“The chocolate was very good, but it arrived with a £5 voucher that had expired before I even ordered it. I received no response to my request for a valid one when I filled out the contact form on the website”
“I haven't actually tasted the chocolate, this was a gift to family from Melbourne (Australia) to London.
The service was seamless and the gesture appreciated, I thought it was very good value for money ay a time when value is scarce.”
“Good service - my gifts were despatched quickly but as they are Advenr Calendars (& it is still November) I haven’t had any feedback on the chocolate! M”
“I can't say what the chocalates are like as they are Christmas presents. But I can say that the communication was excellent, the packaging 5 star and the presentation also 5 star. Just need to taste them now!”
Hi Ian,
Thanks for your review.
Can I confirm what the issue was surrounding your order and we can get that resolved for you straight away?
Kind regards,
The Love Cocoa Team
“I ordered a 4-bar subscription for my husband's birthday and he is delighted with it. The chocolate is yummy and it comes in beautiful packaging too. He's very happy!
The only reason I haven't given it 5 stars is because it would be nice to be able to select what type of chocolate he receives - he really doesn't like white chocolate and has so far received 3 bars of it. We've found grateful homes for the bars but it would be good to be able to have an exclusion option.
Otherwise everything is fantastic, thank you!”
HI Emma,
Thanks for your great review, so glad to hear you, your husband and the lucky recipients of the bars are enjoying them! We are currently looking to introduce a choose-your-own subscription so this option will be available in the near future.
Team Love Cocoa x
“I bought this as a present for someone who asked specifically for vegan chocs but haven't been able to give them yet, should have had them delivered direct!”
“The packaging could be better what they send items in- just a box with horrible packaging in the bottom- perhaps a bit of coloured tissue paper and a little note from the company saying a thank you ( it shows thought and appreciation for both product and customer.”
“All looks pretty good, except the fact that one of the boxes of chocolate bars was squashed (not catastrophically & the chocolate itself seemed OK, thank goodness). Since they are all special Birthday gifts for a good friend of mine, I was slightly disappointed. Hopefully the friend would appreciate these gifts.”
“I obtain the cocoa as a present for Christmas. So I can only say that the order was received in a very short time. It was well packed and smelled wonderful.”
“The green and social ethos are the biggest draw for chosing this brand.
The branding looks fabulous.
The chocolate is quite tasty.
The delivery was quick. Just not sure the letterbox packaging is suitable as 2 out of 4 bars purchased arrived cracked.”
“On the basis of a Which report, I bought your Advent Calendar as a gift so obviously don't know what the contents are like yet, but I'll let you know when I do.
Good delivery time and well packed.
Thanks”
