“I was disappointed that you couldn’t fulfil my whole order and you then refunded less than the items cost . It wasn’t my fault that the sum required for free postal wasn’t reached after you cancelled the items .”
“I made an order for several selections of which those that arrived were lovely. However one order was cancelled with no explanation. Very disappointed.”
“Really nice chocolate,bars a bit smaller than I thought they would be, and one bar the salted pretzel was substituted with a plain chocolate bar, or I was sent the wrong bar , hence the 4 stars.”
“Purchased as a gift, apparently according to the recipient they were lovely. The only problem is that there was no way to include a message with the gift. Appart from that all fine”
“Considering the price of the bars of chocolate, they were good, but expensive for the 200g size. I’ve tried the actual viral ‘Fix’ Dubai chocolate and in my opinion it was quite a bit bigger in size, there was more pistachio/knafeh filling and more crunch. So overall it was good, but expensive £15 bar of chocolate. Would I buy it again, maybe if the price was more reasonable.”
“We like it but my favourite dark salted chocolate is by Divine - I have started to taste the salt less in theirs which is why we ordered yours. I like the chocolate but the salt is quite pronounced. In reality, somewhere between the two would be great!”
“First time ordering from Love Cocoa as was looking for an artisanal birthday gift to someone. Reasonably priced products and easy to order. Order was delivered promptly. Only giving 4 stars as did not not actually tasted the (Signature Truffle box) chocolates myself so can not comment on those! However, would happily order again.”
“Lovely chocolate...great way to send a gift. My only question is...i thought it was 'letterbox' size so that it could just be posted through their door, but it was two bars of chocolate in an oversized carboard box!”
“The chocolate was very good, but it arrived with a £5 voucher that had expired before I even ordered it. I received no response to my request for a valid one when I filled out the contact form on the website”
“I haven't actually tasted the chocolate, this was a gift to family from Melbourne (Australia) to London.
The service was seamless and the gesture appreciated, I thought it was very good value for money ay a time when value is scarce.”
“Good service - my gifts were despatched quickly but as they are Advenr Calendars (& it is still November) I haven’t had any feedback on the chocolate! M”
“I can't say what the chocalates are like as they are Christmas presents. But I can say that the communication was excellent, the packaging 5 star and the presentation also 5 star. Just need to taste them now!”
Hi Ian,
Thanks for your review.
Can I confirm what the issue was surrounding your order and we can get that resolved for you straight away?
Kind regards,
The Love Cocoa Team
“I ordered a 4-bar subscription for my husband's birthday and he is delighted with it. The chocolate is yummy and it comes in beautiful packaging too. He's very happy!
The only reason I haven't given it 5 stars is because it would be nice to be able to select what type of chocolate he receives - he really doesn't like white chocolate and has so far received 3 bars of it. We've found grateful homes for the bars but it would be good to be able to have an exclusion option.
Otherwise everything is fantastic, thank you!”
HI Emma,
Thanks for your great review, so glad to hear you, your husband and the lucky recipients of the bars are enjoying them! We are currently looking to introduce a choose-your-own subscription so this option will be available in the near future.
Team Love Cocoa x
