Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.89

4.9 Rating 313 Reviews

97 %

of reviewers recommend Lumena Lights

4.9

Based on 313 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

Write Your review

Tell us how Lumena Lights made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lumena Lights 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good reliable company.”

Helpful Report

Thank you for your positive review, Rafael. It is greatly appreciated. Best Regards, The Lumena Lights Team

“The product was easy to install, they look really good and the service was impecable”

Helpful Report

Thank you for your positive feedback, Barry, it is greatly appreciated. Best regards, The Lumena Lights Team

“Great products & polite/efficient staff”

Helpful Report

Thank you for your helpful feedback, Chris, it is very much appreciated. Best Regards, The Lumena Lights Team

“Purchased 3 solar heavy duty bollard lights. Very pleased with the quality which provided good evening light even after the darkest winter days. Unfortunately one has failed after approximately 10 months. However after a brief email and conversation with Elliot a replacement and collection return was sorted for the next day. Great customer service which is not always the case with every company. A true test of customer service is when things go wrong. Lumena has excelled. If I could award 6 stars then I would have.”

Helpful Report

Thanks very much for your positive feedback on Lumena. We are happy to hear the issue was resolved swiftly and that your lights are once again working. Please feel free to contact us if there is anything else we can help you with. Best Regards, The Lumena Lights Team

“excellent customer service - thanks to Elliot and fast service for my item too”

Helpful Report

Thank you for your kind feedback on your experience with us, it is very much appreciated. Best Regards, The Lumena Lights Team

“Huge thanks to Ben Courtney..... Who took the time to explain what LED bulbs I needed to match the correct transformer..... As customer service goes........Top class...... Always replied to e-mails and was very helpful each time...... Would highly recommend this company......”

Helpful Report

Thanks for your positive feedback, Steve. We're glad to hear Ben solved your query. Please be in touch if there is anything else we can help with. Best regards, The Lumena Lights Team

“Very fast delivery and the products are of excellent quality. Very pleased.”

Helpful Report

Thanks for your kind review, Thomas, it is greatly appreciated. Please feel free to contact us if there is anything else we can help you with. Best regards, The Lumena Lights Team

“lights look lovely But the finish could be better”

Helpful Report

Thanks for your feedback on this product, John, we will certainly take it into account. Please feel free to get in touch if there is anything else we can help you with. Best Regards, The Lumena Lights Team.

“Ordered a replacement transformer for an outside water feature. Spoke to Lumena and received good technical support. As a result placed an order which was quickly dispatched and delivered well packaged and was easily installed and working. A no fuss transaction”

Helpful Report

Thank you very much for your positive feedback, Derek. We are happy to hear you could get your water feature up and running again ASAP. Best Regards, The Lumena Lights Team

“Came across Lumena Lights by chance and decided to purchase the 230vac Rock light in Slate. Product arrived next day, very well packaged and a fantastic product, looks just like s rock during the day and looks amazing when it goes dark and lights up. Will be buying more from them.”

Helpful Report

Thank you very much for your kind review, Neil. We would love to see some photos of your latest install. Feel free to contact us if there is anything else we can help with. Best regards, The Lumena Lights Team

“Lucena supply good quality outside lights. The prices were fair with a good delivery performance.”

Helpful Report

Thank you for your helpful review, Mark. It is greatly appreciated. Best Wishes, The Lumena Lights Team

“When I looked on Lumena's website the brand of bulb that I was looking for was out of stock. A helpful member of the customer service chat link found me a suitable alternative brand of the same specification. The next day delivery was true to it's word and I installed the bulbs in my garden lighting the afternoon after placing my order. I am pleased with both the service and the bulbs.”

Lumena Lights 5 star review on 19th May 2021

Helpful Report

Thank you very much for your helpful review, John. We are pleased to hear your garden lights are up and running again. This is a great image, thanks fro sharing! Best regards, The Lumena Lights Team

“Update! My lights are now finally installed and they look fab! Really good,solid quality which will last for years. Very happy!Excellent service from Lumena. Ordered bollard lights which arrived very quickly and well packed. Not installed yet due to the weather! I am sure they will look fab.”

Lumena Lights 5 star review on 13th May 2021

Helpful Report

Thank you very much for leaving such a positive review, Madeleine. We could do with some summer weather, hopefully the rain will stop and you can get them installed soon! We would love to see some photos once they are in if you wouldn't mind sharing! Best Regards, The Lumena Lights Team

“After a difficult ordering process online with my card a member of staff was quick to call the next day and complete the order. Thank you”

Helpful Report

Thank you for your positive feedback. We're pleased to hear the issue was resolved swiftly. Please get in touch if there is anything else we can help you with. Best regards, The Lumena Lights Team

“Quick delivery. Solid quality and lovely styling”

Helpful Report

Thank you very much for your positive review, Matthew, it is greatly appreciated. Best Regards, The Lumena Lights Team

“Very easy website and super quick delivery. Service like this makes our lives over here on Lundy island so much easier. The Warden's moth trap now returned to full working order !!”

Helpful Report

Thank you very much for your positive review, John. We are pleased to hear the Warden's moth trap is now up and running once again. Please feel free to contact us if there is anything else we can help you with. Best Regards, The Lumena Lights Team

“great service product perfect”

Helpful Report

Thank you very much for your positive review, it is greatly appreciated. Best Regards, The Lumena Lights Team

“Found this ac transformer for my led Waterfall after searching for 2 months, was exactly what I wanted. I received it in 22 hrs from order great.”

Helpful Report

Thank you for your kind review, Brian, it is very much appreciated. Best regards, The Lumena Lights Team

“Lumena had the best range of Plug and Play 12V lights I could find. The delivery was super quick and precise. I would highly recommend these guys”

Helpful Report

Thank you for your positive review, Chris. Our 12v plug and play range offers a wide variety of light fittings, allowing our customers to complete their projects with ease. Please get in touch if there is anything else we can help you with. Best Regards, The Lumena Lights Team

“I replaced a transformer from an unknown brand of low voltage 12 volt rock lights last year which had probably been on the wall for almost 15 years. It finally burnt out. I replaced it with a 20watt one as it was compatible with any 12 volt system. It worked absolutely fine, I am only running x3 5 watt LED bulbs off it, well within the limits and I have had no problems so far one year later. When the other original transformer finally gave up the ghost this year, i replaced it with a Lumena transformer too. Another set of similar 12 volt outdoor lights also had a failed transformer from the original fitting. I replaced this with a generic one from tool station. It lasted barely a year!! The lumena are IP68 rated and I hope they give me as good a life as the original transformers. I would recommend them on the basis of a years operation.”

Helpful Report

Thank you very much for your positive review, John. Our transformers are supplied with a 2 year warranty as standard and should last longer depending on how and where they have been installed. Please contact us if there is anything else we can help you with. Best Regards, The Lumena Lights Team

Lumena Lights is rated 4.9 based on 313 reviews