“The most gorgeous sofa you could ever invest in. Fantastic care and attention to detail, the quality and comfort levels are divine! Do it, spoil yourself and your home!”
“I bought a Song Sofa from Maker&Son and it's the best piece of furniture I've ever had. Really good quality. Lovely people to deal with and delivery went very smoothly. Highly recommend!”
“Love our new sofa, unbelievably comfortable and couldn’t fault the service. I firstly visited the showroom and got a very warm welcome and was encouraged to try all sofas and check out the numerous fabrics. Due to a change in my circumstances I had to look at buying a sofa quickly which I didn’t think Maker and Son could do but I was told to look online at the Now section to see if anything they had in stock was suitable, which I did on the Saturday and by Monday my new sofas were delivered!!”
“Firstly I adore your product, the fabrics are interesting and a bit different. I like different! My yellow cord fabric lifts the room & gives a casual feel.It is a hit with my large family. 11 grand children & 4 dogs, plus parents.
My new second set of covers is a lovely soft blue velvet which adds sophistication. I gather I will have to be more careful with these. The velvet set came with marks along the seams but having read your care information I put it down to 'pressure marking' from being stored in the box it arrived in.I did mistake this for 'uneven dyeing'. Having left the sofa over night with my new velvet covers on there is improvement.
There was a delay in the arrival of the sofa & the wrong cushions arrived to start with but Laura sorted everything out.”
“It would have been 5 . But sadly we have a problem with an under stuffed cushion in corner of our sofa which is constantly sunk lower and won’t buff up like the rest of the suite. We absolutely love our sofa but have not heard back from anyone to deal with this issue , after 4 e.mails . Matt has kindly replied from the sales team assuring us twice now that someone will call , but nothing ??? After sales service disappointing . Let’s hope for January .”
“Maker&son may be quick to sell you something, but plesse do not expect anything from them when you have a complaint. Our couch's fabric is falling to pieces (it is 2 years old) and Emma from Maker&son has ghosted me. Quick to take thousands of pounds from you, but very slow to correct a mistake. Disgusting.”
“I placed my order and as part of the promotion was told I would also receive an additional cover free of charge. As of today, and despite contacting the company about this item, I've not received it. Had I known it was not going to be sent I would have changed the color of the initial item. Additionally, I was also told I would have the option to pay for my purchase in installment before shipping. Not so much, instead I received an email nearly demanding the entire payment.Finally despite the fact, that some of the reviews I've read indicated customers having issues with the delivery company, all of my issues have been with the company directly and lack of timely response. Definitely did not recommend to a friend who asked and would not to others either based on this experience.”
“I do not recommend Maker&Son.
This company does a fabulous job leaping about in the countryside telling everybody what sensitive souls they are, and how wonderful they all are. This is all smoke and mirrors. Unfortunately they are rubbish at running a business.
I have lost a (huge) deposit (taken without so much as a blush when the company was already in trouble), and I have no sofa or chair. They couldn't organise their finances properly, and are now in liquidation.
Potential buyers beware! And thanks for nothing Maker&Son.”
“Appalling customer service after non-delivery of furniture I ordered in November 2022. I was told it would arrive by Xmas - it never appeared !! And now they totally refuse to acknowledge any correspondence I have sent them, in fact they have even blocked me on social media platforms.”
“NO SOFA OR CHAIR OR $15,000 DEPOSIT BACK.
HAVE BEEN OFFICIALLY INFORMED BY LETTER FROM SOLICITOR THAT THIS COMPANY HAVE GONE INTO LIQUIDATION.
DO NOT DEAL WITH THIS COMPANY.”
“DO NOT ORDER FROM THIS COMPANY THEY TAKE YOUR MONEY AND DO NOT REPLY. I orderd 2 instock items in the 1st week of November and they were due to be delivered the week before Christmas ..... They now have no phone lines sine Jan and they do not respond to emails or instant chat. AVOID THIS COMPANY AT ALL COSTS!!!”
