Marler Haley Reviews

4.5 Rating 123 Reviews
87 %
of reviewers recommend Marler Haley
4.5
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Marler Haley 5 star review on 20th May 2021
Doug Bradshaw
Marler Haley 5 star review on 4th November 2020
Allan Dunn
Marler Haley 4 star review on 6th March 2020
Emily Humphrey
Marler Haley 4 star review on 31st January 2020
Brian Johnson
Marler Haley 4 star review on 31st January 2020
Brian Johnson
Marler Haley 4 star review on 31st January 2020
Brian Johnson
Marler Haley 4 star review on 25th November 2019
Steven King
34
Anonymous
Anonymous  // 01/01/2019
Purchased 6 stand up banners. Communication for production was poor and 2 out of the 6 have arrived damaged. I have emailed about this a month ago and yet no resolve.
Helpful Report
Posted 2 years ago
I have been trying since July to find out whether I can get spare parts for their Senior Folding Display Board System. I have e-mailed them three times (receiving an automated acknowledgement on each occasion) and called and left a message on their answerphone (talking to a human is apparently not an option) on two further occasions. Absolutely no response to my question. I like the product but customer service??????
Helpful Report
Posted 2 years ago
Agreed deadline was yesterday for delivery and no note made by MH. Upon chasing the job was given no explanation about why deadline wasn't noted on initial call and when asking for even a partial refund, as the banners didn't arrive in time for purpose they were printed for, was flat out refused. Asking to have note made that we need to do a rush job/priority delivery was told they'd get back to me with updates several times which ever happened. Man who answered was very curt and cut me off when I asked if what we covered in the call could be confirmed in writing and emailed to me, to ensure clear communication of the issue with my colleagues. Rude, slow and a complete surprise as we have used MH for years with no issues before.
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Posted 2 years ago
Our order didn’t arrive and they are unable to provide the name of the courier or a tracking number
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Posted 2 years ago
I asked last week if a turnaround by a certain date was possible as i required delivery by Tuesday. Then there was an issue with a file so I was assured delivery by Wednesday. I had to call to check the file had been received and also push for reassurance the date would be met. Last night I received an unapologetic email to say the banners couldn't be delivered in time for the event. If i had known this last week I would have gone elsewhere but I'm now too late to arrange anything and feel utterly disappointed by your approach.
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Posted 2 years ago
Decided to order a branded gazebo from Marler Haley with a two week turnaround time. Requested a spec and informed them of our delivery dates in advance. I provided the artwork within the deadline they provided. The following day, they cancelled my order and said they couldn't deliver it in time. I'm now left with no time to organise a replacement. Very disappointed and won't be using them again.
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Posted 2 years ago
Excellent quality, service is amazing!! Asked for the delivery to be 3 days after my order and they managed it !! Amazing!
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Posted 3 years ago
Hi Rosie. Thank you so much for the 5 star review! Glad we could help with the quick turnaround. Kind regards, Jason.
Posted 3 years ago
Marler Haley is rated 4.5 based on 123 reviews