We had confused messaging from LMF and the actual installer about when the work would take place, and also at short notice (which wasn’t convenient). We also had to question why a focal point electric Heater in the living room was planned to be replaced when we hadn’t asked for it to be. We ended up having to have a replacement heater in a different part of the room which a) wasn’t particularly needed and b) didn’t look quite right and c) had to move furniture out of the room and reorganise the room to accommodate it. The head of the installation team was great, good communication and efficient. We did however notice that one of the heater’s fixings had gone through the wall into the next room after they had gone (luckily we are redecorating that room soon anyway). Yes this is a free installation which we appreciate, but it could have been handled better.