MedExpress Online Pharmacy Reviews

Name: MedExpress Online Pharmacy
Address: Unit H,, Ashbourne Drive,, Leamington Spa, Warwickshire
Rating: 4.67

4.7 Rating 9,363 Reviews

92 %

of reviewers recommend MedExpress Online Pharmacy

4.7

Based on 9,363 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About MedExpress Online Pharmacy:

MedExpress is an online doctor & pharmacy service based in the UK. We offer prescription medication through our fast and simple online consultation. All our doctors are based in the UK and a registered with the GMC. The medication is dispensed through our regulated pharmacy based in London.

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Location:

Unit H,,
Ashbourne Drive,,
Leamington Spa
Warwickshire
CV31 3SS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was sure to receive the medications displayed on the website and below in the pic (TEVA), but I received a different brand, which is not the one I intended to purchase. It is well established that this alternative brand is less effective, and therefore I am not satisfied with the substitution. I will not buy again.”

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“Processing and delivery very slow, ordered next day took 5 days.”

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“Following all guidelines required and nothing”

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“Very poor still waiting for an order placed on 2nd of June and still waiting for someone to get back in contact with me which I was told by email after getting in touch about my order and at this time I still don't know where my order is not the first time that my order was returned back to sender”

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“Terrible , been asking a simple question for three weeks and no answer, customer service is terrible”

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“I still haven't received my order”

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“I've not received my medication 😕!!!!”

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“I have sent 3 emails to you idiots asking where the Hayfever pills I paid a lot of money for and PAID for EXPRESS DELIVERY for are….!! I have still not received any response from you - and have still not received the tablets - more than a week after purchasing. Your communication is appalling as is your order and delivery process”

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“Don't have order”

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“Order over a week late now but still no apology or explanation 🙄”

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“It’s been a full week and urgently needed medication has not yet been dispatched. Instead of being honest that they are out of stock or whatever the issue is, they hold your money and let you suffer without explanation. They should rethink their website name as ‘Express’ is misleading as hell.”

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“Didn’t work at all”

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“The packaging isn't the same as the picture. I used to enjoy it before, but this time I received a different product. I'm not satisfied.”

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“The worst company I have ever had the misfortune to deal with.”

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“I have emailed a complaint already on my order due to the very short expiry date.”

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“⭐️ 1 Star Extremely disappointed with the service from MedExpress. I reported a faulty Wegovy pen and then had to wait approximately a week just to receive a prepaid return label despite chasing multiple times. The return label THEY provided was tracked, so the parcel should have been traceable once returned. After sending the faulty pen back, I was then told they could not locate it and repeatedly asked for tracking details. Every live chat takes 10–15 minutes of “sorry to keep you waiting” while agents read through previous messages, only for me to be told yet again that my case has been “escalated urgently.” Meanwhile, I have now missed multiple prescribed Wegovy injections due entirely to these delays. The whole experience has been stressful, repetitive, and badly handled from start to finish. For a company supplying prescribed medication, continuity of treatment and communication should be far better than this.… sent email now and logged a formal complaint”

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“Don't waste your money on this. Really doesn't work.”

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“I have not received my medexpressed medication, as yet.”

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“Still have not received my medication And now would like a full refund please”

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“I paid for next day delivery last weds and have still not recieved my order It shows up as in transit on the royal mail tracker and states it will be delivered on thurs the 30th ? Can you help ?”

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MedExpress Online Pharmacy is rated 4.7 based on 9,363 reviews