Lowry Jewellers Reviews

Name: Lowry Jewellers
Address: 12 newry street, banbridge
Rating: 4.90

4.9 Rating 1,428 Reviews

99 %

of reviewers recommend Lowry Jewellers

4.9

Based on 1,428 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

02840662196

Location:

12 newry street
banbridge
bt32 3ha

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Lowry Jewellers 5 star review on 21st September 2021

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I last week purchased an Olivia Burton watch, it's a beautiful watch. This is the first time I've used Lowry Jewellers. I was offered a 10% discount if I signed up to Lowry Jewellers, this never materialised. I paid using my credit card, which I hadn't used in a very long time. Three days after purchasing the watch I was stupidly nearly scammed out of a very lot of money, had my credit limit been very high, this person had all my details, name, address, email, phone number and bank details. All the same information I had given Lowry Jewellers three days earlier. I contacted Lowry Jewellers about the incident as I wanted to warn them of the incident, especially if accounts have been hacked. I was very disappointed in a no reply. A great beautiful watch but won't use the company again.”

Helpful Report

Posted 1 year ago

“In July 2018 my wife bought me a Lowry watch for my 88th birthday with Day and Date shown. I needed that facility because at my age I am inclined to forget what Day and Date it is. When I attempted to change Date the button and stem came completely out of the watch and, as most would do, I attempted to re-insert button in its aperture hoping it would engage in its aperture, it did not. I then contacted Lowry, who arranged to have the watch returned for rectification, under guarantee. Their response was that the watch was only guarantee for 18 months, not 24 as I thought. Yet the GUARANTEE CARD that came with the watch stated 24 months and Amazon confirmed, in their mind, the guarantee WAS 24 months. Was that a ploy to avoid any responsibility for its repair? The fact that the button and stem came out it would have shown to be faulty at that moment in time, thus justifying a replacement. Over the years I have never had this fault before. If I had another Lowry watch could the same fault again?. I would not trust it. As far as your statement that there was dust particles inside the case, indicating that the back of the watch had been removed. I do not think a battery could be replaced (which YOU recommend) without removing the back. I liked the appearance of the watch and am very disappointed with the consequential outcome of my experience. I could not recommend your products to anyone else. Samuels also stock this watch, I wonder if their customers get the same fault!”

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Posted 4 years ago

“Steer clear. Had a problem with a Seiko watch which had a black mark and 2 small gouges under the crystal near the chapter ring between the 12 and 5. After numerous emails over 3 days in which I got no reply eventually they basically said I had made the mark whilst the bracelet was being sized. They may have some good reviews (I’m not sure) but just a friendly warning, not the best customer service afterwards when you basically tell your customers they are lying. I’d steer well clear and shop elsewhere.”

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Posted 4 years ago

“poor delivery service”

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Posted 5 years ago

“Ordered by phone .given no invoice number or ref. Nor any email confirmation Only visable proof is the sum deductive from my bank account. As I have the icing neighbours I'm left in anxiety as I wait.”

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Posted 6 years ago

“A watch was bought for a present.It was unsuitable,returned as soon as poss following day.The owner refused a refund only fobbed off with a credit note.Totally unacceptable handing by company.A total let down customer services.”

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Posted 6 years ago

“Nothing went wrong I am afraid I clicked the wrong button. Good experience arrived quickly and although was not suitable sent back and got an immediate refund, thank you.”