I ordered two a glass dildo and a vibrator. They both arrived in a discreet box however after getting both items out the box neither were securely sealed. The vibrator felt like a hoover attachment rather than something you would use intimately. It come with one loose battery and two in sealed packaging. After putting the batteries in and turning it on, it not only sounded very loud but as if the batteries were not secure and rattling inside aswell. I went on the website to find the refund procedure to find the email provided is not valid. I then filled in the ‘contact us’ form and have not heard since. Very disappointed and will not be buying from this company again.