Little Folks Furniture Reviews

4.7 Rating 160 Reviews
93 %
of reviewers recommend Little Folks Furniture
4.7
Based on 160 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Little Folks Furniture Reviews
Visit Website

Phone:

01985 300588

Email:

customerservices@littlefolksfurniture.co.uk

Location:

The Old Silk WorksBeech Avenue
Warminster
BA12 8LX

Write Your review

Tell us how Little Folks Furniture made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Little Folks Furniture 5 star review on 25th March 2024
Anonymous
Little Folks Furniture 5 star review on 12th March 2024
Andy
Little Folks Furniture 5 star review on 26th January 2024
Anonymous
Little Folks Furniture 5 star review on 18th July 2023
Simon
Little Folks Furniture 5 star review on 4th April 2023
Emma E-B
Little Folks Furniture 5 star review on 5th January 2023
Georgina
Little Folks Furniture 5 star review on 5th January 2023
Georgina
4
Anonymous
Anonymous  // 01/01/2019
After lots of looking around I went with little folks furniture as I wanted a really sturdy well made bed. The beds are perfect nice and solid, easy enough for someone to put together. My 2 and 4 year old slept great and love the new beds. I’ve marked down as I feel they have a lot to work on in customer service. First time ordering from them and even though I love the beds I wouldn’t order again as I dont think they would deal with the problem quickly or fairly. My delivery was a shambles and part of the items didn’t show up. (Which would of been fine if sorted correctly) After emailing I felt I was told I was lying about the parts not showing up. (Why would a customer want part of a bed) The email said they had sent out all 4 parts of the bed and it said it was delivered.. This should not have been the response of someone telling you a part was missing.. Well you may have sent them but not all was delivered… I phoned and spoke to someone after this as couldn’t deal with email.. and it was resolved as it had stated the delivery company had messed up and would re- deliver but not a easy job as the delivery company had closed the delivery and don’t know when delivery would be or how long. Well if items are missing it should be down to you not the person who brought the bed or delivery YOU should send a new part for delivery as soon as you can and then sort with your delivery company to get other parts back to you.. I feel once someone has brought your beds you have no care over them or the product which is such a shame. You step up on this and you could be such a good little company.
Helpful Report
Posted 1 year ago
Dear Gemma, Thank you so much for taking the time to leave a review. - We’re so pleased that you’re really happy with the beds, and we hope that your children enjoy them for many years to come. Having read the notes on the order, we can see that there was a mistake at the courier stage, whereby as you state, three packages were delivered to you initially, instead of four. Occasionally (though luckily not often), parcels can go missing in transit, and so our first port of call is to investigate with the courier, and check that it isn’t still in their local depot. The second stage if there is no luck in finding the missing parcel would be to send out another, however this takes longer to reach the customer than finding the original parcel at the local depot, which is why we always investigate with the courier first. Luckily in this instance, the courier was able to locate the missing parcel, meaning that there was no need to wait longer for another to be sent. We hope that this clears up any concerns and we apologise for any inconvenience caused, and if you do have any other queries or feedback, please don’t hesitate to get back in touch. With best wishes, Fi @ Little Folks Furniture
Posted 1 year ago
Bed went together beautifully. Trundle had some flaws. Cam holes were not cleaned out properly so I had to finish off drilling & the quality or spec of screws to secure the base was incorrect. They weren't self tapping and really soft so I had to drill pilot holes. Also the drilled holes were not countersunk so surely they'll catch the mattress as they don't fit flush
Helpful Report
Posted 2 years ago
Bought the classic beach mid sleeper with chest a drawers and storage for my 4 year old. Plus shelf and high bed pocket sprung mattress. Mixed bag TBH. The bed is good quality, solid and looks lovely. It was difficult to assemble without help. The mattress is very comfortable and good value for money. The accompanying drawers & storage are appalling quality- I would never have bought if I’d seen them in a shop. The description says ‘sturdy’ - but I don’t agree. I really can’t see the chest a drawers lasting long. They feel flimsy and cheap and not at all the same quality as the bed. The shelf hasn’t arrived. My advice would be to buy the bed and mattress but don’t bother with the furniture.
Helpful Report
Posted 3 years ago
Good morning, Thank you for taking the time to leave your feedback – it’s always good to receive all comments, both positive and negative. Our beds are made from solid hardwoods, hence their robustness and quality of painted finish, and we’re pleased that you are happy with the bed and mattress. When it comes to the furniture, it’s neither practical nor necessarily better to make it out of the same wood, though we must acknowledge that you are disappointed with the quality of the furniture on this occasion. To let you know more about our design and selection process for this furniture range: We use carefully specified materials and methods to make the furniture fit for purpose. So on the chest of drawers we incorporate proper “ball bearing drawer runners” rather than the common plastic ones to ensure that the drawers will work properly and securely over an extended time. On the bookcase we specify a thicker board for the outer frame to give it more strength and greater durability. - We really do think of the specification carefully and believe that the furniture will stand the test of time. We have noted your comments however, which will be considered for future projects. Should you have any further queries, please don’t hesitate to contact us by phone or email. Best wishes, Fi @ Little Folks Furniture
Posted 3 years ago
The chest of drawers were ok, but some of the laminate was peeling off and chipped in places which wasn't great.
Helpful Report
Posted 4 years ago
Little Folks Furniture is rated 4.7 based on 160 reviews