LoveWoo Reviews

Name: LoveWoo
Rating: 4.46

4.5 Rating 328 Reviews

87 %

of reviewers recommend LoveWoo

Company Reviews

Metrics

4.5

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

LoveWoo 5 star review on 17th October 2022

Katie Benton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely rubbish not very well made hard edges I put it in the bin I was not going to write a review but they asked me to so here it is”

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Posted 3 years ago

“Terrible service”

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Posted 4 years ago

Good Afternoon, we are sorry you feel that way. please email support@lovewoo.co.uk to discuss your problems further. have a good day! Love Woo

Posted 4 years ago

“It broke when I put a battery in it”

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Posted 4 years ago

Dear Lucia, We are sorry that your item was not as you expected, if you check your emails we have sent a few to yourself to rectify any issues you may have. If you can respond, we can assist. Love Woo

Posted 4 years ago

“Products were very poor quality had to return.”

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Posted 4 years ago

We apologise that the item wasn't as expected, we try to ensure the upmost quality at all times. we have refunded, we hope you try us again in the future. Love Woo

Posted 4 years ago

“Very poor customer service, 5 delay on my order, they don’t provide you with an international tracking, wont recommend it for anyone”

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Posted 4 years ago

Dear Salma, we are sorry that you didn't receive your item as when you expected, we were at the time experiencing delays due to the pandemic.

Posted 4 years ago

“Toy broke on first use, on/off button for vibrator not working. Then found I seemingly had no right to a refund as it had been taken out of its packaging. Very disappointing.”

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Posted 5 years ago

Hello, we have not been made aware of any faulty item. as per the returns policy, you are able to send back an item for inspection if you believe faulty. Please send us an email at support@lovewoo.co.uk and we can look into this.

Posted 5 years ago

“Quality of the products was incredibly poor. So much so, I will be submitting a separate complaint. Disappointing when good money is spent on the products and paying for premium delivery services.”

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Posted 5 years ago

Hello i am sorry you have had an issue, please can you let us know the issue so we have the chance to resolve your complaint?

Posted 5 years ago

“I ordered two a glass dildo and a vibrator. They both arrived in a discreet box however after getting both items out the box neither were securely sealed. The vibrator felt like a hoover attachment rather than something you would use intimately. It come with one loose battery and two in sealed packaging. After putting the batteries in and turning it on, it not only sounded very loud but as if the batteries were not secure and rattling inside aswell. I went on the website to find the refund procedure to find the email provided is not valid. I then filled in the ‘contact us’ form and have not heard since. Very disappointed and will not be buying from this company again.”

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Posted 5 years ago

Hello, i am sorry you have had a bad experience. the email address on our website is support@lovewoo.co.uk and i would be happy to help.

Posted 5 years ago

“I paid for Express delivery and it took a week over a week to arrive”

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Posted 5 years ago

Good Afternoon we are sorry this happened but we haven't got any control over the delivery services once they have left the warehouse please email support@lovewoo.co.uk should you require any further assistance.

Posted 4 years ago

“Item arrived, despite being size L/XL, which would usually be too big if anything, was far too small (didn't try it on, simply no need). I've contacted the company about sending it back with no response.”

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Posted 5 years ago

Hello, i am sorry you have had a bad experience. please contact support@lovewoo.co.uk and i will be able to help

Posted 5 years ago

“One didn’t work the other stopped working after 3/4 uses :( really disappointing won’t be buying from this company again.”

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Posted 5 years ago

Hi there, Sorry to hear your product has stopped working, and I am sorry that this is the first we're hearing about it - we encourage all our customers to get in touch if any faults occur so we can assist. All of our toys have a 1 year guarantee. We have contacted you directly to get this sorted, however you seem to have rejected our assistance - please do get in touch if you have a change of heart and would like us to replace your item. Best wishes, The LoveWoo Team

Posted 5 years ago

“Poor service, late delivery and hard to get in contact with anyone. Won’t use again.”

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Posted 6 years ago

LoveWoo is rated 4.5 based on 328 reviews