MedExpress Online Pharmacy Reviews

Name: MedExpress Online Pharmacy
Address: Unit H,, Ashbourne Drive,, Leamington Spa, Warwickshire
Rating: 4.75

4.8 Rating 6,578 Reviews

95 %

of reviewers recommend MedExpress Online Pharmacy

4.8

Based on 6,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MedExpress Online Pharmacy:

MedExpress is an online doctor & pharmacy service based in the UK. We offer prescription medication through our fast and simple online consultation. All our doctors are based in the UK and a registered with the GMC. The medication is dispensed through our regulated pharmacy based in London.

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Location:

Unit H,,
Ashbourne Drive,,
Leamington Spa
Warwickshire
CV31 3SS

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Anonymous

Anonymous // 01/01/2019

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“Quick reliable and discrete service.”

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“Prices are not bad but could be better. Consultation is painless and easy to complete.”

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“I placed my order on the 2nd June but its now the 12th and I am still no further along, apparently due to a glitch, the agent I spoke to mentioned this (after the first one took my call, placed me straight on hold for a minute then disconnected me). I was due to take my medication today. It has not been dispatched. I have emailed, the replies ignore my actual questions and its just a copy and paste reply with no actual context or information. Just wishy washy apologies for a delay. I requested a call back from a manager to escalate my complaint and I have not had this. I have called again to be told their systems are down and to call back. I work in a similar role so I like to give the benefit of the doubt but the relentless excuses and no actual communication of any action has me concerned to continue my treatment with this company. Its not about when something goes wrong, these things happen, it is about how the company deals with it and this is not good so far at all.”

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“If I could rate it 0 I would. I have paid for a prescription and there was a IT glitch, so the order didn't process properly, but the money was taken from my account. They have been paid and although I have phoned and emailed several times they have not resolved this. I have paid them £150 for a prescription they do not care about delivering. The poorest Internet service I have ever encountered. It looks like trading standards next, as they are not sorting out this problem. Very unprofessional.”

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“Excellent service”

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“Please consider carefully if you use this company. I wish I had read reviews. First order took 7 days. Second order placed over a week ago. No sign and I’m about to run out. Very long delays- clearly can’t cope. Evidence of not reading patient info carefully- I am raising a regulator complaint regarding patient care and safety. Annoying they were recommended to me so I wonder if they used to be ok. But my experience over 5 weeks now has been awful. Make sure you have a really good reason to use. Otherwise stick with Boots etc .”

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“Despite ordering on 4th June and being advised it would arrive on 10th June I HAVE STILL NOT RECEIVED MEDICATION!! So I am most disappointed with Med Express.”

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“Good treatment and service”

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“Excellent service well recommended”

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“Excellent and quick service.”

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“Very good services”

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“Unable to get proper answer as to why delay on mounjaro? Customer service via phone and email. Keep dodging the question. Others who ordered after me have recieved theirs already. Mine still hasn't been shipped..... infuriating isn't the word. Feel like I've been conned!”