co-respondents informing me of when I’m going to receive it”

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“Took 3 weeks to receive my item”

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“Disgraceful negligence – avoid at all costs I had been a loyal customer of MedExpress, but this latest experience has been nothing short of disgraceful. I ordered my 15mg Mounjaro and they took my money straight away, only for the order to sit in “pending review” for weeks. Every time I chased, I was met with the same copy-and-paste “delay” emails — no real answers, no urgency, no accountability. Meanwhile, others were ordering the exact same medication and receiving it almost immediately. After weeks of waiting, they suddenly told me I couldn’t have my prescription because too much time had passed between doses. That was completely incorrect, but by then the damage was done. Their incompetence has forced me to restart my entire journey elsewhere and move to Wegovy — even though Mounjaro was working so well for me. To leave a patient in this position, through nothing but their own delays and negligence, is shocking and dangerous. MedExpress are not fit to be handling people’s health.”

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“Still waiting for patients information on Daily Max Is it a safe Daily product l have not been given a report to back up the taking of this,please provide the information or send refund O/N 4CFC8A28”

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“Just disgusting how they titrted people onto high doses them price goughged their patients- shockingly unethical- probably illegal”

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“Great product but no delivery for August, no email saying why, I had to buy a separate order to continue, I have messaged you but never got a reply, should I continue with you? Or finder another?”

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“Very slow , still waiting for a review 7 days on . They are very quick to take your money , I wished I had stayed with my original supplier. Not sure I would use them again.”

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“Some medication ordered not received. Emailed supplier, no response as yet. Busy sorting out Mounjaro issues!”

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“I do not recommend MedExpress. In the past they have been great however waiting for an order not received but yet Royal Mail are expecting the item despite not being dispatched and no updates to order. I'm not the only person they've taken money from for weeks and not delivered any items. I have phoned them and they said they would expedite my order yet I still have not received.”

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“Still didn't received my order”

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“I ordered medication and has not arrived .”

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“It was not good I didn’t like”

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“I ordered my medication on 04/08/2025, payment was taken from my account within 24 hours. Today is 28/08/2025 and I still have not received it.”

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“Not recieved it”

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MedExpress Online Pharmacy is rated 4.7 based on 7,207 reviews