Window to the womb, West London Reviews

4.90 Rating 1,209 Reviews
99 %
of reviewers recommend Window to the womb, West London
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.89 out of 5
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Anonymous  // 01/01/2019
Where to appointment was at 12:30. As soon as i opened the door at 12:25, the lady at the reception told me to go and wait in the car as there is a ''slight'' delay. Didn't even gave me a chance to ask questions on how long I need to wait and when to come back. After 20 mins wait I went back in and asked if there is some paperwork we need to complete prior to the scan as I've read on the e-mail. They gave me that and told me to complete outside. Finally, after 45 mins delay on my appointment we have been called to go in for our scan. As for the sonographer, I can't say much. He was quiet, reticent but doing his job. Anyway, 10 mins sharp we went out of the scan and waiting for someone to call us to choose the photos of the 4D scan. The lady came to take our payment and gave us an envelope with the pictures and key rings and we left. We haven't been asked to choose which photo we wanted on the key ring or printed (as per they policy, they will sit with you and check which photos we choose). They just putted some random ones, and even printed same ones. Honestly, for a 10 mins scan to pay £89 and to get this service, is unacceptable and horrible. I am very dissapointed and I would never recommend this place to anyone!!
Posted 6 months ago
Firstly, I have to say that this is our second time using the services here and our experience was completely different from the first time when we were very happy(obviously different staff). It was the WORST ever experience!!!
The two ladies were extremely RUDE from the very beginning! Upon arrival we were 15 minutes earlier and went just to check about parking. When we open the door we were not even asked who we are, what time is our appointment or what so ever, We could not even say a word, the black lady just said sharp you have to come back for 2:30!!! Bearing in mind I had my child in my hand and my husband was behind me we were asked to wait in the car 15 minutes, fine. We returned 15 minutes later to be told that kids are not allowed🤔indeed, they had a note on the door but nowhere on the website nor the conformation email this was mentioned! I have brought up the email and asked the receptionist to show me where this is stated and after 5 minutes read she only found the line “one adult will be allowed” but nothing was mentioned about child! The situation became very heated as both ladies start raising their voice and speak to us as we were retarded. As this not turned the way they wanted they came to the tactic that they are “only women” and can’t be shouted but they have forgotten the fact them shouting and asked the police to attend. We only asked for refund and was told (again by the black lady)that we are not getting a refund, later when refund was agreed she said she doesn’t know how long refunds take when ask for receipt or conformation of the refund so we don’t need to chase it she said that she can’t prove us with this either. As someone who runs two businesses ourselves we were stricken that someone’s staff could be so rude and incompetent! We only left as the managed called on my personal phone and issued the refund over the phone🤨I would not recommend this location in a million years! Be aware and will make sure I spread the word!
Posted 9 months ago
I did not want to know the gender of my baby so I told them to write it down on a piece of paper. I had to keep my eyes closed majority of the scan so they could find out the gender of my baby. Which took 3 attempts. (Obviously not there fault) because my baby was crossed legged. So I had to walk around 3 times and was told to have something sweet and come back until she moved. Once they got my photos they told me to pick 4 and 2 of them had ‘it’s a girl’ written on it and I was so disappointed. Because me and my partner wanted to find out together. I still didn’t ruin it for him and purchased a canon from them. Even though they knew I would buy both canon and balloon on the day from them. They ruined my experience. this is my first child after being told I would be infertile. They should know better and be more aware especially when we are paying for a service. On top of that I opted to not ruin it for my husband and got him a canon which they could have offered on the house because They knew how upset I was. I will definitely not be going back. And I hope they do not ruin it for someone else.
Posted 1 year ago
Hi - I have tried to verify your email id on our database and did not find a match. Could you please confirm your name and date you visited our clinic for me to investigate and come back to you. Thanks
Posted 1 year ago
Great place to come very polite and professional this is my 2nd time back and would definitely come again :-) thank you !
Posted 2 years ago
Excellent couldn’t be happier with staff and how we was treated specially with my girls.
Posted 3 years ago
Since being pregnant I’ve used this company about 5 times and wanted to use it one last time before I have the baby. But my last visit was awful. I did a 4D scan and a longer scan but the scanner person only gave me a 7 min scan and I was rushed out of that room. The person doing the scan looked very tired and not very bothered too. I pay good money for a service and I wasn’t given a good service. I will never recommend this place to anyone and I feel my money was wasted coming that day. The only good thing about that place is the 2 ladies Bianca and Sarah that’s it. I feel very disappointed with my last visit and wasn’t treated properly
Posted 3 years ago
Although booking was very easy, the price seemed excellant, and staff seemed lovely. I was rarher preplexed at how wrong the estimates were. When asked an approximate weight for our baby we were told about 4 pounds. Being 30 weeks i thought this rather big so i asked. The ladies said that it was within guidlines. As i had complications and was due to be induced early i had been worried the baby would be small hence booking thus scan but this scan reassured me that the baby was a good size. 4 weeks later i went to the hospital and had a growth scan using a much older machine then the one at window to the whomb and was told baby was only 2 lbs 5. Although i understand these are estimates. Thats a very big difference especially considering it was 4 weeks after this privarlte scan.
I felt very upset. And thought it to be such a waste of money. Turns out that although the equipment is state of the art the staff have no idea what they are doing.

I sent a letter of complaint giving both window to the whomb scan estimates and the hospitals 4 weeks later. To this company and got nothing back.

Needless to say my daughter was born at 36 weeks weighing 6 lbs. Meaning the hospitals 20 year old machine was correct.

And window to the whomb either make there estimates up or they have no clue what they are messuring either way would not reccommend.

Posted 3 years ago
Window to the womb, West London is rated 4.90 based on 1,209 reviews