“The website is not as intuitive as it could be.
Im only looking for medium & larger projects and have had a few that are small / extensions.
I would rather there was a simple, one click, solution to return irrelevant leads.
Perhaps a read of the location/job description and a click to accept rather than being billed for non starters.”
“When I searched for architects I didn't expect that my details would also go to the company and I would be inundated with phone calls and emails. Not impressed”
“It took 3 phone calls and 9 working days to get the results of my survey instead of the 3-5 suggested.
Overall though, friendly and helpful staff and takes the hassle out of searching and calling surveyors yourself. So I would recommend the service.”
“I didnt expect everybody to he emailed from the recomended list. Inundated with emails, this may be worth highlighting to the user before submitting more prominently.”
“Out of all 5 suggested people, only 1 contacted me. I have since called the others recommended, but my job was either too inconvenient for them, they were too expensive or just didn't pick up their phone.”
“I didn't really trust the site as one of the quotes was excessive so I thought it was a scam . One of the contractors called me to say that that was not the priceh e quoted!”
“The result of your search reflected my post code (TN279TZ) which is on the western side of Ashford Kent. This gave me companies to the south and east of me in Sussex.
I am in the borough of Maidstone which has an ME post code.
I will check out the people you gave me.”
“Your website put me in touch with surveyors and architects even though I specifically stated that I wanted drawings for a loft conversion.
Yoursurvey contacted me to offer me a building survey, I did not know the difference so I have to pay them £100 because they sent someone who realised within one minute that he was not what I wanted.
You asked for as much information as possible which I provided and a 1 minute visit has cost me £100.”
“You provided me with contacts immediately and the majority gave me a quote within a couple of hours. Unfortunately all the quotes were rather expensive, so I have not taken any up.”
“Only had couple of contacts, but probably due to the location.
One was slightly offhand, as he 'had lots of work', other was most helpful and gave advice without a fee, or visit needed.”
“I had expected "local" to only include Cheltenham and at a push Gloucester.
Only two of the firms listed were in Cheltenham or Gloucester. Surely there are a lot more architectural services companies than that!
Having said that, one of the names does look promising and responded very quickly.”
