Marler Haley Reviews

4.5 Rating 123 Reviews
87 %
of reviewers recommend Marler Haley
4.5
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Marler Haley 5 star review on 20th May 2021
Doug Bradshaw
Marler Haley 5 star review on 4th November 2020
Allan Dunn
Marler Haley 4 star review on 6th March 2020
Emily Humphrey
Marler Haley 4 star review on 31st January 2020
Brian Johnson
Marler Haley 4 star review on 31st January 2020
Brian Johnson
Marler Haley 4 star review on 31st January 2020
Brian Johnson
Marler Haley 4 star review on 25th November 2019
Steven King
34
Anonymous
Anonymous  // 01/01/2019
The pole and panel boards I bought are useless, badly designed, hard to erect and unstable. I had lots of exhibition stands in the past and they were brilliant, so very disappointed. Customer service is non existent. I wanted the displays changed to a simple folding display but no joy. I would not recommend this company. I will buy elsewhere!
Helpful Report
Posted 10 months ago
Agreed deadline was yesterday for delivery and no note made by MH. Upon chasing the job was given no explanation about why deadline wasn't noted on initial call and when asking for even a partial refund, as the banners didn't arrive in time for purpose they were printed for, was flat out refused. Asking to have note made that we need to do a rush job/priority delivery was told they'd get back to me with updates several times which ever happened. Man who answered was very curt and cut me off when I asked if what we covered in the call could be confirmed in writing and emailed to me, to ensure clear communication of the issue with my colleagues. Rude, slow and a complete surprise as we have used MH for years with no issues before.
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Posted 2 years ago
Our order didn’t arrive and they are unable to provide the name of the courier or a tracking number
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Posted 2 years ago
I asked last week if a turnaround by a certain date was possible as i required delivery by Tuesday. Then there was an issue with a file so I was assured delivery by Wednesday. I had to call to check the file had been received and also push for reassurance the date would be met. Last night I received an unapologetic email to say the banners couldn't be delivered in time for the event. If i had known this last week I would have gone elsewhere but I'm now too late to arrange anything and feel utterly disappointed by your approach.
Helpful Report
Posted 2 years ago
Decided to order a branded gazebo from Marler Haley with a two week turnaround time. Requested a spec and informed them of our delivery dates in advance. I provided the artwork within the deadline they provided. The following day, they cancelled my order and said they couldn't deliver it in time. I'm now left with no time to organise a replacement. Very disappointed and won't be using them again.
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Posted 2 years ago
Very poor quality.
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Posted 3 years ago
Hello, We're sorry the quality of the product is below your expectations. I can see from our records there has been no contact with you after point of delivery, so we cannot rule out any possible product defects or faults. If there is a fault with the product, we can get this exchanged with you right away. Please contact us if this is the case, or I am more than happy to arrange a member of the team to contact you to discuss the issue further? Kind regards, Jason
Posted 3 years ago
They messed up a print job. Got the item collected. Failed to provide a refund and they wont reply back.
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Posted 4 years ago
Sorry to hear about your experience. I have been in touch a number of times for you to confirm that you have received your refund. Your bank account was credited on 25th March, 3 weeks prior to your review. If you could get in touch to confirm receipt of payment that would be appreciated. Many thanks Gemma
Posted 3 years ago
Completely screwed me over for a conference. They printed the same banner twice instead of two banners once. This was in the context of them asking for new artwork prior to printing for the banner they forgot to ship which delayed the shipping date. Correspondence was poor, no shipping info provided. Avoid at all costs!
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Posted 4 years ago
Hi, I sincerely apologise for the issues that you have experienced with the order. We pride ourselves on our customer service levels but in this instance we have fallen short of the standards the we set. I have e-mailed you directly regarding some recompense for the issues that you have experienced. Kind regards, Andrew - Managing Director
Posted 4 years ago
The print quality was very poor.
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Posted 5 years ago
Marler Haley is rated 4.5 based on 123 reviews