MedExpress Online Pharmacy Reviews

Name: MedExpress Online Pharmacy
Address: Unit H,, Ashbourne Drive,, Leamington Spa, Warwickshire
Rating: 4.71

4.7 Rating 7,211 Reviews

94 %

of reviewers recommend MedExpress Online Pharmacy

4.7

Based on 7,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MedExpress Online Pharmacy:

MedExpress is an online doctor & pharmacy service based in the UK. We offer prescription medication through our fast and simple online consultation. All our doctors are based in the UK and a registered with the GMC. The medication is dispensed through our regulated pharmacy based in London.

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Location:

Unit H,,
Ashbourne Drive,,
Leamington Spa
Warwickshire
CV31 3SS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered for a 24 hr delivery. It never arrived and I have received no explanation”

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“Shocking customer service, clearly many unprofessional people don’t even read the information given. A total waste of time. My refund is going to take 20 days but it was taken in 10 minutes”

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“Hit and miss pills come in different sizes and colour some times don't work”

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“This company gave me treatment for several months , then one day , rejected my prescription and left me without my medication ! Which I don’t think is safe practice!”

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“Pathetic customer service reps. Totally incapable of understanding or sorting out a simple delivery issue. It took half a dozen emails and two one star TrustPilot reviews to finally get someone to admit that it was MedExpress's fault that my delivery was late. My shipping charges have finally been refunded. Useless. Sack them and employ people that have brains.”

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“Love to review but haven't had order delivered yet”

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“Haven't received my last order”

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“Been nearly 3 mouths since order and still not arrived, will not give refund so could be a scam web site”

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“Havent received it yet.....”

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“After a month I still haven't received my purchase!!!!”

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“Very poor service when wanting a quick turn around on medication. You essentially pay for the product prior to MedExpress carrying out checks to determine whether you are permitted to receive the medication. These checks can involve providing GP evidence of your condition. I was also required to provide photo ID after I’d paid. After providing photo ID I received a email stating that further checks would take a few days. This was a standard email response. I’ve always ordered online for convenience however Medexpress are far from convenient and straight forward. It’s easier to book a GP appointment or get repeat prescriptions via the GP than to order from MedExpress.”

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“Absolutely awful service, I ordered medication last week for next day before 1pm delivery and I still haven't received it. I have completed an online complaint and no reply. I would avoid at all costs”

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“Ordered for next day delivery, paid the premium fee, after order placed advised orders running late so didn’t arrive on time to take on holiday.”

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“Goods never delevered”

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“Did not work”

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“Haven't received it yet.”

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“Not ordering again.. 2nd time delivery took approx 1week… last time got 20% discount but when you go to use it,, it says expired… rather pay £1 extra from boots atleast you get it within 48hrs”

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“Doesn't work”

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“The treatment hasn't turned up”

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“Would not recommend this company and service at all. Their service is so slow. They take weeks to approve your order. After they approve they then take weeks to deliver your order. When you follow up you get the most irrelevant reply back. If you are already on a plan they will delay your delivery so much by a couple of weeks that by the time you receive your order you’ll just have to start again. Very unreliable service.”

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MedExpress Online Pharmacy is rated 4.7 based on 7,211 reviews