Where to start...my appointment was at 12:30. As soon as i opened the door at 12:25, the lady at the reception told me to go and wait in the car as there is a ''slight'' delay. Didn't even gave me a chance to ask questions on how long I need to wait and when to come back. After 20 mins wait I went back in and asked if there is some paperwork we need to complete prior to the scan as I've read on the e-mail. They gave me that and told me to complete outside. Finally, after 45 mins delay on my appointment we have been called to go in for our scan. As for the sonographer, I can't say much. He was quiet, reticent but doing his job. Anyway, 10 mins sharp we went out of the scan and waiting for someone to call us to choose the photos of the 4D scan. The lady came to take our payment and gave us an envelope with the pictures and key rings and we left. We haven't been asked to choose which photo we wanted on the key ring or printed (as per they policy, they will sit with you and check which photos we choose). They just putted some random ones, and even printed same ones. Honestly, for a 10 mins scan to pay £89 and to get this service, is unacceptable and horrible. I am very dissapointed and I would never recommend this place to anyone!!