MedExpress Online Pharmacy Reviews

Name: MedExpress Online Pharmacy
Address: Unit H,, Ashbourne Drive,, Leamington Spa, Warwickshire
Rating: 4.71

4.7 Rating 7,207 Reviews

94 %

of reviewers recommend MedExpress Online Pharmacy

4.7

Based on 7,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MedExpress Online Pharmacy:

MedExpress is an online doctor & pharmacy service based in the UK. We offer prescription medication through our fast and simple online consultation. All our doctors are based in the UK and a registered with the GMC. The medication is dispensed through our regulated pharmacy based in London.

Visit Website

Location:

Unit H,,
Ashbourne Drive,,
Leamington Spa
Warwickshire
CV31 3SS

Write Your review

Tell us how MedExpress Online Pharmacy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Is this a dud batch? Absolutely no effect watsoever? Nothing. If I could have rated less than one I would have. I have paid over £30 for this and it hasn't workled.”

Helpful Report

“I placed my order on the 2nd June but its now the 12th and I am still no further along, apparently due to a glitch, the agent I spoke to mentioned this (after the first one took my call, placed me straight on hold for a minute then disconnected me). I was due to take my medication today. It has not been dispatched. I have emailed, the replies ignore my actual questions and its just a copy and paste reply with no actual context or information. Just wishy washy apologies for a delay. I requested a call back from a manager to escalate my complaint and I have not had this. I have called again to be told their systems are down and to call back. I work in a similar role so I like to give the benefit of the doubt but the relentless excuses and no actual communication of any action has me concerned to continue my treatment with this company. Its not about when something goes wrong, these things happen, it is about how the company deals with it and this is not good so far at all.”

Helpful Report

“If I could rate it 0 I would. I have paid for a prescription and there was a IT glitch, so the order didn't process properly, but the money was taken from my account. They have been paid and although I have phoned and emailed several times they have not resolved this. I have paid them £150 for a prescription they do not care about delivering. The poorest Internet service I have ever encountered. It looks like trading standards next, as they are not sorting out this problem. Very unprofessional.”

Helpful Report

“Please consider carefully if you use this company. I wish I had read reviews. First order took 7 days. Second order placed over a week ago. No sign and I’m about to run out. Very long delays- clearly can’t cope. Evidence of not reading patient info carefully- I am raising a regulator complaint regarding patient care and safety. Annoying they were recommended to me so I wonder if they used to be ok. But my experience over 5 weeks now has been awful. Make sure you have a really good reason to use. Otherwise stick with Boots etc .”

Helpful Report

“Despite ordering on 4th June and being advised it would arrive on 10th June I HAVE STILL NOT RECEIVED MEDICATION!! So I am most disappointed with Med Express.”

Helpful Report

“Unable to get proper answer as to why delay on mounjaro? Customer service via phone and email. Keep dodging the question. Others who ordered after me have recieved theirs already. Mine still hasn't been shipped..... infuriating isn't the word. Feel like I've been conned!”

Helpful Report

“I ordered my third pen on May 22nd and as of today, June 5th, I still haven't received anything.”

Helpful Report

“Hasnt arrived, this will be the last order i think”

Helpful Report

“Treatment s not started. Still waiting on delivery. If not here in next 2 days cancel and send me a full refund.”

Helpful Report

“Took the money and never sent Won’t be using this again”

Helpful Report

“Ordered over 2 weeks ago still not received 😢”

Helpful Report

“Haven’t received my order”

Helpful Report

“I ordered tablets for ed never tasted anything as disgusting in all my life and had no affect on me at all”

Helpful Report

“Gel doesn’t work to help cure BV. i wanted oral tablets but was instead prescribed this gel, such a waste of money!”

Helpful Report

“I still have no received my medication it is now weeks since I made my order.”

Helpful Report

“I’ve been invited to review my order from medexpress and if they could be bothered to actually deliver it I would. But after two weeks I’ve given up. Do not trust this company.”

Helpful Report

“I ordered these prior to going away after Easter ( on 13th April) because I was worried ordering through my GP would take too long. As it was, these didn't arrive until I got back from my break ( 24th April) I would not recommend Med Express”

Helpful Report

“Not yet received meds after 14 days.”

Helpful Report

“Still awaiting my original order after the wrong item was sent out. £50 down, 3 weeks in, zero products”

Helpful Report

“Medication not received”

Helpful Report

MedExpress Online Pharmacy is rated 4.7 based on 7,207 reviews