Lowry Jewellers Reviews

4.91 Rating 1,373 Reviews
98 %
of reviewers recommend Lowry Jewellers
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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12 newry street

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Lowry Jewellers 5 star review on 9th January 2021
Vic Walsh
Lowry Jewellers 5 star review on 13th December 2020
Irvine Covell
Lowry Jewellers 5 star review on 11th January 2020
Mohammed Kashem
Lowry Jewellers 5 star review on 31st December 2019
mr ian booth
Lowry Jewellers 5 star review on 21st December 2019
Lowry Jewellers 5 star review on 9th December 2019
Christine Deighton
Lowry Jewellers 5 star review on 20th September 2019
Alex Owen
Anonymous  // 01/01/2019
Got an email on the 1st of December confirming my parcel was on its way. It’s the 13th today and it’s still not arrived. I’m just worried that my parcel won’t be here for Christmas
Posted 1 month ago
Missing earing back ☹️
Posted 1 year ago
communication was poor phoned about an enquiry as not had confirmation on my delivery details, to be told I had to send an email which I did, and still had no reply
Posted 3 years ago
Last Saturday I bought two watches, a Royal London relative cheapie for myself and a £150 Skagen watch for my wife.
On arriving home my wife noticed that the clock time hadn't moved on whatsoever from the time we left the shop, 4.40pm.
My wife was gutted as this was a birthday present and it didn't work, in other words we had been sold a pup.
Initially we decided that we would demand a refund as we had been sold a product that was faulty . However, as my wife loved the watch we decided that if offered a new battery we would accept that, as long as that was the fault. I would say the the girls on the counter were impeccable in their behaviour and did not cause the problem.
I rang the shop this morning and was offered an instant battery replacement which I accepted after chiding the shop assistant politely.
She called Andrew, presumably the boss who promptly replaced the battery free of charge. However, Andrew did not show his face despite being just round the corner and there was not a word of apology from him. Apart from the disappointment I wasted my time returning to the shop and also had to pay a parking charge. Such a lack of concern for the customer.
I am appalled how you could sell a watch with a flat battery, unbelievable, so your procedures are greatly at fault. If the watch had a second hand the fault might have been apparent.
My own Royal watch? Well is my battery about to go flat?
I would not recommend Lowrys and will not shop there again.
Mervyn Robb
Posted 3 years ago
Paid for next day delivery, didnt arrive on the day so it ruined the birthday surprise
Posted 5 years ago
The watch advertised shows that the watch is very easy to read. However. In reality, unless you are reading the watch dial in extremely good light then the dial and face are almost impossible to to see at all, let alone clearly. The three smaller dials are a complete waste of time as they cannot be seen and are badly designed.
I have simply made a very bad choice in choosing this watch. The photographs of the watch in question are misleading.
Mr M J Charnock
Posted 5 years ago
Lowry Jewellers is rated 4.91 based on 1,373 reviews