LMF Energy Services Reviews

Name: LMF Energy Services
Rating: 4.78

4.8 Rating 1,014 Reviews

96 %

of reviewers recommend LMF Energy Services

Company Reviews

Metrics

4.8

Based on 1,014 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

LMF Energy Services 5 star review on 1st June 2023

Lynn

Owen Cotterell

LMF Energy Services 5 star review on 25th May 2023

HOWARD

LMF Energy Services 5 star review on 24th May 2023

Dennis

HEATHER

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the work that was done was good, others not so good. work that the carpenter did was just ok, the decorator created a lot of dust when sanding down the wall to the point where I had to stop him, all he had to have was a professional sander that collected the dust in a hoover that I have seen being used before”

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Posted 1 year ago

Good Afternoon Mr Shawcross, I'm really sorry to hear about the issues you've experienced during your installation. I will be investigating this further and will respond with a full explanation once I have spoken to the operatives who carried out the works on your property. Please accept our sincere apologies for any inconvenience caused and thanks so much for taking the time to leave us feedback. Yours Sincerely Lisa Foran

Posted 1 year ago

“The administration was appalling. Nobody contacted me after Phoenix energy had done their survey so after weeks of waiting I chased up. I spoke to several people who each said somebody would be in touch soon but nobody contacted me. Finally after 5 months of chasing up an appointment was made. The installers were supposed to be here after 12.00 and arrived after 5.00. The installers were brilliant.”

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Posted 2 years ago

Good Moring Evelyn, Thanks so much for taking the time to leave such a detailed review. Customer feedback is incredibly important to us whether it be positive or negative. Having looked into this I can see that LMF Energy Services received your details in September . An LMF Surveyor ( Alex Harris ) visited your property on the 14th September to carry out a Retrofit Assessment which was sent back to our office to go through the design and compliance process . We then Installed your heaters on 28th of September. I just wanted to clarify that any administration issues you have experienced in the 5 months between your initial survey and September were down to those who carried out your initial survey and Not LMF Energy Services as we surveyed and installed your property within 14 days of the job being passed onto us . We are the installer and are not affiliated in anyway with the company who carried out your initial survey . We are often requested to resurvey and install properties that other companies have surveyed yet failed to install and unfortunately customers are left waiting around after the initial survey with very little communication which reflects badly on the industry as a whole . Customer service is paramount to us here at LMF Energy Services and although we had no involvement with your property before September i can only apologize for any inconvenience you may have experienced at the hands of others. We have taken onboard your feedback regarding the timing of our installers arrival . We do attempt to arrive when promised but occasionally circumstances beyond our control can cause delays and we hope this didn't inconvenience you too much . I'm so pleased you were happy with the your installers ( Myles and Jordan ) and i have passed your feedback onto them . If we can be of any further assistance to you please don't hesitate to contact us . Kind Regards Lisa Foran

Posted 2 years ago

“We had confused messaging from LMF and the actual installer about when the work would take place, and also at short notice (which wasn’t convenient). We also had to question why a focal point electric Heater in the living room was planned to be replaced when we hadn’t asked for it to be. We ended up having to have a replacement heater in a different part of the room which a) wasn’t particularly needed and b) didn’t look quite right and c) had to move furniture out of the room and reorganise the room to accommodate it. The head of the installation team was great, good communication and efficient. We did however notice that one of the heater’s fixings had gone through the wall into the next room after they had gone (luckily we are redecorating that room soon anyway). Yes this is a free installation which we appreciate, but it could have been handled better.”

Helpful Report

Posted 3 years ago

Hi Elizabeth , I'm so sorry to hear about the issues you've experienced . We do try to stick to a planned schedule of works but occasionally we have customers cancel jobs at short notice . Our installers travel all over the country so when a job is cancelled in an area we usually try and see if there are any other properties that require installation in that area . This results in us offering customers cancellation appointments . I can only offer our apologies if this has caused you any inconvenience. The location of the heaters in your property is established by a design tool which is generated once we input the details from the initial survey that was carried out prior to install . We aim to adhere to the design as closely as possible but occasionally it may not be convenient for the customer to have the heaters located where the design suggests so we will always try and accommodate any request such as leaving Focal point heaters in situ etc; we do however have to install a heater in the room the design suggested to ensure your property is adequately heated which, unfortunately in this case has resulted in you having to move furniture . On the rare occasion that any damage is caused to any property we will always ensure that its rectified ASAP . We're not perfect and can't get things right 100% of the time but we always aim to ensure that our customers are left happy with the work carried out on their home regardless of wether the work is funded privately or by a government grant . If there is any outstanding damage to your property please just give us a call and we will send someone out to you . Id like to thank you for commenting on the fact that you were pleased with your installer despite the issues that you experienced during the process . Feedback and customer satisfaction is incredibly important to us and we really do appreciate it . Kind Regards Lisa Foran

Posted 3 years ago

“Really friendly staff only took two days from the surveyor and the guys to fit the heaters inn .”

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Posted 3 years ago

Many thanks for your review Joshua

Posted 3 years ago

“Good. Clean systems. And nice workforce”

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Posted 3 years ago

LMF Energy Services is rated 4.8 based on 1,014 reviews