Agreed deadline was yesterday for delivery and no note made by MH. Upon chasing the job was given no explanation about why deadline wasn't noted on initial call and when asking for even a partial refund, as the banners didn't arrive in time for purpose they were printed for, was flat out refused. Asking to have note made that we need to do a rush job/priority delivery was told they'd get back to me with updates several times which ever happened. Man who answered was very curt and cut me off when I asked if what we covered in the call could be confirmed in writing and emailed to me, to ensure clear communication of the issue with my colleagues. Rude, slow and a complete surprise as we have used MH for years with no issues before.