Window to the womb, West London Reviews

Name: Window to the womb, West London
Rating: 4.90

4.9 Rating 1,211 Reviews

99 %

of reviewers recommend Window to the womb, West London

Company Reviews

Metrics

4.9

Based on 1,211 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0203 3717272

Email:

shriperi99@gmail.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had two scans at this clinic. The first I was told I had a small bleed on my uterus, which for some reason wasn’t added to my report. I had to email to ask them to resend it with the measurements of this bleed. They seemed to think it wasn’t important enough although it’s something I would need to let the hospital know when I go for my NHS scan and it would be good to know measurements to know if it has got bigger or smaller and by how much. Gave them the benefit of the doubt on that and decided to go back 2 weeks later for another scan, me and my partner waited 40 minutes, going by the previous review from the same day rhe sonographer decided to turn up a couple hours late for work. Had my scan, he didn’t want to give much information on this bleed I had and told me he wasn’t going to add it to the report although it wouldn’t of cost him nothing to do so anyway I was told I would receive my report 20 minutes later, which I didn’t and that’s fine because I understand things can get quite busy however I had to chase up for it to be sent to me, when it was sent to me it was a blank document I asked them to resend and got ignored. Emailed again the following day with the same issue. Still now almost 3 days later I don’t have my report. I’m not actually sure who runs the place but it’s like a bunch of kids and judging by the reviews it seems to be an on going issue. I know I won’t be returning, I would rather travel much further and pay double the price than settle for there. I wouldn’t recommend”

Helpful Report

Posted 6 months ago

“Today I went for an early reassurance scan with my husband. To say I have left feeling reassured would be a lie. I did not feel as though I was spoken to in the correct way and had no reassurance given throughout my time spent at Window to the womb in Milton Keynes, in fact I was made to feel uncomfortable throughout the entire experience. Regardless of me finding out at my scan that I was in fact only 5 weeks and 3 days, I still would not have expected to hear a heart beat. I was only expecting to find out how far I am in my pregnancy, how many embryo’s there are and if everything is sitting in the right place. I was told by my sonographer that she was going to internally scan me and do her checks on me and then she would talk to me. I had emptied my bladder as instructed before going through to the scanning room. When she began she said ‘well I cannot see anything because your bladder is full’ I laughed in a joking way and said ‘wow! Pregnancy bladders are so bad I’ve only just been!’ She ignored me and said ‘you need to go to the bathroom again’. Throughout the whole scanning process I was not spoken to or reassured. In fact, at one point, my husband could sense that I felt uncomfortable during the process and had asked me ‘are you ok?’ and I replied ‘yes’ she told me ‘I will talk to you in a minute’ in a stern tone, as if we was speaking to her. After she had finished, she said that she could see the yolk, an embryo and a sac, but concluded with ‘but there’s no heart beat’. It wasn’t until after I left my appointment and spoke to my mum, my mother in law and looking into things on the internet that I felt less worried about not hearing a heart beat at 5 weeks and 3 days into my pregnancy. My sonographer did not start by explaining that I was actually earlier than originally expected and that she wouldn’t be able to see or hear much due to this. She just told me all the positives to then end on ‘but I can’t hear a heart beat’ without any explanation as to why that is or reassurance that it’s normal. She suggested that I come back in 2 weeks time, but I would not be happy to spend another £80 to feel as though I am being told off and interrogated. I was planning to return for several scans throughout my pregnancy, as were my sister and sister in law, but after my disappointing experience today I will be reluctant to return or recommend.”

Helpful Report

Posted 9 months ago

“Where to start...my appointment was at 12:30. As soon as i opened the door at 12:25, the lady at the reception told me to go and wait in the car as there is a ''slight'' delay. Didn't even gave me a chance to ask questions on how long I need to wait and when to come back. After 20 mins wait I went back in and asked if there is some paperwork we need to complete prior to the scan as I've read on the e-mail. They gave me that and told me to complete outside. Finally, after 45 mins delay on my appointment we have been called to go in for our scan. As for the sonographer, I can't say much. He was quiet, reticent but doing his job. Anyway, 10 mins sharp we went out of the scan and waiting for someone to call us to choose the photos of the 4D scan. The lady came to take our payment and gave us an envelope with the pictures and key rings and we left. We haven't been asked to choose which photo we wanted on the key ring or printed (as per they policy, they will sit with you and check which photos we choose). They just putted some random ones, and even printed same ones. Honestly, for a 10 mins scan to pay £89 and to get this service, is unacceptable and horrible. I am very dissapointed and I would never recommend this place to anyone!!”

