“I haven't actually tasted the chocolate, this was a gift to family from Melbourne (Australia) to London.
The service was seamless and the gesture appreciated, I thought it was very good value for money ay a time when value is scarce.”
“Really love the gin and tonic dark chocolate. The champagne truffles are nice too. I like the ethos of the company so I can eat my chocolate guilt free! I'd like more dark chocolate items please!”
“I ordered from New Zealand to send a treat to my Aunty. Great to find somewhere reliable with great quality. Received on time and I’m told they were presented beautifully. 💫☀️💫”
“We stayed at the Strand Palace in London received a complimentary bar of chocolate ..loved it..When we got home looked on line and brought some more bars…love the taste of the chocolate”
“I realised immediately after purchase that I'd put the wrong delivery address for the gift. the confirmation page gave the option to change the address before dispatch however, this did not work. I emailed customer service and noone got back to me so now I have to resend the gift which arrived already”
Hi Leanne,
I'm very sorry to hear about your issue with the delivery address. Our team have responded to you via email but perhaps you haven't received our responses, both at the time of the issue and since? We will reach out again and hope to be able to resolve this for you and improve you experience with us going forward!
All the best,
The Love Cocoa team
“Love the idea behind it, the ethical chocolate and recyclable packaging. Not too keen on the shape of the chocolate bars however as it's difficult to break evenly which makes it not ideal for sharing. I wasn't overly impressed with any specific bar so won't likely order again. If it was available in shops I'd be more likely to try again, however they're not special enough to justify shipping.”
“Fabulous chocolates I'm told by a friend who ate the lot within a few hours. Beautifully designed box. Loved this geometric sided heart box. The contents were indeed as good as the box they are housed in. He commented on the fact the chocolates are 3D rather than flat bottomed. Well done to the business owner/s and chocolatiers.
Many thanks.”
“I ordered a box of chocolates over a week ago to be delivered to my friend. She has still not received them. I appreciate that the problem may well lie with Royal mail , however that does not resolve an issue of poor Customer service somewhere along the line. Getting am e mail entitled " We'd love to hear what you thought " is quite frankly just rubing salt in the wounds. I was rather hoping to get an e mail saying you had actually made an attempt to address the problem as requested in my earlier e mail”
