“Unfortunately I cannot write good things. This was my first experience of Love Cocoa. I was sending a birthday present to someone special. I ordered Truffles and a bar of chocolate. The day after my order I received an email saying the Truffles were out of stock, even though they were still showing on the website. Sadly they sent just the chocolate bar. I woukd have expected a phone call prior to the order going out asking if I wanted to replace the item. I felt very upset explaining to the recipient that I hadn't just ordered a chocolate bar. She was very happy with it, and said it tasted lovely, but it feels like a very mean gift. Disappointing customer service.”
“I realised immediately after purchase that I'd put the wrong delivery address for the gift. the confirmation page gave the option to change the address before dispatch however, this did not work. I emailed customer service and noone got back to me so now I have to resend the gift which arrived already”
Hi Leanne,
I'm very sorry to hear about your issue with the delivery address. Our team have responded to you via email but perhaps you haven't received our responses, both at the time of the issue and since? We will reach out again and hope to be able to resolve this for you and improve you experience with us going forward!
All the best,
The Love Cocoa team
“I bought a 3 month subscription for my wife. In the first month one box of chocolates and one chocolate bar were delivered. They were unusual and tasty. The second month's parcel was delivered to the wrong address and DPD stated they couldn't do anything as LoveCocoa was the customer, not me. After emailing LoveCocoa, I was told another parcel would be sent out but it wasn't. I can't recommend paying £86 for one chocolate box and bar.
You may be luckier however!”
“Emailed to say three bars I bought were totally stale and horrible and no reply, which is a shame.
The mint chocolate was delicious.
I also only received one of the two cards I purchased.”
Hi Stephanie,
We are sorry to hear you were disappointed with our product and our customer service platform.
Please email me directly at jasmine@lovecocoa.com and we will issue you a refund and replacement products.
Kind regards,
Jasmine
“I wanted to use Hotel Chocolate for a subscription service Christmas Present for my mother however, I found I could not change the delivery address from my own so I had to cancel.
After that, I was spammed on almost daily on offers which I am sure I never requested and your unsubscribe button is very small.”
Hi there!
Thanks for trying our chocolate! We are always looking to improve our taste at Love Cocoa so thank you for letting us know. We will try to improve in the future.
The Love Cocoa Team🍫
“I ordered a gift for a friends birthday in time which she didn’t receive. The address was London, but it went to London and then back to Manchester. After I complained it was redirected and she received it three days after her birthday.”
Hi Mary,
We are really sorry about this issue, it was caused by Royal Mail and they have apologised. We are glad that your friend still received her chocolates and we hope you will order again with us soon!
Kind regards,
Team Love Cocoa
“Had to cancel subscription because Love Cocoa's website is poor and i was unable to choose which bars to receive, which was the main selling point.
I also found the bars quite small, and mostly just had any extra ingredients sprinkled on top, rather than integrated into the bar, so the flavour was not really incorporated into the chocolate very well.”
Hi Ross,
We are so sorry to hear you have not enjoyed your subscription experience with us.
A member of our customer services team will be in contact with you shortly to discuss further and arrange complimentary gifts.
“Chocolates were shaken up in box as they were posted and would need more packaging/ better packaging to keep them in place. Also one was missing. Apart from that good they tasted good and arrived fairly quick”
Hi and thank you so much for sending through your review feedback and I'm so sorry to hear that your order arrived shaken up during transit. We will be taking your packaging points into consideration.