Helpful Report

Posted 3 years ago

“Firstly, I have to say that this is our second time using the services here and our experience was completely different from the first time when we were very happy(obviously different staff). It was the WORST ever experience!!! The two ladies were extremely RUDE from the very beginning! Upon arrival we were 15 minutes earlier and went just to check about parking. When we open the door we were not even asked who we are, what time is our appointment or what so ever, We could not even say a word, the black lady just said sharp you have to come back for 2:30!!! Bearing in mind I had my child in my hand and my husband was behind me we were asked to wait in the car 15 minutes, fine. We returned 15 minutes later to be told that kids are not allowed🤔indeed, they had a note on the door but nowhere on the website nor the conformation email this was mentioned! I have brought up the email and asked the receptionist to show me where this is stated and after 5 minutes read she only found the line “one adult will be allowed” but nothing was mentioned about child! The situation became very heated as both ladies start raising their voice and speak to us as we were retarded. As this not turned the way they wanted they came to the tactic that they are “only women” and can’t be shouted but they have forgotten the fact them shouting and asked the police to attend. We only asked for refund and was told (again by the black lady)that we are not getting a refund, later when refund was agreed she said she doesn’t know how long refunds take when ask for receipt or conformation of the refund so we don’t need to chase it she said that she can’t prove us with this either. As someone who runs two businesses ourselves we were stricken that someone’s staff could be so rude and incompetent! We only left as the managed called on my personal phone and issued the refund over the phone🤨I would not recommend this location in a million years! Be aware and will make sure I spread the word!”

Helpful Report

Posted 3 years ago

“I did not want to know the gender of my baby so I told them to write it down on a piece of paper. I had to keep my eyes closed majority of the scan so they could find out the gender of my baby. Which took 3 attempts. (Obviously not there fault) because my baby was crossed legged. So I had to walk around 3 times and was told to have something sweet and come back until she moved. Once they got my photos they told me to pick 4 and 2 of them had ‘it’s a girl’ written on it and I was so disappointed. Because me and my partner wanted to find out together. I still didn’t ruin it for him and purchased a canon from them. Even though they knew I would buy both canon and balloon on the day from them. They ruined my experience. this is my first child after being told I would be infertile. They should know better and be more aware especially when we are paying for a service. On top of that I opted to not ruin it for my husband and got him a canon which they could have offered on the house because They knew how upset I was. I will definitely not be going back. And I hope they do not ruin it for someone else.”

Helpful Report

Posted 4 years ago

Hi - I have tried to verify your email id on our database and did not find a match. Could you please confirm your name and date you visited our clinic for me to investigate and come back to you. Thanks

Posted 4 years ago

“Great place to come very polite and professional this is my 2nd time back and would definitely come again :-) thank you !”

Helpful Report

Posted 5 years ago

“Excellent couldn’t be happier with staff and how we was treated specially with my girls.”

Helpful Report

Posted 6 years ago

“Since being pregnant I’ve used this company about 5 times and wanted to use it one last time before I have the baby. But my last visit was awful. I did a 4D scan and a longer scan but the scanner person only gave me a 7 min scan and I was rushed out of that room. The person doing the scan looked very tired and not very bothered too. I pay good money for a service and I wasn’t given a good service. I will never recommend this place to anyone and I feel my money was wasted coming that day. The only good thing about that place is the 2 ladies Bianca and Sarah that’s it. I feel very disappointed with my last visit and wasn’t treated properly”

Helpful Report

Posted 6 years ago

“Although booking was very easy, the price seemed excellant, and staff seemed lovely. I was rarher preplexed at how wrong the estimates were. When asked an approximate weight for our baby we were told about 4 pounds. Being 30 weeks i thought this rather big so i asked. The ladies said that it was within guidlines. As i had complications and was due to be induced early i had been worried the baby would be small hence booking thus scan but this scan reassured me that the baby was a good size. 4 weeks later i went to the hospital and had a growth scan using a much older machine then the one at window to the whomb and was told baby was only 2 lbs 5. Although i understand these are estimates. Thats a very big difference especially considering it was 4 weeks after this privarlte scan. I felt very upset. And thought it to be such a waste of money. Turns out that although the equipment is state of the art the staff have no idea what they are doing. I sent a letter of complaint giving both window to the whomb scan estimates and the hospitals 4 weeks later. To this company and got nothing back. Needless to say my daughter was born at 36 weeks weighing 6 lbs. Meaning the hospitals 20 year old machine was correct. And window to the whomb either make there estimates up or they have no clue what they are messuring either way would not reccommend. AVOID”

Helpful Report

Posted 6 years ago

Window to the womb, West London is rated 4.9 based on 1,211 reviews